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<?php class erLhcoreClassChatMail { public static function setupSMTP(PHPMailer & $phpMailer) { // Allow extension override mail settings $response = erLhcoreClassChatEventDispatcher::getInstance()->dispatch('chatmail.setup_smtp', array( 'phpmailer' => & $phpMailer )); if ($response !== false && isset($response['status']) && $response['status'] == erLhcoreClassChatEventDispatcher::STOP_WORKFLOW) { return; } $smtpData = erLhcoreClassModelChatConfig::fetch('smtp_data'); $data = (array)$smtpData->data; if ( isset($data['sender']) && $data['sender'] != '' ) { $phpMailer->Sender = $data['sender']; } if ($phpMailer->From == 'root@localhost' \|\| $phpMailer->From == '') { $phpMailer->From = $data['default_from']; } if ($phpMailer->FromName == 'Root User' \|\| $phpMailer->FromName == '') { $phpMailer->FromName = $data['default_from_name']; } if ( isset($data['use_smtp']) && $data['use_smtp'] == 1 ) { $phpMailer->IsSMTP(); $phpMailer->Host = $data['host']; $phpMailer->Port = $data['port']; $SMTPOptions = array( 'ssl' => array( 'verify_peer' => false, 'verify_peer_name' => false, 'allow_self_signed' => true ) ); if (isset($data['bindip']) && trim($data['bindip']) != '') { $IPs = explode(",",$data['bindip']); $SMTPOptions['socket']['bindto'] = trim($IPs[array_rand($IPs)]) . ':0'; } // To work with various SMTP servers $phpMailer->SMTPOptions = $SMTPOptions; if ($data['username'] != '' && $data['password'] != '') { $phpMailer->Username = $data['username']; $phpMailer->Password = $data['password']; $phpMailer->SMTPAuth = true; $phpMailer->From = isset($data['default_from']) ? $data['default_from'] : $data['username']; } } } public static function sendTestMail($userData) { $mail = new PHPMailer(true); $mail->CharSet = "UTF-8"; $mail->Subject = 'LHC Test mail'; $mail->AddReplyTo($userData->email,(string)$userData); $mail->Body = 'This is test mail. If you received this mail. That means that your mail settings is correct.'; $mail->AddAddress( $userData->email ); self::setupSMTP($mail); // Set a 10-second timeout $mail->Timeout = 10; // Enable verbose debug output and capture debug messages $mail->SMTPDebug = 2; $debugOutput = ''; $mail->Debugoutput = function($str, $level) use (&$debugOutput) { $debugOutput .= htmlentities( preg_replace('/[\r\n]+/', '', $str), ENT_QUOTES, 'UTF-8' ). "<br>\n"; }; try { $result = $mail->Send(); return ['error' => false, 'output' => $result, 'debug' => $debugOutput]; } catch (Exception $e) { return ['error' => $e, 'debug' => $debugOutput]; } } // Prepare template variables public static function prepareSendMail(erLhAbstractModelEmailTemplate & $sendMail, $chat) { $currentUser = erLhcoreClassUser::instance(); if ($currentUser->isLogged() == true){ $userData = $currentUser->getUserData(); $sendMail->subject = str_replace(array('{name_surname}','{department}'),array($userData->name.' '.$userData->surname, (string)$chat->department), $sendMail->subject); $sendMail->from_name = str_replace(array('{name_surname}','{department}'),array($userData->name.' '.$userData->surname, (string)$chat->department), $sendMail->from_name); if (empty($sendMail->from_email)) { $sendMail->from_email = $userData->email; } if (empty($sendMail->reply_to)) { $sendMail->reply_to = $userData->email; } } } // Validate send mail public static function validateSendMail(erLhAbstractModelEmailTemplate & $sendMail, & $chat, $params = array()) { $Errors = array(); $validationFields = array(); $validationFields['Message'] = new ezcInputFormDefinitionElement(ezcInputFormDefinitionElement::OPTIONAL, 'unsafe_raw'); $validationFields['Subject'] = new ezcInputFormDefinitionElement(ezcInputFormDefinitionElement::OPTIONAL, 'unsafe_raw'); $validationFields['FromName'] = new ezcInputFormDefinitionElement(ezcInputFormDefinitionElement::OPTIONAL, 'unsafe_raw'); $validationFields['FromEmail'] = new ezcInputFormDefinitionElement(ezcInputFormDefinitionElement::OPTIONAL, 'validate_email'); $validationFields['ReplyEmail'] = new ezcInputFormDefinitionElement(ezcInputFormDefinitionElement::OPTIONAL, 'validate_email'); $validationFields['RecipientEmail'] = new ezcInputFormDefinitionElement(ezcInputFormDefinitionElement::OPTIONAL, 'validate_email'); $form = new ezcInputForm( INPUT_POST, $validationFields ); $Errors = array(); if (isset($params['archive_mode']) && $params['archive_mode'] == true){ $messages = array_reverse(erLhcoreClassChat::getList(array('limit' => false, 'sort' => 'id DESC','customfilter' => array('user_id != -1'), 