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<?php header('P3P:CP="IDC DSP COR ADM DEVi TAIi PSA PSD IVAi IVDi CONi HIS OUR IND CNT"'); $tpl = erLhcoreClassTemplate::getInstance( 'lhchat/readoperatormessage.tpl.php'); $tpl->set('referer',''); $tpl->set('referer_site',''); $tpl->set('theme',false); $checkMessage = true; if (is_numeric($Params['user_parameters_unordered']['inv'])){ $checkMessage = false; } $userInstance = erLhcoreClassModelChatOnlineUser::handleRequest(array('message_seen_timeout' => erLhcoreClassModelChatConfig::fetch('message_seen_timeout')->current_value, 'check_message_operator' => $checkMessage, 'vid' => (string)$Params['user_parameters_unordered']['vid'])); if (is_numeric($Params['user_parameters_unordered']['inv'])) { erLhAbstractModelProactiveChatInvitation::setInvitation($userInstance, (int)$Params['user_parameters_unordered']['inv']); } $tpl->set('visitor',$userInstance); $inputData = new stdClass(); $inputData->question = ''; $inputData->email = isset($_GET['prefill']['email']) ? (string)$_GET['prefill']['email'] : ''; $inputData->phone = isset($_GET['prefill']['phone']) ? (string)$_GET['prefill']['phone'] : ''; $inputData->username = isset($_GET['prefill']['username']) ? (string)$_GET['prefill']['username'] : ''; if (is_array($Params['user_parameters_unordered']['department']) && count($Params['user_parameters_unordered']['department']) == 1) { $parametersDepartment = erLhcoreClassChat::extractDepartment($Params['user_parameters_unordered']['department']); $Params['user_parameters_unordered']['department'] = $parametersDepartment['system']; $inputData->departament_id = array_shift($Params['user_parameters_unordered']['department']); } else { $inputData->departament_id = 0; } if (is_array($Params['user_parameters_unordered']['department'])){ $parametersDepartment = erLhcoreClassChat::extractDepartment($Params['user_parameters_unordered']['department']); $Params['user_parameters_unordered']['department'] = $parametersDepartment['system']; $inputData->departament_id_array = $Params['user_parameters_unordered']['department']; } $inputData->validate_start_chat = false; $inputData->operator = (int)$Params['user_parameters_unordered']['operator']; $inputData->name_items = array(); $inputData->value_items = array(); $inputData->value_types = array(); $inputData->value_sizes = array(); $inputData->jsvar = array(); $inputData->ua = $Params['user_parameters_unordered']['ua']; $inputData->value_items_admin = array(); // These variables get's filled from start chat form settings $inputData->via_hidden = array(); // These variables get's filled from start chat form settings $inputData->hattr = array(); $inputData->encattr = array(); $inputData->via_encrypted = array(); $inputData->priority = is_numeric($Params['user_parameters_unordered']['priority']) ? (int)$Params['user_parameters_unordered']['priority'] : false; $inputData->tag = isset($_GET['tag']) ? (string)$_GET['tag'] : (isset($Params['user_parameters_unordered']['tag']) ? $Params['user_parameters_unordered']['tag'] : ''); // If chat was started based on key up, we do not need to store a message // because user is still typing it. We start chat in the background just. $inputData->key_up_started = (isset($_POST['keyUpStarted']) && $_POST['keyUpStarted'] == 1); if ((string)$Params['user_parameters_unordered']['vid'] != '') { $inputData->vid = (string)$Params['user_parameters_unordered']['vid']; } $chat = new erLhcoreClassModelChat(); // Assign department instantly if ($inputData->departament_id > 0) { $chat->dep_id = $inputData->departament_id; $tpl->set('department',$inputData->departament_id); } else { $tpl->set('department',false); } // Set time zone if script detected it if ($userInstance->visitor_tz != '') { erLhcoreClassModule::$defaultTimeZone = $userInstance->visitor_tz; date_default_timezone_set(erLhcoreClassModule::$defaultTimeZone); } $tpl->set('playsound',(string)$Params['user_parameters_unordered']['playsound'] == 'true' && !isset($_POST['askQuestion']) && erLhcoreClassModelChatConfig::fetch('sound_invitation')->current_value == 1); $fullHeight = (isset($Params['user_parameters_unordered']['fullheight']) && $Params['user_parameters_unordered']['fullheight'] == 'true') ? true : false; if (is_numeric($inputData->departament_id) && $inputData->departament_id > 0 && ($startDataDepartment = erLhcoreClassModelChatStartSettings::findOne(array('customfilter' => array("((`dep_ids` != '' AND JSON_CONTAINS(`dep_ids`,'" . (int)$inputData->departament_id . "','$')) OR department_id = " . (int)$inputData->departament_id . ")" )))) !