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<?php if (is_numeric($Params['user_parameters']['chat_id']) && is_numeric($Params['user_parameters']['item_id'])) { $db = ezcDbInstance::get(); $db->beginTransaction(); try { $transferScope = isset($_POST['obj']) && $_POST['obj'] == 'mail' ? erLhcoreClassModelTransfer::SCOPE_MAIL : erLhcoreClassModelTransfer::SCOPE_CHAT; if ($transferScope == erLhcoreClassModelTransfer::SCOPE_CHAT) { $Chat = erLhcoreClassModelChat::fetch($Params['user_parameters']['chat_id']); } else { $Chat = erLhcoreClassModelMailconvConversation::fetch($Params['user_parameters']['chat_id']); } $errors = array(); erLhcoreClassChatEventDispatcher::getInstance()->dispatch('chat.before_chat_transfered', array('chat' => & $Chat, 'errors' => & $errors, 'scope' => $transferScope)); if ( erLhcoreClassChat::hasAccessToRead($Chat) && empty($errors) ) { $currentUser = erLhcoreClassUser::instance(); if ( isset($_POST['type']) && $_POST['type'] == 'change_dep' ) { if ( ($currentUser->hasAccessTo('lhchat','changedepartment') && $transferScope == erLhcoreClassModelTransfer::SCOPE_CHAT) \|\| ($currentUser->hasAccessTo('lhmailconv','changedepartment') && $transferScope == erLhcoreClassModelTransfer::SCOPE_MAIL) ) { $dep = erLhcoreClassModelDepartament::fetch($Params['user_parameters']['item_id']); $departmentFromParent = erLhcoreClassModelDepartament::fetch($Chat->dep_id); $Chat->dep_id = $dep->id; $msg = ($transferScope == erLhcoreClassModelTransfer::SCOPE_CHAT) ? (new erLhcoreClassModelmsg()) : (new erLhcoreClassModelMailconvMessageInternal()); $msg->chat_id = $Chat->id; $msg->user_id = -1; $msg->time = time(); $msg->name_support = (string)$currentUser->getUserData()->name_support; \LiveHelperChat\Models\Departments\UserDepAlias::getAlias(array('scope' => 'msg', 'msg' => & $msg, 'chat' => & $Chat, 'user_id' => $currentUser->getUserID())); erLhcoreClassChatEventDispatcher::getInstance()->dispatch('chat.before_msg_admin_saved', array('msg' => & $msg, 'chat' => & $Chat, 'user_id' => $currentUser->getUserID())); $msg->msg = $msg->name_support . ' ' . erTranslationClassLhTranslation::getInstance()->getTranslation('chat/transferuser', 'has changed department to') . ' ' . $dep . ' '. erTranslationClassLhTranslation::getInstance()->getTranslation('chat/transferuser', 'from') . ' ' . $departmentFromParent; $msg->meta_msg_array = ['content' => ['change_dep_action' => ['user_id' => $currentUser->getUserID(), 'source' => $msg->name_support, 'destination' => (string)$dep, 'source' => $departmentFromParent]]]; $msg->meta_msg = json_encode($msg->meta_msg_array); $msg->saveThis(); $Chat->last_msg_id = $msg->id; $Chat->last_user_msg_time = time(); $Chat->status_sub = erLhcoreClassModelChat::STATUS_SUB_OWNER_CHANGED; $Chat->transfer_uid = $currentUser->getUserID(); $Chat->updateThis(); $tpl = erLhcoreClassTemplate::getInstance('lhkernel/alert_success.tpl.php'); $tpl->set('msg', erTranslationClassLhTranslation::getInstance()->getTranslation('chat/transferuser', 'Chat department was changed to') . ' ' . htmlspecialchars((string)$dep)); erLhcoreClassChatEventDispatcher::getInstance()->dispatch('chat.chat_owner_changed', array('chat' => & $Chat, 'user' => $currentUser->getUserData())); echo json_encode(['error' => 'false', 'result' => $tpl->fetch(), 'chat_id' => $Params['user_parameters']['chat_id']]); } else { throw new Exception('You do not have permission