'filter' => array('chat_id' => $chat->id)),'erLhcoreClassModelChatArchiveMsg',erLhcoreClassModelChatArchiveRange::$archiveMsgTable)); } else { $messages = array_reverse(erLhcoreClassModelmsg::getList(array('limit' => false,'sort' => 'id DESC','customfilter' => array('user_id != -1'), 'filter' => array('chat_id' => $chat->id)))); } // Fetch chat messages $tpl = new erLhcoreClassTemplate( 'lhchat/messagelist/plain.tpl.php'); $tpl->set('chat', $chat); $tpl->set('messages', $messages); $surveyContent = self::getSurveyContent($chat); $cfgSite = erConfigClassLhConfig::getInstance(); $secretHash = $cfgSite->getSetting( 'site', 'secrethash' ); $url = erLhcoreClassSystem::getHost() . erLhcoreClassDesign::baseurldirect('chat/readchatmail') . '/' . $chat->id . '/' . sha1($secretHash . $chat->hash . $chat->id); $sendMail->content = str_replace(array('{user_chat_nick}','{messages_content}','{chat_id}','{survey}','{operator_name}','{chat_link}'), array($chat->nick, $tpl->fetch(), $chat->id, $surveyContent, $chat->plain_user_name, $url), $sendMail->content); if ($form->hasValidData( 'Message' ) ) { $sendMail->content = str_replace('{additional_message}', $form->Message, $sendMail->content); } $sendMail->content = str_replace(array('{chat_link}'), array($url), $sendMail->content); $sendMail->content = erLhcoreClassBBCode::parseForMail($sendMail->content); if ( $form->hasValidData( 'FromEmail' ) ) { $sendMail->from_email = $form->FromEmail; } if ( $form->hasValidData( 'ReplyEmail' ) ) { $sendMail->reply_to = $form->ReplyEmail; } if ( $form->hasValidData( 'FromName' ) ) { $sendMail->from_name = $form->FromName; } if ( $form->hasValidData( 'Subject' ) ) { $sendMail->subject = $form->Subject; } if ( $form->hasValidData( 'RecipientEmail' ) ) { $sendMail->recipient = $form->RecipientEmail; } else { $Errors[] = erTranslationClassLhTranslation::getInstance()->getTranslation('chat/sendmail','Please enter recipient e-mail!'); } if (empty($sendMail->from_email)) { $Errors[] = erTranslationClassLhTranslation::getInstance()->getTranslation('chat/sendmail','From e-mail is missing!'); } if (empty($sendMail->reply_to)) { $Errors[] = erTranslationClassLhTranslation::getInstance()->getTranslation('chat/sendmail','Reply e-mail is missing!'); } if (empty($sendMail->subject)) { $Errors[] = erTranslationClassLhTranslation::getInstance()->getTranslation('chat/sendmail','Subject is missing!'); } return $Errors; } // Send mail public static function sendMail(erLhAbstractModelEmailTemplate & $sendMail, & $chat) { $mail = new PHPMailer(); $mail->CharSet = "UTF-8"; if ($sendMail->from_email != '') { $mail->Sender = $mail->From = $sendMail->from_email; } $mail->FromName = $sendMail->from_name; $mail->Subject = str_replace(array('{chat_id}'), array($chat->id), $sendMail->subject); if ($sendMail->reply_to != '') { $mail->AddReplyTo($sendMail->reply_to,$sendMail->from_name); } $mail->Body = $sendMail->content; $mail->AddAddress( $sendMail->recipient ); self::setupSMTP($mail); if ($sendMail->bcc_recipients != '') { $recipientsBCC = explode(',',$sendMail->bcc_recipients); foreach ($recipientsBCC as $recipientBCC) { $mail->AddBCC(trim($recipientBCC)); } } if (!$mail->Send()) { erLhcoreClassLog::write( $mail->ErrorInfo, ezcLog::SUCCESS_AUDIT, array( 'source' => 'lhc', 'category' => 'web_exception', 'line' => __LINE__, 'file' => __FILE__, 'object_id' => $chat->id ) ); } $mail->ClearAddresses(); } public static function sendMailFAQ($faq) { $sendMail = erLhAbstractModelEmailTemplate::fetch(6); $sendMail->translate(); $mail = new PHPMailer(); $mail->CharSet = "UTF-8"; $mail->FromName = $sendMail->from_name; if ($sendMail->from_email != '') { $mail->From = $mail->Sender = $sendMail->from_email; } if ($faq->email != ''){ $mail->AddReplyTo($faq->email); } $mail->Subject = $sendMail->subject; $mail->Body = str_replace(array('{email}','{question}','{url_request}','{url_question}'), array($faq->email,$faq->question,erLhcoreClassSystem::getHost() . erLhcoreClassDesign::baseurl('user/login').'/(r)/'.rawurlencode(base64_encode('faq/view/'.$faq->id)),$faq->url), $sendMail->content); if ($sendMail->recipient != '') { // Perhaps template has default recipient $emailRecipient = explode(',',$sendMail->recipient); } else { // Lets find first user and send them an e-mail $list = erLhcoreClassModelUser::getUserList(array('limit' => 1,'sort' => 'id ASC')); $user = array_pop($list); $emailRecipient = array($user->email); } foreach ($emailRecipient as $receiver) { $mail->AddAddress( $receiver ); } self::setupSMTP($mail); if (!