== false) { $startDataFields = $startDataDepartment->data_array; } else { // Start chat field options $startData = erLhcoreClassModelChatConfig::fetch('start_chat_data'); $startDataFields = (array)$startData->data; } if (isset($startDataFields['name_hidden']) && $startDataFields['name_hidden'] == 1) { $inputData->hattr[] = 'username'; $userInstance->requires_username = true; } if (isset($startDataFields['email_hidden']) && $startDataFields['email_hidden'] == 1) { $inputData->hattr[] = 'email'; $userInstance->requires_email = true; } if (isset($startDataFields['phone_hidden']) && $startDataFields['phone_hidden'] == 1) { $inputData->hattr[] = 'phone'; $userInstance->requires_phone = true; } // Allow extension override start chat fields erLhcoreClassChatEventDispatcher::getInstance()->dispatch('chat.readoperatormessage_data_field',array('data_fields' => & $startDataFields, 'params' => $Params)); $modeAppendTheme = ''; if (isset($Params['user_parameters_unordered']['theme']) && ($themeId = erLhcoreClassChat::extractTheme($Params['user_parameters_unordered']['theme'])) !== false) { try { $theme = erLhAbstractModelWidgetTheme::fetch($themeId); $Result['theme'] = $theme; $modeAppendTheme = '/(theme)/'.$theme->id; $tpl->set('theme',$Result['theme']); } catch (Exception $e) { } } else { $defaultTheme = erLhcoreClassModelChatConfig::fetch('default_theme_id')->current_value; if ($defaultTheme > 0) { try { $theme = erLhAbstractModelWidgetTheme::fetch($defaultTheme); $Result['theme'] = $theme; $modeAppendTheme = '/(theme)/'.$theme->id; $tpl->set('theme',$Result['theme']); } catch (Exception $e) { } } } $modeAppendTheme .= '/(fullheight)/'; $modeAppendTheme .= ($fullHeight) ? 'true' : 'false'; if (isset($_POST['askQuestion'])) { $validationFields = array(); $validationFields['Question'] = new ezcInputFormDefinitionElement( ezcInputFormDefinitionElement::OPTIONAL, 'unsafe_raw' ); $validationFields['DepartamentID'] = new ezcInputFormDefinitionElement( ezcInputFormDefinitionElement::OPTIONAL, 'int',array('min_range' => -1) ); $validationFields['DepartmentIDDefined'] = new ezcInputFormDefinitionElement(ezcInputFormDefinitionElement::OPTIONAL, 'int', array('min_range' => 1), FILTER_REQUIRE_ARRAY); $validationFields['operator'] = new ezcInputFormDefinitionElement( ezcInputFormDefinitionElement::OPTIONAL, 'int',array('min_range' => 1) ); $validationFields['Email'] = new ezcInputFormDefinitionElement( ezcInputFormDefinitionElement::OPTIONAL, 'validate_email' ); $validationFields['Username'] = new ezcInputFormDefinitionElement( ezcInputFormDefinitionElement::OPTIONAL, 'unsafe_raw' ); $validationFields['Phone'] = new ezcInputFormDefinitionElement( ezcInputFormDefinitionElement::OPTIONAL, 'string' ); $validationFields['tag'] = new ezcInputFormDefinitionElement( ezcInputFormDefinitionElement::OPTIONAL, 'string' ); $validationFields['user_timezone'] = new ezcInputFormDefinitionElement(ezcInputFormDefinitionElement::OPTIONAL, 'int'); // Additional attributes $validationFields['name_items'] = new ezcInputFormDefinitionElement ( ezcInputFormDefinitionElement::OPTIONAL, 'unsafe_raw', null, FILTER_REQUIRE_ARRAY ); $validationFields['values_req'] = new ezcInputFormDefinitionElement ( ezcInputFormDefinitionElement::OPTIONAL, 'string', null, FILTER_REQUIRE_ARRAY ); $validationFields['value_items'] = new ezcInputFormDefinitionElement ( ezcInputFormDefinitionElement::OPTIONAL, 'unsafe_raw', null, FILTER_REQUIRE_ARRAY ); $validationFields['value_types'] = new ezcInputFormDefinitionElement ( ezcInputFormDefinitionElement::OPTIONAL, 'unsafe_raw', null, FILTER_REQUIRE_ARRAY ); $validationFields['value_sizes'] = new ezcInputFormDefinitionElement ( ezcInputFormDefinitionElement::OPTIONAL, 'unsafe_raw', null, FILTER_REQUIRE_ARRAY ); $validationFields['value_show'] = new ezcInputFormDefinitionElement ( ezcInputFormDefinitionElement::OPTIONAL, 'string', null, FILTER_REQUIRE_ARRAY ); $validationFields['hattr'] = new ezcInputFormDefinitionElement ( ezcInputFormDefinitionElement::OPTIONAL, 'string', null, FILTER_REQUIRE_ARRAY ); $validationFields['encattr'] = new