to change department!'); } } else if ( isset($_POST['type']) && $_POST['type'] == 'change_owner' ) { if ( ($currentUser->hasAccessTo('lhchat','changeowner') && $transferScope == erLhcoreClassModelTransfer::SCOPE_CHAT) \|\| ($currentUser->hasAccessTo('lhmailconv','changeowner') && $transferScope == erLhcoreClassModelTransfer::SCOPE_MAIL) ) { $user = erLhcoreClassModelUser::fetch($Params['user_parameters']['item_id']); if ($user instanceof erLhcoreClassModelUser) { $msg = ($transferScope == erLhcoreClassModelTransfer::SCOPE_CHAT) ? (new erLhcoreClassModelmsg()) : (new erLhcoreClassModelMailconvMessageInternal()); $msg->chat_id = $Chat->id; $msg->user_id = -1; $msg->time = time(); $msg->name_support = (string)$user->name_support; \LiveHelperChat\Models\Departments\UserDepAlias::getAlias(array('scope' => 'msg', 'msg' => & $msg, 'chat' => & $Chat, 'user_id' => $user->id)); erLhcoreClassChatEventDispatcher::getInstance()->dispatch('chat.before_msg_admin_saved', array('msg' => & $msg, 'chat' => & $Chat, 'user_id' => $user->id)); $nickTo = $msg->name_support; $msg->name_support = (string)$currentUser->getUserData()->name_support; \LiveHelperChat\Models\Departments\UserDepAlias::getAlias(array('scope' => 'msg', 'msg' => & $msg, 'chat' => & $Chat, 'user_id' => $currentUser->getUserID())); erLhcoreClassChatEventDispatcher::getInstance()->dispatch('chat.before_msg_admin_saved', array('msg' => & $msg, 'chat' => & $Chat, 'user_id' => $currentUser->getUserID())); $msg->msg = (string)$msg->name_support . ' ' . erTranslationClassLhTranslation::getInstance()->getTranslation('chat/transferuser', 'has changed owner to') . ' ' . $nickTo; $msg->meta_msg_array = ['content' => ['change_owner_action' => ['source_user_id' => $currentUser->getUserID(), 'destination_user_id' => $user->id, 'source' => $msg->name_support, 'destination' => (string)$nickTo]]]; $msg->meta_msg = json_encode($msg->meta_msg_array); $msg->saveThis(); $Chat->last_msg_id = $msg->id; $oldUserId = 0; if ($Chat->user_id > 0) { $oldUserId = $Chat->user_id; } $Chat->last_msg_id = $msg->id; $Chat->last_user_msg_time = time(); $Chat->user_id = $user->id; $Chat->status_sub = erLhcoreClassModelChat::STATUS_SUB_OWNER_CHANGED; $Chat->transfer_uid = $currentUser->getUserID(); $Chat->saveThis(); erLhcoreClassChat::updateActiveChats($Chat->user_id); if ($oldUserId > 0) { erLhcoreClassChat::updateActiveChats($oldUserId); } $tpl = erLhcoreClassTemplate::getInstance('lhkernel/alert_success.tpl.php'); $tpl->set('msg', erTranslationClassLhTranslation::getInstance()->getTranslation('chat/transferuser', 'Chat owner was changed to') . ' ' . htmlspecialchars($user->name_support)); erLhcoreClassChatEventDispatcher::getInstance()->dispatch('chat.chat_owner_changed', array('chat' => & $Chat, 'user' => $user)); echo json_encode(['error' => 'false', 'result' => $tpl->fetch(), 'chat_id' => $Params['user_parameters']['chat_id']]); } else { throw new Exception('User could not be found!'); } } else { throw new Exception('You do not have permission to change owner!'); } } else { // Delete any existing transfer for this chat already underway $transferLegacy = erLhcoreClassTransfer::getTransferByChat($Params['user_parameters']['chat_id'], $transferScope); if (is_array($transferLegacy)) { $chatTransfer = erLhcoreClassTransfer::getSession()->load('erLhcoreClassModelTransfer', $transferLegacy['id']); erLhcoreClassTransfer::getSession()->delete($chatTransfer); } $Transfer = new erLhcoreClassModelTransfer(); $Transfer->chat_id = $Chat->id; $Transfer->ctime = time(); $Transfer->transfer_scope = $transferScope; $msg = ($transferScope == erLhcoreClassModelTransfer::SCOPE_CHAT) ? (new erLhcoreClassModelmsg()) : (new erLhcoreClassModelMailconvMessageInternal()); $msg->chat_id = $Chat->id; $msg->user_id = -1; if (isset($_POST['type']) && $_POST['type'] == 'dep') { $transferConfiguration = erLhcoreClassModelChatConfig::fetch('transfer_configuration')->data; $dep = erLhcoreClassModelDepartament::fetch($Params['user_parameters']['item_id']); $Transfer->dep_id = $dep->id; // Transfer was made to department $departmentFromParent = erLhcoreClassModelDepartament::fetch($Chat->dep_id); if (isset($transferConfiguration['change_department']) && $transferConfiguration['change_department'] == true) { $departmentFrom = $departmentFromParent; $Chat->dep_id = $Transfer->dep_id; // Our new department has transfer rule if ($dep->department_transfer !== false) { $Chat->transfer_if_na = 1; $Chat->transfer_timeout_ac = $dep->transfer_timeout; $Chat->transfer_timeout_ts = time(); } } if (isset($transferConfiguration['make_pending']) && $transferConfiguration['make_pending'] == true) { if ($transferScope == erLhcoreClassModelTransfer::SCOPE_CHAT) { $Chat->status = erLhcoreClassModelChat::STATUS_PENDING_CHAT; $Chat->pnd_time = time(); $Chat->wait_time = 0; } else { if ($Chat->status != erLhcoreClassModelMailconvConversation::STATUS_CLOSED) { $Chat->status = erLhcoreClassModelMailconvConversation::STATUS_PENDING; } } } $recalculateLoad = 0; if (isset($transferConfiguration['make_unassigned']) && $transferConfiguration['make_unassigned'] == true) { $recalculateLoad = $Chat->user_id; if ($transferScope == erLhcoreClassModelTransfer::SCOPE_CHAT) { $Chat->user_id = 0; } elseif ($Chat->status != erLhcoreClassModelMailconvConversation::STATUS_CLOSED) { // Mail is not closed reset owner $Chat->user_id = 0; } } $msg->name_support = (string)$currentUser->getUserData()->name_support; \LiveHelperChat\Models\Departments\UserDepAlias::getAlias(array('scope' => 'msg', 'msg' => & $msg, 'chat' => & $Chat, 'user_id' => $currentUser->getUserID())); erLhcoreClassChatEventDispatcher::getInstance()->dispatch('chat.before_msg_admin_saved', array('msg' => & $msg, 'chat' => & $Chat, 'user_id' => $currentUser->getUserID())); $msg->msg = $msg->name_support . ' ' . erTranslationClassLhTranslation::getInstance()->getTranslation('chat/transferuser', 'has transferred chat to') . ' ' . (string)$dep . ' ' . erTranslationClassLhTranslation::getInstance()->getTranslation('chat/transferuser', 'from'). ' ' . $departmentFromParent; $msg->meta_msg_array = ['content' => ['transfer_action_dep' => ['user_id' => $currentUser->getUserID(), 'destination' => (string)$dep, 'source' => $msg->name_support, 'source_dep' => $msg->name_support]]]; $msg->meta_msg = json_encode($msg->meta_msg_array); } else { $Transfer->transfer_to_user_id = $Params['user_parameters']['item_id']; // Transfer was made to user $userTo = erLhcoreClassModelUser::fetch($Transfer->transfer_to_user_id); $msg->name_support = $userTo->name_support; \LiveHelperChat\Models\Departments\UserDepAlias::getAlias(array('scope' => 'msg', 'msg' => & $msg, 'chat' => & $Chat, 'user_id' => $userTo->id)); erLhcoreClassChatEventDispatcher::getInstance()->dispatch('chat.before_msg_admin_saved', array('msg' => & $msg, 