$mail->Send()) { erLhcoreClassLog::write( $mail->ErrorInfo, ezcLog::SUCCESS_AUDIT, array( 'source' => 'lhc', 'category' => 'web_exception', 'line' => __LINE__, 'file' => __FILE__, 'object_id' => 0 ) ); } } public static function sendMailRequestPermission(erLhcoreClassModelUser $recipient, erLhcoreClassModelUser $sender, $requestedPermissions) { $sendMail = erLhAbstractModelEmailTemplate::fetch(10); $sendMail->translate(); $mail = new PHPMailer(); $mail->CharSet = "UTF-8"; if ($sendMail->from_email != '') { $mail->From = $mail->Sender = $sendMail->from_email; } $mail->Subject = str_replace(array('{user}'),array((string)$sender),$sendMail->subject); $mail->AddReplyTo($sender->email,(string)$sender); $mail->Body = str_replace(array('{permissions}','{user}'), array($requestedPermissions,(string)$sender), $sendMail->content); $mail->AddAddress( $recipient->email ); self::setupSMTP($mail); if (!$mail->Send()) { erLhcoreClassLog::write( $mail->ErrorInfo, ezcLog::SUCCESS_AUDIT, array( 'source' => 'lhc', 'category' => 'web_exception', 'line' => __LINE__, 'file' => __FILE__, 'object_id' => 0 ) ); } $mail->ClearAddresses(); } public static function sendMailRequest($inputData, erLhcoreClassModelChat $chat, $params = array()) { $sendMail = erLhAbstractModelEmailTemplate::fetch(2); $sendMail->translate(); $mail = new PHPMailer(); $mail->CharSet = "UTF-8"; if ($sendMail->from_email != '') { $mail->From = $mail->Sender = $sendMail->from_email; } $mail->FromName = $sendMail->from_name; $mail->Subject = str_replace(array('{name}','{department}','{country}','{city}','{chat_id}'),array($chat->nick,(string)$chat->department,$chat->country_name,$chat->city,$chat->id),$sendMail->subject); $mail->AddReplyTo($chat->email,$chat->nick); $prefillchat = '-'; if (isset($params['chatprefill']) && $params['chatprefill'] instanceof erLhcoreClassModelChat){ $prefillchat = erLhcoreClassSystem::getHost() . erLhcoreClassDesign::baseurl('user/login').'/(r)/'.rawurlencode(base64_encode('chat/single/'.$params['chatprefill']->id)); } // Format user friendly additional data if ($chat->additional_data != '') { $paramsAdditional = json_decode($chat->additional_data,true); $elementsAdditional = array(); if (is_array($paramsAdditional) && !empty($paramsAdditional)) { foreach ($paramsAdditional as $param) { $elementsAdditional[] = $param['key'].' - '.$param['value']; } $additional_data = implode("\n", $elementsAdditional); } else { $additional_data = $chat->additional_data; } } else { $additional_data = ''; } $mail->Body = str_replace(array('{phone}','{name}','{email}','{message}','{additional_data}','{url_request}','{ip}','{department}','{country}','{city}','{prefillchat}'), array($chat->phone,$chat->nick,$chat->email,(isset($inputData->question) ? $inputData->question : ''),$additional_data,(isset($_POST['URLRefer']) ? $_POST['URLRefer'] : ''),erLhcoreClassIPDetect::getIP(),(string)$chat->department,$chat->country_name,$chat->city,$prefillchat), $sendMail->content); // Translate fancy parameters $params['chat'] = $chat; $params['input_data'] = $inputData; $params['question'] = (isset($inputData->question) ? $inputData->question : ''); $mail->Body = erLhcoreClassGenericBotWorkflow::translateMessage($mail->Body, array('chat' => $chat, 'args' => $params)); /* * Attatch file * / if ($inputData->has_file == true) { $mail->AddAttachment($inputData->file_location,'file.'.$inputData->file_extension); } $emailRecipient = array(); if ($sendMail->recipient != '' && $sendMail->only_recipient == 1) { $emailRecipient = explode(',',$sendMail->recipient); } elseif ($chat->department !== false && $chat->department->email != '') { // Perhaps department has assigned email $emailRecipient = explode(',',$chat->department->email); } elseif ($sendMail->recipient != '') { // Perhaps template has default recipient $emailRecipient = explode(',',$sendMail->recipient); } else { // Lets find first user and send them an e-mail $list = erLhcoreClassModelUser::getUserList(array('limit' => 1,'sort' => 'id ASC')); $user = array_pop($list); $emailRecipient = array($user->email); } foreach ($emailRecipient as $receiver) { $mail->AddAddress( $receiver ); } if (is_object($chat->department) && isset($chat->department->bot_configuration_array['mailbox_id']) && $chat->department->bot_configuration_array['mailbox_id'] > 0 && ($mailbox = erLhcoreClassModelMailconvMailbox::fetch($chat->department->bot_configuration_array['mailbox_id'])) && $mailbox->active == 1 ) { erLhcoreClassMailconvValidator::setSendParameters($mailbox, $mail); } else { self::setupSMTP($mail); } if ($sendMail->bcc_recipients != '') { $recipientsBCC = explode(',',$sendMail->bcc_recipients); foreach ($recipientsBCC as $recipientBCC) { $mail->AddBCC(trim($recipientBCC)); } } if ($sendMail->user_mail_as_sender == 1 && $chat->email != '') { $mail->From = $chat->email; $mail->FromName = $chat->nick; } if (!