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<?php include 'lhrestapi.php'; $settings = include 'settings.ini.php'; /** * General workflow * 1. Execute "chatcheckoperatormessage" request * 2. User should start chat with "startchat" also you can provide $vid so chat will be mapped to online visitor * 2.1 If chat should be started on proactive message just use "proactive" => true as argument for starchat function. See example. * 3. Then you should start executing two request * 3.1 "checkchatstatus" and wait untill chat becames activated and update assigned operator text. See examples below * 3.2 "fetchchatmessages" just fetch chat messages every few seconds * 4. Then chat is over execute "closechatasvisitor" request * 5. You can also update chat attributes "updatechatattributes" separately * / $LHCRestAPI = new LHCRestAPI($settings['host'], $settings['user'], $settings['key']); $id = '6702'; $hash = '4f52728f48b0c192d22f8fe7b7c4be4bab9ae430'; $vid = '8bcyn2z5nguhpc5orks4'; $addMessage = false; // Just initialise variable $urlAppend = ''; // Check's for messages from operator or just log new page view ir $vid is not set / if ($vid === false) { $response = $LHCRestAPI->execute('chatcheckoperatormessage', array( 'ip' => '88.118.220.88', 'dt' => 'APPLICATIN_NAME - Some Application Specific Window', 'l' => '//google.com', 'ua' => '', // User Agent 'onattr' => json_encode(array('chat_id' => 'chat id here')) // Store additional chat attributes ), array( 'vid' => '', // It's new visitor it still has not vid assigned 'count_page' => 1, // Log it as real page view, not just message check from operator 'tz' => 0, // Time Zone Offset in seconds from GMT //'priority' => 0, // Chat priority //'operator' => 0, // Operator ID //'theme' => 0, // Theme //'survey' => 0, // Survey (optional) //'department' => 5, // Department (optional) 'uactiv' => 1 // Is user considered active or not ), 'POST'); print_r($response); // If there is no error set $vid if ($response->error == false && isset($response->result->vid)) { $vid = $response->result->vid; } } / ; // Make sure there is no errors, so we can use vid from response if ($vid !== false) { /* * If you want just check is there any pending messages from operator you can execute this request * The only different count_page is equal 0 */ $response = $LHCRestAPI->execute('chatcheckoperatormessage', array( 'ip' => '88.118.220.88', 'dt' => 'APPLICATIN_NAME - Some Application Specific Window', 'ua' => '', // User Agent 'onattr' => json_encode(array('chat_id' => 'new chat data')) // Store additional chat attributes ), array( 'vid' => $vid, // Use VID from previous request 'count_page' => 0, // Do not count as page view, just message check from operator 'tz' => 0, 'priority' => 0, 'operator' => 0, 'theme' => 0, 'survey' => 0, 'department' => 5, 'uactiv' => 1 ), 'POST'); exit; // Count another page view $response = $LHCRestAPI->execute('chatcheckoperatormessage', array( 'ip' => '88.118.220.88', 'dt' => 'APPLICATIN_NAME - Some Application Specific Window', 'l' => '#', 'ua' => '', // User Agent ), array( 'vid' => $vid, 'count_page' => 1, 'tz' => 0, 'priority' => 0, 'operator' => 0, 'survey' => 0, 'uactiv' => 1 ), 'POST',true,''); if ($response->error == false && $response->result->action == 'read_message') { $urlAppend = $response->result->args->url_append; $message = $response->result->args->message; // Start chat based on proactive invitation $response = $LHCRestAPI->execute('startchat', array( 'Email' => 'remdex@gmail.com', // E-mail of visitor 'DepartamentID' => '5', // Department 'Username' => 'Visitor name', // From what page chat has started 'Question' => 'my Question', // Initial message from user 'AcceptTOS' => true, // Accept TOS 'Phone' => '', // visitor phone if any 'URLRefer' => '', // From what page chat has started, it can be page or just some application window name 'operator' => '', // To what operator assign chat automatically 'ip' => '88.118.220.88', // IP of original user 'data' => json_encode(array('chat_id' => array('val' => 'chat_id attribute'))), // Store additional chat information 'proactive' => true // Start chat based on proactive data ), array( 'vid' => $vid // You can pass visitor id so chat will be associated with this visitor ), 'POST', true, $urlAppend); exit; // @todo add message read from operator } elseif ($response->error == false && $response->result->action == 'continue') { // Just repeat request } echo "Second page view\n"; } else { echo "Some error\n"; } // Perhaps manually set hash and id if ($hash === false && $id === false) { // Start chat $response = $LHCRestAPI->execute('startchat', array( 'Email' => 'remdex@gmail.com', // E-mail of visitor 'DepartamentID' => '5', // Department 'Username' => 'Visitor name', // From what page chat has started 'Question' => 'my Question', // Initial message from user 'AcceptTOS' => true, // Accept TOS 'Phone' => '', // visitor phone if any 'URLRefer' => '', // From what page chat has started, it can be page or just some application window name 'operator' => '', // To what operator assign chat automatically 'ip' => '88.118.220.88', // IP of original user 'data' => json_encode(array('chat_id' => array('val' => 'chat_id attribute'))) // Store additional chat information ), array( 'vid' => $vid // You can pass visitor id so chat will be associated with this visitor ), 'POST', true, $urlAppend); if ($response->error == false) { $hash = $response->result->chat->hash; $id = $response->result->chat->id; } } // Fetch chat data $response = $LHCRestAPI->execute('fetchchat', array( 'chat_id' => $id, 'hash' => $hash )); if ($response->error == false) { $status = array( 0 => 'STATUS_PENDING_CHAT', 1 => 'STATUS_ACTIVE_CHAT', 2 => 'STATUS_CLOSED_CHAT', 3 => 'STATUS_CHATBOX_CHAT', 4 => 'STATUS_OPERATORS_CHAT', ); // Means chat is accepted if ($response->chat->status == 1) { echo "Assigned operator - ",$response->chat->plain_user_name,"\n"; } // This request can be executed every 3-5 seconds it checks is there any new messages $response = $LHCRestAPI->execute('fetchchatmessages', array( 'chat_id' => $id, 'last_message_id' => 0, // Optional, return messages from this <optional> 'ignore_system_messages' => true, 'workflow' => true )); // Check chat status $responseCheckStatus = $LHCRestAPI->execute('checkchatstatus', array( 'chat_id' => $id, 'hash' => $hash )); if ($responseCheckStatus->error == false) { if ($responseCheckStatus->result->activated == false) { $statusChat = $responseCheckStatus->result->status; // Repeat sam request again because chat is still not activated } else { $statusChat = $responseCheckStatus->result->status; // Assigned operator name $nameSupport = $responseCheckStatus->result->name_support; if ($responseCheckStatus->result->closed == true) { // Hide widget or do something you want } } } // Add message as a user if ($addMessage == true) { // Now add message to chat $response = $LHCRestAPI->execute('addmsguser', array( 'chat_id' => $id, 'hash' => $hash, 'msg' => 'User message here' ), array(), 'POST'); } // Close chat as visitor, let say visitor closes remote application etc // Operator will see a message, $response = $LHCRestAPI->execute('closechatasvisitor', array( 'chat_id' => $id, 'hash' => $hash, // eclose => true if user explicitly closed application )); // Update chat attributes // We update chat attributes $response = $LHCRestAPI->execute('updatechatattributes', array( 'chat_id' => $id, 'hash' => $hash, 'data' => json_encode(array('chat_id' => array('val' => 'chat_id attribute'))) ), array(), 'POST' ); }

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