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INSERT INTO `lh_abstract_email_template` (`id`, `name`, `from_name`, `from_name_ac`, `from_email`, `from_email_ac`, `content`, `subject`, `subject_ac`, `reply_to`, `reply_to_ac`, `recipient`, `bcc_recipients`, `user_mail_as_sender`) VALUES (12, 'Visitor returned', 'Live Helper Chat', 0, '', 0, 'Hello,\r\n\r\nVisitor information\r\nName: {name}\r\nEmail: {email}\r\nPhone: {phone}\r\nDepartment: {department}\r\nCountry: {country}\r\nCity: {city}\r\nIP: {ip}\r\nCreated: {created}\r\nUser left: {user_left}\r\nWaited: {waited}\r\nChat duration: {chat_duration}\r\n\r\nSee more information at\r\n{url_accept}\r\n\r\nLast chat:\r\n{message}\r\n\r\nAdditional data, if any:\r\n{additional_data}\r\n\r\nSincerely,\r\nLive Support Team', 'Visitor returned - {username}', 0, '', 0, '', '', 0);

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