$mail->Send()) { erLhcoreClassLog::write( $mail->ErrorInfo, ezcLog::SUCCESS_AUDIT, array( 'source' => 'lhc', 'category' => 'web_exception', 'line' => __LINE__, 'file' => __FILE__, 'object_id' => $chat->id ) ); throw new Exception($mail->ErrorInfo); } $mail->ClearAddresses(); } public static function sendMailUnacceptedChat(erLhcoreClassModelChat $chat, $templateID = 4) { $sendMail = erLhAbstractModelEmailTemplate::fetch($templateID); $sendMail->translate(); $mail = new PHPMailer(); $mail->CharSet = "UTF-8"; if ($sendMail->from_email != '') { $mail->Sender = $mail->From = $sendMail->from_email; } $mail->FromName = $sendMail->from_name; if ($sendMail->reply_to != '') { $mail->AddReplyTo($sendMail->reply_to,$sendMail->from_name); } elseif ($chat->email != '') { $mail->AddReplyTo($chat->email,$chat->nick); } $mail->Subject = str_replace(array('{chat_id}','{department}'), array($chat->id,(string)$chat->department), $sendMail->subject); $messages = array_reverse(erLhcoreClassModelmsg::getList(array('limit' => false,'sort' => 'id DESC','filter' => array('chat_id' => $chat->id)))); $messagesContent = ''; foreach ($messages as $msg ) { if ($msg->user_id == -1) { $messagesContent .= date(erLhcoreClassModule::$dateDateHourFormat,$msg->time).' '. erTranslationClassLhTranslation::getInstance()->getTranslation('chat/syncadmin','System assistant').': '.htmlspecialchars($msg->msg)."\n"; } else { $messagesContent .= date(erLhcoreClassModule::$dateDateHourFormat,$msg->time).' '. ($msg->user_id == 0 ? htmlspecialchars($chat->nick) : htmlspecialchars($msg->name_support)).': '.htmlspecialchars($msg->msg)."\n"; } } $emailRecipient = array(); if ($chat->department !== false && $chat->department->email != '') { // Perhaps department has assigned email $emailRecipient = explode(',',$chat->department->email); } elseif ($sendMail->recipient != '') { // Perhaps template has default recipient $emailRecipient = explode(',',$sendMail->recipient); } else { // Lets find first user and send them an e-mail $list = erLhcoreClassModelUser::getUserList(array('limit' => 1,'sort' => 'id ASC')); $user = array_pop($list); $emailRecipient = array($user->email); } self::setupSMTP($mail); $cfgSite = erConfigClassLhConfig::getInstance(); $secretHash = $cfgSite->getSetting( 'site', 'secrethash' ); // Format user friendly additional data if ($chat->additional_data != '') { $paramsAdditional = json_decode($chat->additional_data,true); $elementsAdditional = array(); if (is_array($paramsAdditional) && !empty($paramsAdditional)) { foreach ($paramsAdditional as $param) { $elementsAdditional[] = $param['key'].' - '.$param['value']; } $additional_data = implode("\n", $elementsAdditional); } else { $additional_data = $chat->additional_data; } } else { $additional_data = ''; } $surveyContent = self::getSurveyContent($chat); foreach ($emailRecipient as $receiver) { $veryfyEmail = sha1(sha1($receiver.$secretHash).$secretHash); $mail->Body = str_replace(array('{survey}','{chat_duration}','{waited}','{created}','{user_left}','{user_name}','{chat_id}','{phone}','{name}','{email}','{message}','{additional_data}','{url_request}','{ip}','{department}','{url_accept}','{country}','{city}'), array($surveyContent, ($chat->chat_duration > 0 ? $chat->chat_duration_front : '-'), ($chat->wait_time > 0 ? $chat->wait_time_front : '-'), $chat->time_created_front, ($chat->user_closed_ts > 0 && $chat->user_status == 1 ? $chat->user_closed_ts_front : '-'),$chat->user_name,$chat->id,$chat->phone,$chat->nick,$chat->email,$messagesContent,$additional_data,$chat->referrer,erLhcoreClassIPDetect::getIP(),(string)$chat->department, erLhcoreClassSystem::getHost() . erLhcoreClassDesign::baseurl('chat/accept').'/'.erLhcoreClassModelChatAccept::generateAcceptLink($chat).'/'.$veryfyEmail.'/'.$receiver,$chat->country_name,$chat->city), $sendMail->content); $mail->AddAddress( $receiver ); if (!$mail->Send()) { erLhcoreClassLog::write( $mail->ErrorInfo, ezcLog::SUCCESS_AUDIT, array( 'source' => 'lhc', 'category' => 'web_exception', 'line' => __LINE__, 'file' => __FILE__, 'object_id' => 0 ) ); } $mail->ClearAddresses(); } if ($sendMail->bcc_recipients != '') { $recipientsBCC = explode(',',$sendMail->bcc_recipients); foreach ($recipientsBCC as $receiver) { $receiver = trim($receiver); $veryfyEmail = sha1(sha1($receiver.