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<?php /** * php cron.php -s site_admin -c cron/transfer_workflow * * Run every 1/2 seconds. On this cron depends automatic chat transfer between departments * * */ if (erLhcoreClassModelChatConfig::fetch('run_departments_workflow')->current_value == 1) { echo "Starting departments workflow\n"; $db = ezcDbInstance::get(); $isOnlineCache = []; foreach (erLhcoreClassChat::getList(array('limit' => 500, 'filter' => array('status' => erLhcoreClassModelChat::STATUS_PENDING_CHAT, 'transfer_if_na' => 1))) as $chat) { // Fix misleading message if (isset($offlineDepartmentOperators)) { unset($offlineDepartmentOperators); } try { $db->beginTransaction(); $chat = erLhcoreClassModelChat::fetchAndLock($chat->id); // Verify that chat is still in pending mode if ($chat->status != erLhcoreClassModelChat::STATUS_PENDING_CHAT) { continue; } $ts = time(); if ( ( $chat->transfer_timeout_ts < ($ts - (int)$chat->transfer_timeout_ac) ) \|\| ( ($department = $chat->department) && $offlineDepartmentOperators = true && $department !== false && isset($department->bot_configuration_array['off_op_exec']) && $department->bot_configuration_array['off_op_exec'] == 1 && ( ( (isset($isOnlineCache[$chat->dep_id]) && $isOnlineCache[$chat->dep_id] === false) \|\| (erLhcoreClassChat::isOnline($chat->dep_id,false, array('exclude_bot' => true, 'include_users' => true, 'exclude_online_hours' => true)) === false && ($isOnlineCache[$chat->dep_id] = false) === false) ) \|\| (isset($department->bot_configuration_array['off_op_work_hours']) && $department->bot_configuration_array['off_op_work_hours'] == 1 && erLhcoreClassChat::isOnline($chat->dep_id,false, array('exclude_bot' => true, 'ignore_user_status' => true)) === false) ) ) ) { $canExecuteWorkflow = true; if (erLhcoreClassModelChatConfig::fetch('pro_active_limitation')->current_value >= 0) { if ($chat->department !== false && $chat->department->department_transfer_id > 0) { $canExecuteWorkflow = erLhcoreClassChat::getPendingChatsCountPublic($chat->department->department_transfer_id) <= erLhcoreClassModelChatConfig::fetch('pro_active_limitation')->current_value; } } if ($canExecuteWorkflow == true) { // Check if destination department has online operators if option is enabled $skipTransferNoOperators = false; if ($chat->department !== false && $chat->department->department_transfer_id > 0) { if (isset($chat->department->bot_configuration_array['no_transfer_no_operators']) && $chat->department->bot_configuration_array['no_transfer_no_operators'] == 1) { if (!isset($isOnlineCache[$chat->department->department_transfer_id])) { $isOnlineCache[$chat->department->department_transfer_id] = erLhcoreClassChat::isOnline($chat->department->department_transfer_id, false, array('exclude_bot' => true, 'include_users' => true, 'exclude_online_hours' => true)); } if ($isOnlineCache[$chat->department->department_transfer_id] === false) { $skipTransferNoOperators = true; echo "Skipping transfer to department {$chat->department->department_transfer_id} - no online operators\n"; } } } if (!$skipTransferNoOperators) { erLhcoreClassChatWorkflow::transferWorkflow($chat, array('offline_operators' => isset($offlineDepartmentOperators))); echo "executing department transfer workflow for - ", $chat->id, "\n"; } } else { echo "Skipping transfer because dedicated department queue is full\n"; } } $db->commit(); } catch (Exception $e) { $db->rollback(); throw $e; } } echo "Ended departments workflow\n"; }

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