ezcInputFormDefinitionElement(ezcInputFormDefinitionElement::OPTIONAL, 'string', null, FILTER_REQUIRE_ARRAY ); // Custom start chat fields $validationFields['value_items_admin'] = new ezcInputFormDefinitionElement( ezcInputFormDefinitionElement::OPTIONAL, 'unsafe_raw', null, FILTER_REQUIRE_ARRAY ); $validationFields['via_hidden'] = new ezcInputFormDefinitionElement( ezcInputFormDefinitionElement::OPTIONAL, 'unsafe_raw', null, FILTER_REQUIRE_ARRAY ); $validationFields['via_encrypted'] = new ezcInputFormDefinitionElement( ezcInputFormDefinitionElement::OPTIONAL, 'unsafe_raw', null, FILTER_REQUIRE_ARRAY ); $validationFields['jsvar'] = new ezcInputFormDefinitionElement( ezcInputFormDefinitionElement::OPTIONAL, 'unsafe_raw', null, FILTER_REQUIRE_ARRAY ); if (erLhcoreClassModelChatConfig::fetch('session_captcha')->current_value == 1) { // Start session if required only $currentUser = erLhcoreClassUser::instance(); $hashCaptcha = isset($_SESSION[$_SERVER['REMOTE_ADDR']]['form']) ? $_SESSION[$_SERVER['REMOTE_ADDR']]['form'] : null; $nameField = 'captcha_'.$hashCaptcha; } else { // Captcha stuff $nameField = 'captcha_'.sha1(erLhcoreClassIPDetect::getIP().$_POST['tscaptcha'].erConfigClassLhConfig::getInstance()->getSetting( 'site', 'secrethash' )); } $validationFields[$nameField] = new ezcInputFormDefinitionElement( ezcInputFormDefinitionElement::OPTIONAL, 'string' ); $form = new ezcInputForm( INPUT_POST, $validationFields ); $Errors = array(); if ( $form->hasValidData( 'hattr' ) && !empty($form->hattr)) { $inputData->hattr = $form->hattr; } if ($form->hasValidData( 'DepartmentIDDefined' )) { $inputData->departament_id_array = $form->DepartmentIDDefined; } if ( $inputData->key_up_started == false && (!$form->hasValidData( 'Question' ) \|\| trim($form->Question) == '') ) { $Errors[] = erTranslationClassLhTranslation::getInstance()->getTranslation('chat/startchat','Please enter your message'); } elseif ($form->hasValidData( 'Question' )) { $inputData->question = $form->Question; } if ( (!$form->hasValidData( 'Username' ) \|\| trim($form->Username) == '') && $userInstance->requires_username == 1) { if (!in_array('username', $inputData->hattr)) { $Errors[] = erTranslationClassLhTranslation::getInstance()->getTranslation('chat/startchat','Please enter your name'); } } elseif ( $form->hasValidData( 'Username' ) ) { $inputData->username = $chat->nick = $form->Username; } if ( (!$form->hasValidData( 'Phone' ) \|\| ($form->Phone == '' \|\| mb_strlen($form->Phone) < erLhcoreClassModelChatConfig::fetch('min_phone_length')->current_value)) && ($userInstance->requires_phone == 1)) { if (!in_array('phone', $inputData->hattr)) { $Errors[] = erTranslationClassLhTranslation::getInstance()->getTranslation('chat/startchat','Please enter your phone'); } } elseif ($form->hasValidData( 'Phone' )) { $chat->phone = $inputData->phone = $form->Phone; } if ($form->hasValidData( 'Question' ) && $form->Question != '' && mb_strlen($form->Question) > (int)erLhcoreClassModelChatConfig::fetch('max_message_length')->current_value) { $Errors[] = erTranslationClassLhTranslation::getInstance()->getTranslation('chat/startchat','Maximum').' '.(int)erLhcoreClassModelChatConfig::fetch('max_message_length')->current_value.' '.erTranslationClassLhTranslation::getInstance()->getTranslation('chat/startchat','characters for a message'); } if ($userInstance->requires_email == 1) { if ( !$form->hasValidData( 'Email' ) ) { if (!in_array('email', $inputData->hattr)) { $Errors[] = erTranslationClassLhTranslation::getInstance()->getTranslation('chat/startchat','Please enter a valid email address'); } } else { $inputData->email = $chat->email = $form->Email; } } $stringParts = array(); // validate and insert additional_data code in proactive chat if ($form->hasValidData ( 'name_items' ) && ! empty ( $form->name_items )) { $valuesArray = array (); if ($form->hasValidData ( 'value_items' ) && ! empty ( $form->value_items )) { $inputData->value_items = $valuesArray = $form->value_items; } if ($form->hasValidData ( 'values_req' ) && ! empty ( $form->values_req )) { $inputData->values_req = $form->values_req; } if ($form->hasValidData ( 'value_types' ) && ! empty ( $form->value_types )) { $inputData->value_types = $form->value_types; } if ($form->hasValidData ( 'value_sizes' ) && ! empty ( $form->value_sizes )) { $inputData->value_sizes = $form->value_sizes; } if ($form->hasValidData ( 'value_show' ) && ! empty ( $form->value_show )) { $inputData->value_show = $form->value_show; } if ($form->hasValidData ( 'hattr' ) && ! empty ( $form->hattr )) { $inputData->hattr = $form->hattr; } if ( $form->hasValidData( 'encattr' ) && !empty($form->encattr)) { $inputData->encattr = $form->encattr; } $inputData->name_items = $form->name_items; $stringParts = array (); foreach ( $form->name_items as $key => $name_item ) { if (isset ( $inputData->values_req [$key] ) && $inputData->values_req [$key] == 't' && ($inputData->value_show [$key] == 'b' \|\| $inputData->value_show [$key] == (isset ( $additionalParams ['offline'] ) ? 'off' : 'on')) && (! isset ( $valuesArray [$key] ) \|\| trim ( $valuesArray [$key] ) == '')) { $Errors [] = trim ( $name_item ) . ' : ' . erTranslationClassLhTranslation::getInstance ()->getTranslation ( 'chat/startchat', 'is required' ); } $valueStore = isset($valuesArray[$key]) ? trim($valuesArray[$key]) : ''; if (isset($inputData->encattr[$key]) && $inputData->encattr[$key] == 't' && $valueStore != '') { try { $valueStore = erLhcoreClassChatValidator::decryptAdditionalField($valueStore, $chat); } catch (Exception $e) { $valueStore = $e->getMessage(); } } $stringParts [] = array ( 'key' => $name_item, 'value' => $valueStore, 'h' => ($inputData->value_types[$key] && $inputData->value_types[$key] == 'hidden' ? true : false), ); } } if ( $form->hasValidData( 'tag' ) && !empty($form->tag)) { $stringParts[] = array('h' => false, 'identifier' => 'tag', 'key' => 'Tags', 'value' => $form->tag); $inputData->tag = $form->tag; } // Admin custom fields if (isset($startDataFields['custom_fields']) && $startDataFields['custom_fields'] != '') { $customAdminfields = json_decode($startDataFields['custom_fields'],true); $valuesArray = array(); // Fill values if exists if ($form->hasValidData( 'value_items_admin' )){ $inputData->value_items_admin = $valuesArray = $form->value_items_admin; } if ($form->hasValidData( 'via_hidden' )){ $inputData->via_hidden = $form->via_hidden; } if ($form->hasValidData( 'via_encrypted' )) { $inputData->via_encrypted = $form->via_encrypted; } if (is_array($customAdminfields)){ foreach ($customAdminfields as $key => $adminField) { if (isset($inputData->value_items_admin[$key]) && isset($adminField['isrequired']) && $adminField['isrequired'] == 'true' && ($adminField['visibility'] == 'all' \|\| $adminField['visibility'] == 'on') && (!isset($valuesArray[$key]) \|\| trim($valuesArray[$key]) == '')) { $Errors[] = trim($adminField['fieldname']).': '.erTranslationClassLhTranslation::getInstance()->getTranslation('chat/startchat','is required'); } if (isset($valuesArray[$key]) && $valuesArray[$key] != '') { $valueStore = (isset($valuesArray[$key]) ? trim($valuesArray[$key]) : ''); if (isset($inputData->via_encrypted[$key]) && $inputData->via_encrypted[$key] == 't' && $valueStore != '') { try { $valueStore = erLhcoreClassChatValidator::decryptAdditionalField($valueStore, $chat); } catch (Exception $e) { $valueStore = $e->getMessage(); } } $stringParts[] = array('h' => (isset($inputData->via_hidden[$key]) \|\| $adminField['fieldtype'] == 'hidden'), 'identifier' => (isset($adminField['fieldidentifier'])) ? $adminField['fieldidentifier'] : null, 'key' => $adminField['fieldname'], 'value' => $valueStore); } } } } // Javascript variables if ( $form->hasValidData( 'jsvar' ) && !empty($form->jsvar)) { foreach (erLhAbstractModelChatVariable::getList(array('customfilter' => array('dep_id = 0 OR dep_id = ' . (int)$chat->dep_id))) as $jsVar) { if (isset($form->jsvar[$jsVar->id]) && !empty($form->jsvar[$jsVar->id])) { if ($jsVar->var_identifier == 'lhc.nick') { $chat->nick = $form->jsvar[$jsVar->id]; } else { $val = $form->jsvar[$jsVar->id]; if ($jsVar->type == 0) { $val = (string)$val; } elseif ($jsVar->type == 1) { $val = (int)$val; } elseif ($jsVar->type == 2) { $val = (float)$val; } $stringParts[] = array('h' => false, 'identifier' => $jsVar->var_identifier, 'key' => $jsVar->var_name, 'value' => $val); } } } } // Detect user locale $chatLocale = erLhcoreClassChatValidator::getVisitorLocale(); if ($chatLocale !== null) { $chat->chat_locale = $chatLocale; } if (!empty($stringParts)) { $chat->additional_data = json_encode ( $stringParts ); } if (erLhcoreClassModelChatConfig::fetch('session_captcha')->current_value == 1) { if ( !