$secretHash).$secretHash); $mail->Body = str_replace(array('{survey}','{chat_duration}','{waited}','{created}','{user_left}','{user_name}','{chat_id}','{phone}','{name}','{email}','{message}','{additional_data}','{url_request}','{ip}','{department}','{url_accept}','{country}','{city}'), array($surveyContent, ($chat->chat_duration > 0 ? $chat->chat_duration_front : '-'), ($chat->wait_time > 0 ? $chat->wait_time_front : '-'), $chat->time_created_front, ($chat->user_closed_ts > 0 && $chat->user_status == 1 ? $chat->user_closed_ts_front : '-'),$chat->user_name,$chat->id,$chat->phone,$chat->nick,$chat->email,$messagesContent,$additional_data,$chat->referrer,erLhcoreClassIPDetect::getIP(),(string)$chat->department, erLhcoreClassSystem::getHost() . erLhcoreClassDesign::baseurl('chat/accept').'/'.erLhcoreClassModelChatAccept::generateAcceptLink($chat).'/'.$veryfyEmail.'/'.$receiver,$chat->country_name,$chat->city), $sendMail->content); $mail->AddAddress( $receiver ); if (!$mail->Send()) { erLhcoreClassLog::write( $mail->ErrorInfo, ezcLog::SUCCESS_AUDIT, array( 'source' => 'lhc', 'category' => 'web_exception', 'line' => __LINE__, 'file' => __FILE__, 'object_id' => 0 ) ); } $mail->ClearAddresses(); } } } public static function getSurveyContent($chat) { $surveyContent = ''; include (erLhcoreClassDesign::designtpl('lhsurvey/forms/fields_names.tpl.php')); foreach (erLhAbstractModelSurveyItem::getList(array( 'filter' => array( 'chat_id' => $chat->id ) )) as $survey_item) { $survey = $survey_item->survey; $surveyContent .= "[[" . (string) $survey_item->survey . "]]\n"; for ($i = 0; $i < 16; $i ++) { foreach ($sortOptions as $keyOption => $sortOption) { if ($survey->{$keyOption . '_pos'} == $i && $survey->{$keyOption . '_enabled'} == 1) { if ($sortOption['type'] == 'stars') { $surveyContent .= "\n==" . $survey->{$sortOption['field'] . '_title'} . "==\n"; $surveyContent .= $survey_item->{$sortOption['field']} . "\n"; } elseif ($sortOption['type'] == 'question') { $surveyContent .= "\n==" . $survey->{$sortOption['field']} . "==\n"; $surveyContent .= $survey_item->{$sortOption['field']} . "\n"; } elseif ($sortOption['type'] == 'question_options') { $surveyContent .= "\n==" . $survey->{$sortOption['field']} . "==\n"; $options = $survey->{$sortOption['field'] . '_items_front'}; if (isset($options[$survey_item->{$sortOption['field']} - 1])) { $surveyContent .= $options[$survey_item->{$sortOption['field']} - 1]['option'] . "\n"; } else { $surveyContent .= $survey_item->{$sortOption['field']} . "\n"; } } } } } $surveyContent .= "===========================\n"; } return $surveyContent == '' ? '-' : $surveyContent; } public static function informFormFilled($formCollected, $params = array()) { $sendMail = erLhAbstractModelEmailTemplate::fetch(8); $sendMail->translate(); $mail = new PHPMailer(); $mail->CharSet = "UTF-8"; if ($sendMail->from_email != '') { $mail->From = $mail->Sender = $sendMail->from_email; } if (isset($params['email']) && $params['email'] !== false && $params['email'] != '') { $mail->AddReplyTo($params['email']); } $mail->FromName = $sendMail->from_name; $mail->Subject = str_replace(array('{form_name}'),array($formCollected->form),$sendMail->subject); $mail->Body = str_replace(array('{identifier}','{form_name}','{content}','{ip}','{url_download}','{url_view}'), array($formCollected->identifier,(string)$formCollected->form, $formCollected->form_content, $formCollected->ip, erLhcoreClassSystem::getHost() . erLhcoreClassDesign::baseurldirect('user/login').'/(r)/'.rawurlencode(base64_encode('form/downloaditem/'.$formCollected->id)), erLhcoreClassSystem::getHost() . erLhcoreClassDesign::baseurldirect('user/login').'/(r)/'.rawurlencode(base64_encode('form/viewcollected/'.$formCollected->id))), $sendMail->content); $emailRecipient = array(); if ($formCollected->form->recipient != '') { $emailRecipient = array($formCollected->form->recipient); } elseif ($sendMail->recipient != '') { $emailRecipient = array($sendMail->recipient); } if (!empty($emailRecipient)) { foreach ($emailRecipient as $receiver) { $mail->AddAddress( $receiver ); } self::setupSMTP($mail); if ($sendMail->bcc_recipients != '') { $recipientsBCC = explode(',',$sendMail->bcc_recipients); foreach ($recipientsBCC as $recipientBCC) { $mail->AddBCC(trim($recipientBCC)); } } if (!