'chat' => & $Chat, 'user_id' => $userTo->id)); $userToNick = $msg->name_support; $msg->name_support = (string)$currentUser->getUserData()->name_support; \LiveHelperChat\Models\Departments\UserDepAlias::getAlias(array('scope' => 'msg', 'msg' => & $msg, 'chat' => & $Chat, 'user_id' => $currentUser->getUserID())); erLhcoreClassChatEventDispatcher::getInstance()->dispatch('chat.before_msg_admin_saved', array('msg' => & $msg, 'chat' => & $Chat, 'user_id' => $currentUser->getUserID())); $msg->msg = $msg->name_support . ' ' . erTranslationClassLhTranslation::getInstance()->getTranslation('chat/transferuser', 'has transferred chat to') . ' ' . (string)$userToNick; $msg->meta_msg_array = ['content' => ['transfer_action_user' => ['user_id' => $currentUser->getUserID(), 'destination' => (string)$userToNick, 'source' => $msg->name_support]]]; $msg->meta_msg = json_encode($msg->meta_msg_array); } $Chat->last_user_msg_time = $msg->time = time(); // Original department id $Transfer->from_dep_id = $Chat->dep_id; // User which is transferring $Transfer->transfer_user_id = $currentUser->getUserID(); if ( !($transferScope == erLhcoreClassModelTransfer::SCOPE_CHAT && $Chat->user_id == 0 && $Chat->status == erLhcoreClassModelChat::STATUS_PENDING_CHAT) \|\| !($transferScope == erLhcoreClassModelTransfer::SCOPE_MAIL && $Chat->user_id == 0 && $Chat->status == erLhcoreClassModelMailconvConversation::STATUS_PENDING) ) { erLhcoreClassTransfer::getSession()->save($Transfer); } $tpl = erLhcoreClassTemplate::getInstance('lhkernel/alert_success.tpl.php'); if (isset($_POST['type']) && $_POST['type'] == 'dep') { $tpl->set('msg', erTranslationClassLhTranslation::getInstance()->getTranslation('chat/transferuser', 'Chat was assigned to selected department')); } else { $tpl->set('msg', erTranslationClassLhTranslation::getInstance()->getTranslation('chat/transferuser', 'Chat was assigned to selected user')); } // Save message $msg->saveThis(); // User who transferred chat $Chat->last_msg_id = $msg->id; $Chat->transfer_uid = $currentUser->getUserID(); $Chat->saveThis(); if (isset($recalculateLoad) && $recalculateLoad > 0) { // Update user who transferred chat statistic erLhcoreClassChat::updateActiveChats($recalculateLoad); } if (isset($departmentFrom) && $departmentFrom instanceof $departmentFrom) { // Update from department statistic erLhcoreClassChat::updateDepartmentStats($departmentFrom); // Update to department statistic erLhcoreClassChat::updateDepartmentStats($dep); } erLhcoreClassChatEventDispatcher::getInstance()->dispatch('chat.chat_transfered', array('scope' => $transferScope, 'chat' => & $Chat, 'transfer' => $Transfer)); echo json_encode(['error' => 'false', 'result' => $tpl->fetch(), 'chat_id' => $Params['user_parameters']['chat_id']]); } } elseif (!empty($errors)) { $tpl = erLhcoreClassTemplate::getInstance('lhkernel/validation_error.tpl.php'); $tpl->set('errors', $errors); echo json_encode(['error' => 'false', 'result' => $tpl->fetch(), 'chat_id' => $Params['user_parameters']['chat_id']]); } $db->commit(); } catch (Exception $e) { $db->rollback(); $tpl = erLhcoreClassTemplate::getInstance('lhkernel/validation_error.tpl.php'); $tpl->set('errors', array($e->getMessage())); echo json_encode(['error' => 'false', 'result' => $tpl->fetch(), 'chat_id' => $Params['user_parameters']['chat_id']]); } } exit; ?>

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