$form->hasValidData( $nameField ) \|\| $form->$nameField == '' \|\| $form->$nameField < time()-600 \|\| $hashCaptcha != sha1($_SERVER['REMOTE_ADDR'].$form->$nameField.erConfigClassLhConfig::getInstance()->getSetting( 'site', 'secrethash' ))){ $Errors['captcha'] = erTranslationClassLhTranslation::getInstance()->getTranslation("chat/startchat","Your request was not processed as expected - but don't worry it was not your fault. Please re-submit your request. If you experience the same issue you will need to contact us via other means."); } } else { // Captcha validation if ( !$form->hasValidData( $nameField ) \|\| $form->$nameField == '' \|\| $form->$nameField < time()-600) { $Errors['captcha'] = erTranslationClassLhTranslation::getInstance()->getTranslation("chat/startchat","Your request was not processed as expected - but don't worry it was not your fault. Please re-submit your request. If you experience the same issue you will need to contact us via other means."); } } if ($form->hasValidData( 'operator' ) && erLhcoreClassModelUser::getUserCount(array('filter' => array('id' => $form->operator, 'disabled' => 0))) > 0) { $inputData->operator = $chat->user_id = $form->operator; } if ($form->hasValidData( 'user_timezone' )) { $timezone_name = timezone_name_from_abbr('', $form->user_timezone*3600, true); if ($timezone_name !== false){ $chat->user_tz_identifier = $timezone_name; } else { $chat->user_tz_identifier = ''; } } $chat->dep_id = $inputData->departament_id; // Assign default department if ($form->hasValidData( 'DepartamentID' ) && erLhcoreClassModelDepartament::getCount(array('filter' => array('id' => $form->DepartamentID,'disabled' => 0))) > 0) { $inputData->departament_id = $chat->dep_id = $form->DepartamentID; } elseif ($form->hasValidData( 'DepartamentID' ) && $form->DepartamentID == -1) { $chat->dep_id == 0; if (isset($Result['theme']) && $Result['theme'] !== false && $Result['theme']->department_title != '') { $Errors['department'] = erTranslationClassLhTranslation::getInstance()->getTranslation('chat/startchat','Please choose').' '.htmlspecialchars($Result['theme']->department_title).'!'; } else { $Errors['department'] = erTranslationClassLhTranslation::getInstance()->getTranslation('chat/startchat','Please choose department!'); } } elseif ($chat->dep_id == 0 \|\| erLhcoreClassModelDepartament::getCount(array('filter' => array('id' => $chat->dep_id,'disabled' => 0))) == 0) { // Perhaps extension overrides default department? $response = erLhcoreClassChatEventDispatcher::getInstance()->dispatch('chat.validate_department', array('input_form' => $inputData)); if ($response === false) { $departments = erLhcoreClassModelDepartament::getList(array('limit' => 1,'filter' => array('disabled' => 0))); if (!empty($departments) ) { $department = array_shift($departments); $chat->dep_id = $department->id; } else { $Errors[] = erTranslationClassLhTranslation::getInstance()->getTranslation('chat/startchat','Could not determine a default department!'); } } else { $chat->dep_id = $response['department_id']; } } erLhcoreClassChatEventDispatcher::getInstance()->dispatch('chat.validate_read_operator_message',array('errors' => & $Errors, 'input_form' => & $inputData, 'chat' => & $chat)); if (erLhcoreClassModelChatBlockedUser::isBlocked(array('online_user_id' => $userInstance->id, 'country_code' => $userInstance->user_country_code, 'ip' => erLhcoreClassIPDetect::getIP(), 'dep_id' => $chat->dep_id, 'nick' => $chat->nick))) { $Errors[] = erTranslationClassLhTranslation::getInstance()->getTranslation('chat/startchat','You do not have permission to chat! Please contact site owner.'); } if (count($Errors) == 0) { $chat->time = $chat->pnd_time = time(); $chat->status = erLhcoreClassModelChat::STATUS_PENDING_CHAT; $chat->setIP(); $chat->hash = erLhcoreClassChat::generateHash(); $chat->referrer = isset($_POST['URLRefer']) ? $_POST['URLRefer'] : ''; $chat->session_referrer = isset($_POST['r']) ? $_POST['r'] : ''; if (trim($chat->nick) == '') { $chat->nick = 'Visitor'; } erLhcoreClassModelChat::detectLocation($chat, (string)$Params['user_parameters_unordered']['vid']); $chat->priority = is_numeric($Params['user_parameters_unordered']['priority']) ? (int)$Params['user_parameters_unordered']['priority'] : $chat->department->priority; $chat->chat_initiator = erLhcoreClassModelChat::CHAT_INITIATOR_PROACTIVE; // Set invitation if any if ($userInstance->invitation_id > 0) { $chat->invitation_id = $userInstance->invitation_id; } $onlineAttrSystem = $userInstance->online_attr_system_array; $ignoreResponder = isset($onlineAttrSystem['lhc_ignore_autoresponder']) && $onlineAttrSystem['lhc_ignore_autoresponder'] == 1; if (isset($onlineAttrSystem['lhc_assign_to_me']) && $onlineAttrSystem['lhc_assign_to_me'] == 1 && $userInstance->operator_user !