$mail->Send()) { erLhcoreClassLog::write( $mail->ErrorInfo, ezcLog::SUCCESS_AUDIT, array( 'source' => 'lhc', 'category' => 'web_exception', 'line' => __LINE__, 'file' => __FILE__, 'object_id' => 0 ) ); } $mail->ClearAddresses(); } } public static function informVisitorUnreadMessage(erLhcoreClassModelChat $chat) { if ($chat->email == '') { return ; } $sendMail = erLhAbstractModelEmailTemplate::fetch(11); $sendMail->translate($chat->chat_locale); $mail = new PHPMailer(); $mail->CharSet = "UTF-8"; $fromSet = false; if ($sendMail->from_email != '') { $mail->Sender = $mail->From = $sendMail->from_email; $fromSet = true; } $mail->FromName = $sendMail->from_name; if ($sendMail->reply_to != '') { $mail->AddReplyTo($sendMail->reply_to); if ($fromSet == false) { $mail->From = $sendMail->reply_to; } } elseif ($chat->user !== false) { $mail->AddReplyTo($chat->user->email, $chat->user->name_support); if ($fromSet == false) { $mail->From = $chat->user->email; } } $mail->Subject = $sendMail->subject; $messages = array_reverse(erLhcoreClassModelmsg::getList(array('limit' => false, 'sort' => 'id DESC','filter' => array('chat_id' => $chat->id)))); $messagesContent = ''; foreach ($messages as $msg ) { if ($msg->user_id != -1) { $messagesContent .= date(erLhcoreClassModule::$dateDateHourFormat,$msg->time).' '. ($msg->user_id == 0 ? htmlspecialchars($chat->nick) : htmlspecialchars($msg->name_support)).': '.htmlspecialchars($msg->msg)."\n"; } } $nameSupport = $chat->user !== false ? $chat->user->name_support : ''; $mail->Body = str_replace(array('{messages}','{operator}'), array($messagesContent, $nameSupport), $sendMail->content); self::setupSMTP($mail); $mail->AddAddress( $chat->email ); if (!$mail->Send()) { erLhcoreClassLog::write( $mail->ErrorInfo, ezcLog::SUCCESS_AUDIT, array( 'source' => 'lhc', 'category' => 'web_exception', 'line' => __LINE__, 'file' => __FILE__, 'object_id' => $chat->id ) ); } } public static function extractArgument($arguments, $body) { $emailParams = []; foreach ($arguments as $argument) { preg_match("/\{" . $argument . "\}(.?)\{\/" . $argument . "\}/is",$body,$matches); $emailParams[$argument] = isset($matches[1]) && trim($matches[1]) != '' ? trim($matches[1]) : ''; $body = isset($matches[0]) ? str_replace($matches[0],'',$body) : $body; } return ['params' => $emailParams, 'body' => trim($body)]; } public static function informChatClosed(erLhcoreClassModelChat $chat, $operator = false) { $sendMail = erLhAbstractModelEmailTemplate::fetch(5); $sendMail->translate(); $mail = new PHPMailer(); $mail->CharSet = "UTF-8"; if ($sendMail->from_email != '') { $mail->Sender = $mail->From = $sendMail->from_email; } if($sendMail->from_email == '{chat_email}' && $chat->email != '') { $mail->From = $chat->email; } $mail->FromName = $sendMail->from_name; $mail->Subject = str_replace(array('{chat_id}','{department}'), array($chat->id,(string)$chat->department), $sendMail->subject);; if ($sendMail->from_name == '{chat_nick}' && $chat->nick != '') { $mail->FromName = $chat->nick; } $extractedData = self::extractArgument([ 'head_html', 'footer_html', 'bot_name_html', 'bot_attr_html', 'operator_name_html', 'system_name_html', 'bot_button_html', 'visitor_name_html', 'msg_date_html', ], $sendMail->content); $messages = array_reverse(erLhcoreClassModelmsg::getList(array('limit' => false,'sort' => 'id DESC','filter' => array('chat_id' => $chat->id)))); // Fetch chat messages $tpl = new erLhcoreClassTemplate( 'lhchat/messagelist/plain.tpl.php'); $tpl->set('chat', $chat); $tpl->set('messages', $messages); $messagesContent = $tpl->fetch(); $messagesContentHTML = ''; if (isset($extractedData['params']['head_html']) && $extractedData['params']['head_html'] != '') { $tpl = new erLhcoreClassTemplate( 'lhchat/messagelist/plain.tpl.php'); $tpl->set('chat', $chat); $tpl->set('messages', $messages); $tpl->set('render_as_html', true); $tpl->set('render_as_html_params', $extractedData['params']); $messagesContentHTML = $tpl->fetch(); } $emailRecipient = array(); $emailRecipientAll = array(); if ($chat->department !== false && ($chat->department->inform_close_all == 1 \|\| $chat->department->inform_close == 1) && $chat->department->inform_close_all_email != '') { $emailRecipientAll = explode(',', $chat->department->inform_close_all_email); } if ($sendMail->recipient != '') { // This time we give priority to template recipients $emailRecipient = explode(',',$sendMail->recipient); } elseif ($chat->department !