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<?php erLhcoreClassRestAPIHandler::setHeaders('Content-Type: application/json', (isset($_SERVER['HTTP_ORIGIN']) ? $_SERVER['HTTP_ORIGIN'] : (isset($requestPayload['host']) && $requestPayload['host'] != '' ? $requestPayload['host'] : "*"))); erTranslationClassLhTranslation::$htmlEscape = false; if (isset($_POST['document'])) { $requestPayload = json_decode($_POST['document'],true); } else { $requestPayload = json_decode(file_get_contents('php://input'),true); } $Params['user_parameters_unordered']['department'] = isset($requestPayload['department']) ? $requestPayload['department'] : null; $chat = new erLhcoreClassModelChat(); $inputData = new stdClass(); $inputData->chatprefill = false; $inputData->email = ''; $inputData->username = ''; $inputData->phone = ''; $inputData->product_id = ''; if (isset($requestPayload['chat_id']) && isset($requestPayload['chat_hash'])) { $chatPrefill = erLhcoreClassModelChat::fetch((int)$requestPayload['chat_id']); if ($chatPrefill instanceof erLhcoreClassModelChat && $chatPrefill->hash === $requestPayload['chat_hash']) { $inputData->chatprefill = $chatPrefill; } } $inputData->validate_start_chat = $inputData->validate_start_chat = isset($requestPayload['mode']) && $requestPayload['mode'] == 'popup' ? true : false; $inputData->ignore_captcha = true; $inputData->priority = is_numeric($Params['user_parameters_unordered']['priority']) ? (int)$Params['user_parameters_unordered']['priority'] : false; $inputData->only_bot_online = isset($_POST['onlyBotOnline']) ? (int)$_POST['onlyBotOnline'] : 0; $inputData->vid = isset($requestPayload['vid']) && $requestPayload['vid'] != '' ? (string)$requestPayload['vid'] : ''; if (isset($requestPayload['fields']['DepartamentID']) && !empty($requestPayload['fields']['DepartamentID'])) { $Params['user_parameters_unordered']['department'] = [$requestPayload['fields']['DepartamentID']]; } // Choose very first department even if it's `Visible only if online` if (is_array($Params['user_parameters_unordered']['department']) && count($Params['user_parameters_unordered']['department']) > 1) { $Params['user_parameters_unordered']['department'] = [$Params['user_parameters_unordered']['department'][0]]; } $_POST['URLRefer'] = isset($requestPayload['fields']['URLRefer']) ? $requestPayload['fields']['URLRefer'] : ''; if (is_array($_POST['URLRefer'])) { if (isset($_POST['URLRefer']['href'])){ $_POST['URLRefer'] = (string)$_POST['URLRefer']['href']; } else { $_POST['URLRefer'] = ''; } } if (is_array($Params['user_parameters_unordered']['department']) && count($Params['user_parameters_unordered']['department']) == 1) { $parametersDepartment = erLhcoreClassChat::extractDepartment($Params['user_parameters_unordered']['department']); $Params['user_parameters_unordered']['department'] = $parametersDepartment['system']; $requestPayload['fields']['DepartamentID'] = $inputData->departament_id = array_shift($Params['user_parameters_unordered']['department']); } else { $inputData->departament_id = 0; } if (is_numeric($inputData->departament_id) && $inputData->departament_id > 0 && ($startDataDepartment = erLhcoreClassModelChatStartSettings::findOne(array('customfilter' => array("((`dep_ids` != '' AND JSON_CONTAINS(`dep_ids`,'" . (int)$inputData->departament_id . "','$')) OR department_id = " . (int)$inputData->departament_id . ")" )))) !== false) { $startDataFields = $startDataDepartment->data_array; } else { // Start chat field options $startData = erLhcoreClassModelChatConfig::fetch('start_chat_data'); $startDataFields = (array)$startData->data; } if (isset($requestPayload['theme']) && ($themeId = erLhcoreClassChat::extractTheme($requestPayload['theme'])) !== false) { $additionalParams['theme'] = erLhAbstractModelWidgetTheme::fetch($themeId); } $additionalParams['payload_data'] = $requestPayload['fields']; $additionalParams['offline'] = true; // Validate post data $Errors = erLhcoreClassChatValidator::validateStartChat($inputData,$startDataFields,$chat, $additionalParams); if (empty($Errors) && isset($startDataFields['pre_conditions']) && !empty($startDataFields['pre_conditions'])) { $preConditions = json_decode($startDataFields['pre_conditions'], true); if ( (isset($preConditions['maintenance_mode']) && $preConditions['maintenance_mode'] == 1) \|\| (isset($preConditions['online']) && !empty($preConditions['online'])) \|\| (isset($preConditions['offline']) && !empty($preConditions['offline'])) \|\| (isset($preConditions['disable']) && !empty($preConditions['disable'])) ) { $outcome = erLhcoreClassChatValidator::validatePreconditions($preConditions, ['is_online' => false, 'online_user' => (isset($onlineUser) ? $onlineUser : false)]); if ($outcome['mode'] == 'disable' \|\| $outcome['mode'] == 'terminate') { $Errors[] = $outcome['message']; } } } erLhcoreClassChatEventDispatcher::getInstance()->dispatch('chat.before_chat_started', array('chat' => & $chat, 'errors' => & $Errors, 'offline' => (isset($additionalParams['offline']) && $additionalParams['offline'] == true))); if (empty($Errors)) { $chat->setIP(); $chat->lsync = time(); erLhcoreClassModelChat::detectLocation($chat, $inputData->vid); $chat->referrer = isset($requestPayload['fields']['URLRefer']) ? $requestPayload['fields']['URLRefer'] : ''; $chat->session_referrer = isset($requestPayload['fields']['r']) ? $requestPayload['fields']['r'] : ''; $statusGeoAdjustment = erLhcoreClassChat::getAdjustment(erLhcoreClassModelChatConfig::fetch('geoadjustment_data')->data_value, $inputData->vid); if ($statusGeoAdjustment['status'] == 'hidden') { // This should never happen $outputResponse = array ( 'success' => false, 'errors' => 'Chat not available in your country' ); erLhcoreClassRestAPIHandler::outputResponse($outputResponse); exit; } // Because product can have different department than selected product, we reasign chat to correct department if required if ($chat->product_id > 0) { $chat->dep_id = $chat->product->departament_id; } $attributePresend = erLhcoreClassChatEventDispatcher::getInstance()->dispatch('chat.chat_offline_request_presend', array( 'input_data' => $inputData, 'chat' => $chat, 'prefill' => array('chatprefill' => isset($chatPrefill) ? $chatPrefill : false))); if (!isset($attributePresend['status']) \|\| $attributePresend['status'] !== erLhcoreClassChatEventDispatcher::STOP_WORKFLOW) { try { $offlineData = erLhcoreClassModelChatConfig::fetch('offline_settings'); $data = (array)$offlineData->data; if (!isset($data['do_not_send']) \|\| $data['do_not_send'] == 0) { erLhcoreClassChatMail::sendMailRequest($inputData, $chat, array('chatprefill' => isset($chatPrefill) ? $chatPrefill : false)); } } catch (Exception $e) { $optionsJson = JSON_FORCE_OBJECT; $outputResponse = array( 'success' => false, 'errors' => [erTranslationClassLhTranslation::getInstance()->getTranslation('chat/startchat','There was a problem sending your request. Please try again later!')] ); erLhcoreClassRestAPIHandler::outputResponse($outputResponse, 'json', isset($optionsJson) ? $optionsJson : 0); exit; } } if (isset($chatPrefill) && ($chatPrefill instanceof erLhcoreClassModelChat)) { erLhcoreClassChatValidator::updateInitialChatAttributes($chatPrefill, $chat); } erLhcoreClassChatEventDispatcher::getInstance()->dispatch('chat.chat_offline_request', array( 'input_data' => $inputData, 'chat' => $chat, 'prefill' => array('chatprefill' => isset($chatPrefill) ? $chatPrefill : false))); try { $db = ezcDbInstance::get(); $db->beginTransaction(); $requestSaved = erLhcoreClassChatValidator::saveOfflineRequest(array('chatprefill' => (isset($chatPrefill) ? $chatPrefill : false), 'chat' => & $chat, 'input_data' => $inputData, 'question' => (isset($inputData->question) ? $inputData->question : ''))); // Assign chat to user if ( erLhcoreClassModelChatConfig::fetch('track_online_visitors')->current_value == 1 && is_numeric($chat->id)) { // To track online users $userInstance = erLhcoreClassModelChatOnlineUser::handleRequest(array( 'vid' => $inputData->vid, 'message_seen_timeout' => erLhcoreClassModelChatConfig::fetch('message_seen_timeout')->current_value, )); if ($userInstance !== false) { $userInstance->chat_id = $chat->id; $userInstance->dep_id = $chat->dep_id; $userInstance->saveThis(); $chat->online_user_id = $userInstance->id; $chat->saveThis(); } } if (isset($chatPrefill)) { $chatPrefill->status_sub = erLhcoreClassModelChat::STATUS_SUB_SURVEY_SHOW; $chatPrefill->updateThis(['update' => ['status_sub']]); } $db->commit(); // Remove out of transaction scope // Same as start chat workflow if ($requestSaved === true) { erLhcoreClassChatEventDispatcher::getInstance()->dispatch('chat.chat_offline_request_saved', array( 'chat' => & $chat )); } } catch (Exception $e) { $db->rollback(); throw $e; } $outputResponse = array ( 'success' => true ); } else { $optionsJson = JSON_FORCE_OBJECT; $outputResponse = array ( 'success' => false, 'errors' => $Errors ); } erLhcoreClassRestAPIHandler::outputResponse($outputResponse, 'json', isset($optionsJson) ? $optionsJson : 0); exit; ?>

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