== false && $userInstance->operator_user_id > 0) { $chat->user_id = $userInstance->operator_user_id; $chat->tslasign = time(); } // Store chat erLhcoreClassChat::getSession()->save($chat); $conversionUser = erLhAbstractModelProactiveChatCampaignConversion::fetch($userInstance->conversion_id); if ($conversionUser instanceof erLhAbstractModelProactiveChatCampaignConversion) { $conversionUser->invitation_status = erLhAbstractModelProactiveChatCampaignConversion::INV_CHAT_STARTED; $conversionUser->chat_id = $chat->id; $conversionUser->department_id = $chat->dep_id; $conversionUser->con_time = time(); $conversionUser->saveThis(); } // Mark as user has read message from operator. $userInstance->message_seen = 1; $userInstance->message_seen_ts = time(); $userInstance->chat_id = $chat->id; $userInstance->conversion_id = 0; if ($chat->nick != 'Visitor') { $onlineAttr = $userInstance->online_attr_system_array; if (!isset($onlineAttr['username'])){ $onlineAttr['username'] = $chat->nick; $userInstance->online_attr_system = json_encode($onlineAttr); } } elseif ($chat->nick == 'Visitor'){ if ($userInstance->nick && $userInstance->has_nick) { $chat->nick = $userInstance->nick; } } $userInstance->saveThis(); $chat->online_user_id = $userInstance->id; if ( erLhcoreClassModelChatConfig::fetch('track_footprint')->current_value == 1) { erLhcoreClassModelChatOnlineUserFootprint::assignChatToPageviews($userInstance, erLhcoreClassModelChatConfig::fetch('footprint_background')->current_value == 1); } // Store Message from operator $msg = new erLhcoreClassModelmsg(); $msg->msg = trim($userInstance->operator_message); $msg->chat_id = $chat->id; $msg->name_support = $userInstance->operator_user !== false ? trim($userInstance->operator_user->name_support) : (!empty($userInstance->operator_user_proactive) ? $userInstance->operator_user_proactive : erTranslationClassLhTranslation::getInstance()->getTranslation('chat/startchat','Live Support')); $msg->user_id = $userInstance->operator_user_id > 0 ? $userInstance->operator_user_id : -2; $msg->time = time(); // Deduct 7 seconds so for user all looks more natural erLhcoreClassChat::getSession()->save($msg); // Chat was based on key up, there is no message object $messageInitial = false; // Do not store anything, like user just started normal chat if ($inputData->key_up_started == false) { // Store User Message $msg = new erLhcoreClassModelmsg(); $msg->msg = trim($inputData->question); $msg->chat_id = $chat->id; $msg->user_id = 0; $msg->time = time(); erLhcoreClassChat::getSession()->save($msg); $chat->unanswered_chat = 1; $messageInitial = $msg; if ($ignoreResponder == false && $userInstance->invitation !== false) { $responder = $userInstance->invitation->autoresponder; if ($responder !== false && $responder instanceof erLhAbstractModelAutoResponder && $responder->disabled == 0) { $responder->translateByChat($chat->chat_locale); $beforeAutoResponderErrors = array(); erLhcoreClassChatEventDispatcher::getInstance()->dispatch('chat.before_auto_responder_triggered', array('chat' => & $chat, 'errors' => & $beforeAutoResponderErrors)); if (empty($beforeAutoResponderErrors)) { $responderChat = new erLhAbstractModelAutoResponderChat(); $responderChat->auto_responder_id = $responder->id; $responderChat->chat_id = $chat->id; $responderChat->wait_timeout_send = 1 - $responder->repeat_number; $responderChat->saveThis(); $chat->auto_responder_id = $responderChat->id; if ($responder->wait_message != '') { $msg = new erLhcoreClassModelmsg(); $msg->msg = trim($responder->wait_message); $msg->chat_id = $chat->id; $msg->name_support = $responder->operator != '' ? $responder->operator : erTranslationClassLhTranslation::getInstance()->getTranslation('chat/startchat','Live Support'); $msg->user_id = -2; $msg->time = time() + 1; erLhcoreClassChat::getSession()->save($msg); if ($chat->last_msg_id < $msg->id) { $chat->last_msg_id = $msg->id; } } erLhcoreClassChatEventDispatcher::getInstance()->dispatch('chat.auto_responder_triggered', array('chat' => & $chat)); $chat->saveThis(); } else { $msg = new erLhcoreClassModelmsg(); $msg->msg = erTranslationClassLhTranslation::getInstance()->getTranslation('chat/adminchat','Auto responder got error').': '.implode('; ', $beforeAutoResponderErrors); $msg->chat_id = $chat->id; $msg->user_id = -1; $msg->time = time(); if ($chat->last_msg_id < $msg->id) { $chat->last_msg_id = $msg->id; } erLhcoreClassChat::getSession()->save($msg); } } } elseif ($ignoreResponder == false) { // Default auto responder $responder = erLhAbstractModelAutoResponder::processAutoResponder($chat); if ($responder instanceof erLhAbstractModelAutoResponder) { $beforeAutoResponderErrors = array(); erLhcoreClassChatEventDispatcher::getInstance()->dispatch('chat.before_auto_responder_triggered', array('chat' => & $chat, 'errors' => & $beforeAutoResponderErrors)); if (empty($beforeAutoResponderErrors)) { $responderChat = new erLhAbstractModelAutoResponderChat(); $responderChat->auto_responder_id = $responder->id; $responderChat->chat_id = $chat->id; $responderChat->wait_timeout_send = 1 - $responder->repeat_number; $responderChat->saveThis(); $chat->auto_responder_id = $responderChat->id; if ($responder->wait_message != '') { $msg = new erLhcoreClassModelmsg(); $msg->msg = trim($responder->wait_message); $msg->chat_id = $chat->id; $msg->name_support = $responder->operator != '' ? $responder->operator : erTranslationClassLhTranslation::getInstance()->getTranslation('chat/startchat','Live Support'); $msg->user_id = -2; $msg->time = time() + 1; erLhcoreClassChat::getSession()->save($msg); if ($chat->last_msg_id < $msg->id) { $chat->last_msg_id = $msg->id; } } erLhcoreClassChatEventDispatcher::getInstance()->dispatch('chat.auto_responder_triggered', array('chat' => & $chat)); $chat->saveThis(); } else { $msg = new erLhcoreClassModelmsg(); $msg->msg = erTranslationClassLhTranslation::getInstance()->getTranslation('chat/adminchat','Auto responder got error').': '.implode('; ', $beforeAutoResponderErrors); $msg->chat_id = $chat->id; $msg->user_id = -1; $msg->time = time(); if ($chat->last_msg_id < $msg->id) { $chat->last_msg_id = $msg->id; } erLhcoreClassChat::getSession()->save($msg); } } } } else { $chat->status_sub = erLhcoreClassModelChat::STATUS_SUB_START_ON_KEY_UP; } // Set chat attributes for transfer workflow logic if ($chat->department !== false && $chat->department->department_transfer_id > 0) { $chat->transfer_if_na = 1; $chat->transfer_timeout_ts = time(); $chat->transfer_timeout_ac = $chat->department->transfer_timeout; } // Detect device $detect = new Mobile_Detect; $chat->uagent = mb_substr((string)$detect->getUserAgent(), 0, 250); $chat->device_type = ($detect->isMobile() ? ($detect->isTablet() ? 2 : 1) : 0); $chat->last_msg_id = $msg->id; $chat->last_user_msg_time = time(); $chat->saveThis(); if ($chat->user_id > 0) { erLhcoreClassUserDep::updateLastAcceptedByUser($chat->user_id, time()); // Update fresh user statistic erLhcoreClassChat::updateActiveChats($chat->user_id); } erLhcoreClassChatEventDispatcher::getInstance()->dispatch('chat.chat_started',array('chat' => & $chat, 'msg' => $messageInitial)); erLhcoreClassChat::updateDepartmentStats($chat->department); if ((isset($_GET['ajaxmode']) && $_GET['ajaxmode'] == true) \|\| (isset($_POST['ajaxmode']) && $_POST['ajaxmode'] == true)) { header ( 'content-type: application/json; charset=utf-8' ); echo json_encode(array('location' => erLhcoreClassDesign::baseurl('chat/chatwidgetchat') . '/' . $chat->id . '/' . $chat->hash . $modeAppendTheme . '/(cstarted)/chat_started_by_invitation_cb')); exit; } else { $Result = erLhcoreClassModule::reRun(erLhcoreClassDesign::baseurlRerun('chat/chatwidgetchat') . '/' . $chat->id . '/' . $chat->hash . $modeAppendTheme . '/(cstarted)/chat_started_by_invitation_cb'); return true; } } else { $tpl->set('errors',$Errors); } } elseif ($userInstance->conversion_id > 0) { $conversionUser = erLhAbstractModelProactiveChatCampaignConversion::fetch($userInstance->conversion_id); if ($conversionUser instanceof erLhAbstractModelProactiveChatCampaignConversion && $conversionUser->invitation_status != erLhAbstractModelProactiveChatCampaignConversion::INV_SHOWN) { $conversionUser->invitation_status = erLhAbstractModelProactiveChatCampaignConversion::INV_SHOWN; $conversionUser->con_time = time(); $conversionUser->saveThis(); } } $tpl->set('start_data_fields',$startDataFields); // User this only if not post if (!ezcInputForm::hasPostData()) { $definition = array( 'name' => new ezcInputFormDefinitionElement( ezcInputFormDefinitionElement::OPTIONAL, 'unsafe_raw', null, FILTER_REQUIRE_ARRAY ), 'jsvar' => new ezcInputFormDefinitionElement( ezcInputFormDefinitionElement::OPTIONAL, 'unsafe_raw', null, FILTER_REQUIRE_ARRAY ), 'value' => new ezcInputFormDefinitionElement( ezcInputFormDefinitionElement::OPTIONAL, 'unsafe_raw', null, FILTER_REQUIRE_ARRAY ), 'type' => new ezcInputFormDefinitionElement( ezcInputFormDefinitionElement::OPTIONAL, 'string', null, FILTER_REQUIRE_ARRAY ), 'size' => new ezcInputFormDefinitionElement( ezcInputFormDefinitionElement::OPTIONAL, 'string', null, FILTER_REQUIRE_ARRAY ), 'req' => new ezcInputFormDefinitionElement( ezcInputFormDefinitionElement::OPTIONAL, 'string', null, FILTER_REQUIRE_ARRAY ), 'sh' => new ezcInputFormDefinitionElement( ezcInputFormDefinitionElement::OPTIONAL, 'string', null, FILTER_REQUIRE_ARRAY ), 'hattr' => new ezcInputFormDefinitionElement( ezcInputFormDefinitionElement::OPTIONAL, 'string', null, FILTER_REQUIRE_ARRAY ), 'value_items_admin' => new ezcInputFormDefinitionElement( ezcInputFormDefinitionElement::OPTIONAL, 'unsafe_raw', null, FILTER_REQUIRE_ARRAY ), 'via_hidden' => new ezcInputFormDefinitionElement( ezcInputFormDefinitionElement::OPTIONAL, 'unsafe_raw', null, FILTER_REQUIRE_ARRAY ), 'encattr' => new ezcInputFormDefinitionElement( ezcInputFormDefinitionElement::OPTIONAL, 'unsafe_raw', null, FILTER_REQUIRE_ARRAY ), 'via_encrypted' => new ezcInputFormDefinitionElement( ezcInputFormDefinitionElement::OPTIONAL, 'unsafe_raw', null, FILTER_REQUIRE_ARRAY ) ); $form = new ezcInputForm( INPUT_GET, $definition ); if ( $form->hasValidData( 'name' ) && !empty($form->name)) { $inputData->name_items = $form->name; } if ( $form->hasValidData( 'sh' ) && !empty($form->sh)) { $inputData->value_show = $form->sh; } if ( $form->hasValidData( 'req' ) && !empty($form->req)) { $inputData->values_req = $form->req; } if ( $form->hasValidData( 'value' ) && !empty($form->value)) { $inputData->value_items = $form->value; } if ( $form->hasValidData( 'jsvar' ) && !empty($form->jsvar)) { $inputData->jsvar = $form->jsvar; } if ( $form->hasValidData( 'hattr' ) && !empty($form->hattr)) { $inputData->hattr = $form->hattr; } if ( $form->hasValidData( 'type' ) && !empty($form->type)) { $inputData->value_types = $form->type; } if ( $form->hasValidData( 'size' ) && !empty($form->size)) { $inputData->value_sizes = $form->size; } if ( $form->hasValidData( 'encattr' ) && !empty($form->encattr)) { $inputData->encattr = $form->encattr; } if ( $form->hasValidData( 'via_encrypted' ) && !empty($form->via_encrypted)) { $inputData->via_encrypted = $form->via_encrypted; } // Fill back office values ir prefilled if ($form->hasValidData( 'value_items_admin' )) { $inputData->value_items_admin = $form->value_items_admin; } if ($form->hasValidData( 'via_hidden' )) { $inputData->via_hidden = $form->via_hidden; } } $tpl->set('input_data',$inputData); $tpl->set('fullheight',$fullHeight); if (isset($_GET['URLReferer'])) { $tpl->set('referer',$_GET['URLReferer']); } if (isset($_POST['URLRefer'])) { $tpl->set('referer',$_POST['URLRefer']); } if (isset($_GET['r'])) { $tpl->set('referer_site',$_GET['r']); } if (isset($_POST['r'])) { $tpl->set('referer_site',$_POST['r']); } // Auto start chat $autoStartResult = erLhcoreClassChatValidator::validateAutoStart(array( 'params' => $Params, 'inputData' => $inputData, 'chat' => $chat, 'startDataFields' => $startDataFields, 'modeAppendTheme' => $modeAppendTheme, 'invitation_mode' => true, 'userInstance' => $userInstance )); if ($autoStartResult !== false) { $Result = $autoStartResult; return; } erLhcoreClassChatEventDispatcher::getInstance()->dispatch('chat.readoperatormessage',array('tpl' => $tpl, 'params' => & $Params)); $Result['content'] = $tpl->fetch(); $Result['fullheight'] = $fullHeight; $Result['pagelayout'] = 'widget'; $Result['dynamic_height'] = true; $Result['dynamic_height_message'] = 'lhc_sizing_chat'; $Result['pagelayout_css_append'] = 'widget-chat';

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