== false && $chat->department->email != '' && $chat->department->inform_close == 1) { $emailRecipient = explode(',',$chat->department->email); } elseif (empty($emailRecipientAll)) { // Lets find first user and send them an e-mail $list = erLhcoreClassModelUser::getUserList(array('limit' => 1,'sort' => 'id ASC')); $user = array_pop($list); $emailRecipient = array($user->email); } $emailRecipient = array_unique(array_merge($emailRecipient,$emailRecipientAll)); self::setupSMTP($mail); $cfgSite = erConfigClassLhConfig::getInstance(); $secretHash = $cfgSite->getSetting( 'site', 'secrethash' ); if ($sendMail->reply_to != '') { $mail->AddReplyTo($sendMail->reply_to,$sendMail->from_name); } elseif ($chat->email != '') { $mail->AddReplyTo($chat->email, $chat->nick); } // Format user friendly additional data if ($chat->additional_data != '') { $paramsAdditional = json_decode($chat->additional_data,true); $elementsAdditional = array(); if (is_array($paramsAdditional) && !empty($paramsAdditional)) { foreach ($paramsAdditional as $param) { $elementsAdditional[] = $param['key'].' - '.$param['value']; } $additional_data = implode("\n", $elementsAdditional); } else { $additional_data = $chat->additional_data; } } else { $additional_data = ''; } $surveyContent = self::getSurveyContent($chat); $debug = debug_backtrace(2); foreach ($emailRecipient as $receiver) { $veryfyEmail = sha1(sha1($receiver.$secretHash).$secretHash); if (isset($extractedData['params']['head_html']) && $extractedData['params']['head_html'] != '') { $mail->Body = $extractedData['params']['head_html'] . str_replace(array( '{debug}','{survey}','{chat_duration}','{waited}','{created}','{user_left}','{chat_id}','{phone}','{name}','{email}','{message}','{additional_data}','{url_request}','{ip}','{department}','{url_accept}','{operator}','{country}','{city}'), array(print_r($debug,true),$surveyContent,($chat->chat_duration > 0 ? $chat->chat_duration_front : '-'), ($chat->wait_time > 0 ? $chat->wait_time_front : '-'), $chat->time_created_front, ($chat->user_closed_ts > 0 && $chat->user_status == 1 ? $chat->user_closed_ts_front : '-'),$chat->id,$chat->phone,$chat->nick,$chat->email, $messagesContentHTML,$additional_data,$chat->referrer,$chat->ip,(string)$chat->department,erLhcoreClassSystem::getHost() . erLhcoreClassDesign::baseurl('chat/accept').'/'.erLhcoreClassModelChatAccept::generateAcceptLink($chat).'/'.$veryfyEmail.'/'.$receiver,$operator,$chat->country_name,$chat->city), nl2br($extractedData['body'])) . $extractedData['params']['footer_html']; $mail->AltBody = str_replace(array( '{debug}','{survey}','{chat_duration}','{waited}','{created}','{user_left}','{chat_id}','{phone}','{name}','{email}','{message}','{additional_data}','{url_request}','{ip}','{department}','{url_accept}','{operator}','{country}','{city}'), array(print_r($debug,true),$surveyContent,($chat->chat_duration > 0 ? $chat->chat_duration_front : '-'), ($chat->wait_time > 0 ? $chat->wait_time_front : '-'), $chat->time_created_front, ($chat->user_closed_ts > 0 && $chat->user_status == 1 ? $chat->user_closed_ts_front : '-'),$chat->id,$chat->phone,$chat->nick,$chat->email, $messagesContent,$additional_data,$chat->referrer,$chat->ip,(string)$chat->department,erLhcoreClassSystem::getHost() . erLhcoreClassDesign::baseurl('chat/accept').'/'.erLhcoreClassModelChatAccept::generateAcceptLink($chat).'/'.$veryfyEmail.'/'.$receiver,$operator,$chat->country_name,$chat->city), $extractedData['body']); $mail->isHTML(true); } else { $mail->Body = str_replace(array( '{debug}','{survey}','{chat_duration}','{waited}','{created}','{user_left}','{chat_id}','{phone}','{name}','{email}','{message}','{additional_data}','{url_request}','{ip}','{department}','{url_accept}','{operator}','{country}','{city}'), array(print_r($debug,true),$surveyContent,($chat->chat_duration > 0 ? $chat->chat_duration_front : '-'), ($chat->wait_time > 0 ? $chat->wait_time_front : '-'), $chat->time_created_front, ($chat->user_closed_ts > 0 && $chat->user_status == 1 ? $chat->user_closed_ts_front : '-'),$chat->id,$chat->phone,$chat->nick,$chat->email,$messagesContent,$additional_data,$chat->referrer,$chat->ip,(string)$chat->department,erLhcoreClassSystem::getHost() . erLhcoreClassDesign::baseurl('chat/accept').'/'.erLhcoreClassModelChatAccept::generateAcceptLink($chat).'/'.$veryfyEmail.'/'.$receiver,$operator,$chat->country_name,$chat->city), $extractedData['body']); } $mail->AddAddress( $receiver ); if (!$mail->Send()) { erLhcoreClassLog::write( $mail->ErrorInfo, ezcLog::SUCCESS_AUDIT, array( 'source' => 'lhc', 'category' => 'web_exception', 'line' => __LINE__, 'file' => __FILE__, 'object_id' => $chat->id ) ); } $mail->ClearAddresses(); } if ($sendMail->bcc_recipients != '') { $recipientsBCC = explode(',',$sendMail->bcc_recipients); foreach ($recipientsBCC as $receiver) { $receiver = trim($receiver); $veryfyEmail = sha1(sha1($receiver.