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<?php erLhcoreClassRestAPIHandler::setHeaders(); $chat = erLhcoreClassModelChat::fetch($Params['user_parameters']['chat_id']); $validStatuses = array( erLhcoreClassModelChat::STATUS_PENDING_CHAT, erLhcoreClassModelChat::STATUS_ACTIVE_CHAT, erLhcoreClassModelChat::STATUS_BOT_CHAT, ); erLhcoreClassChatEventDispatcher::getInstance()->dispatch('chat.validstatus_chat',array('chat' => & $chat, 'valid_statuses' => & $validStatuses)); if ($chat->hash == $Params['user_parameters']['hash'] && (in_array($chat->status,$validStatuses))) { // Store system message that chat was transferred to pending state by visitor $msg = new erLhcoreClassModelmsg(); $msg->msg = htmlspecialchars_decode(erTranslationClassLhTranslation::getInstance()->getTranslation('chat/transferuser','Visitor requested to speak with a human agent by clicking Switch To Human button'),ENT_QUOTES); $msg->chat_id = $chat->id; $msg->user_id = -1; $msg->time = time(); erLhcoreClassChat::getSession()->save($msg); $chat->status = erLhcoreClassModelChat::STATUS_PENDING_CHAT; $chat->status_sub_sub = erLhcoreClassModelChat::STATUS_SUB_SUB_CLOSED; // Will be used to indicate that we have to show notification for this chat if it appears on list $chat->pnd_time = time(); $chat->last_msg_id = $msg->id; $chat->saveThis(); if ($chat->auto_responder instanceof erLhAbstractModelAutoResponderChat) { $chat->auto_responder->wait_timeout_send = 0; $chat->auto_responder->pending_send_status = 0; $chat->auto_responder->active_send_status = 0; $chat->auto_responder->updateThis(); } // If chat is transferred to pending state we don't want to process any old events erLhcoreClassGenericBotWorkflow::removePreviousEvents($chat->id); // Because we want that mobile app would receive notification // By default these listeners are not set if visitors sends a message and chat is not active if (erLhcoreClassChatEventDispatcher::getInstance()->disableMobile == true && erLhcoreClassChatEventDispatcher::getInstance()->globalListenersSet == true) { erLhcoreClassChatEventDispatcher::getInstance()->disableMobile = false; erLhcoreClassChatEventDispatcher::getInstance()->globalListenersSet = false; erLhcoreClassChatEventDispatcher::getInstance()->setGlobalListeners(); } $handler = erLhcoreClassChatEventDispatcher::getInstance()->dispatch('chat.genericbot_chat_command_transfer', array( 'action' => array( 'content' => array('command' => 'stopchat'), ), 'chat' => & $chat, 'is_online' => true )); echo json_encode(array('error' => false)); } else { echo json_encode(array('error' => true)); } exit; ?>

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