$secretHash).$secretHash); if (isset($extractedData['params']['head_html']) && $extractedData['params']['head_html'] != '') { $mail->Body = $extractedData['params']['head_html'] . str_replace(array( '{debug}','{survey}','{chat_duration}','{waited}','{created}','{user_left}','{chat_id}','{phone}','{name}','{email}','{message}','{additional_data}','{url_request}','{ip}','{department}','{url_accept}','{operator}','{country}','{city}'), array(print_r($debug,true),$surveyContent,($chat->chat_duration > 0 ? $chat->chat_duration_front : '-'), ($chat->wait_time > 0 ? $chat->wait_time_front : '-'), $chat->time_created_front, ($chat->user_closed_ts > 0 && $chat->user_status == 1 ? $chat->user_closed_ts_front : '-'),$chat->id,$chat->phone,$chat->nick,$chat->email, $messagesContentHTML,$additional_data,$chat->referrer,$chat->ip,(string)$chat->department,erLhcoreClassSystem::getHost() . erLhcoreClassDesign::baseurl('chat/accept').'/'.erLhcoreClassModelChatAccept::generateAcceptLink($chat).'/'.$veryfyEmail.'/'.$receiver,$operator,$chat->country_name,$chat->city), nl2br($extractedData['body'])) . $extractedData['params']['footer_html']; $mail->AltBody = str_replace(array( '{debug}','{survey}','{chat_duration}','{waited}','{created}','{user_left}','{chat_id}','{phone}','{name}','{email}','{message}','{additional_data}','{url_request}','{ip}','{department}','{url_accept}','{operator}','{country}','{city}'), array(print_r($debug,true),$surveyContent,($chat->chat_duration > 0 ? $chat->chat_duration_front : '-'), ($chat->wait_time > 0 ? $chat->wait_time_front : '-'), $chat->time_created_front, ($chat->user_closed_ts > 0 && $chat->user_status == 1 ? $chat->user_closed_ts_front : '-'),$chat->id,$chat->phone,$chat->nick,$chat->email, $messagesContent,$additional_data,$chat->referrer,$chat->ip,(string)$chat->department,erLhcoreClassSystem::getHost() . erLhcoreClassDesign::baseurl('chat/accept').'/'.erLhcoreClassModelChatAccept::generateAcceptLink($chat).'/'.$veryfyEmail.'/'.$receiver,$operator,$chat->country_name,$chat->city), $extractedData['body']); $mail->isHTML(true); } else { $mail->Body = str_replace(array( '{debug}','{survey}','{chat_duration}','{waited}','{created}','{user_left}','{chat_id}','{phone}','{name}','{email}','{message}','{additional_data}','{url_request}','{ip}','{department}','{url_accept}','{operator}','{country}','{city}'), array(print_r($debug,true),$surveyContent,($chat->chat_duration > 0 ? $chat->chat_duration_front : '-'), ($chat->wait_time > 0 ? $chat->wait_time_front : '-'), $chat->time_created_front, ($chat->user_closed_ts > 0 && $chat->user_status == 1 ? $chat->user_closed_ts_front : '-'),$chat->id,$chat->phone,$chat->nick,$chat->email, $messagesContent,$additional_data,$chat->referrer,$chat->ip,(string)$chat->department,erLhcoreClassSystem::getHost() . erLhcoreClassDesign::baseurl('chat/accept').'/'.erLhcoreClassModelChatAccept::generateAcceptLink($chat).'/'.$veryfyEmail.'/'.$receiver,$operator,$chat->country_name,$chat->city), $extractedData['body']); } $mail->AddAddress( $receiver ); if (!$mail->Send()) { erLhcoreClassLog::write( $mail->ErrorInfo, ezcLog::SUCCESS_AUDIT, array( 'source' => 'lhc', 'category' => 'web_exception', 'line' => __LINE__, 'file' => __FILE__, 'object_id' => $chat->id ) ); } $mail->ClearAddresses(); } } } public static function informVisitorReturned($item) { $sendMail = erLhAbstractModelEmailTemplate::fetch(12); $sendMail->translate(); $mail = new PHPMailer(); $mail->CharSet = "UTF-8"; if ($sendMail->from_email != '') { $mail->Sender = $mail->From = $sendMail->from_email; } $chat = $item->chat; if (!($chat instanceof erLhcoreClassModelChat)) { $chat = erLhcoreClassModelChat::findOne(array('sort' => '`id` DESC','filter' => array('online_user_id' => $item->id))); } if ($sendMail->from_email == '{chat_email}' && $chat instanceof erLhcoreClassModelChat && $chat->email != '') { $mail->From = $item->chat->email; } $mail->FromName = $sendMail->from_name; $mail->Subject = str_replace(array('{username}'), array($item->nick), $sendMail->subject);; $mail->FromName = $item->nick; $emailRecipient = array(); $attr = $item->online_attr_system_array; foreach ($attr['lhc_ir'] as $userId) { $userData = erLhcoreClassModelUser::fetch($userId); if ($userData instanceof erLhcoreClassModelUser) { $emailRecipient[] = $userData->email; } } if (empty($emailRecipient) && $sendMail->recipient != '') { // This time we give priority to template recipients $emailRecipient = explode(',',$sendMail->recipient); } if (empty($emailRecipient)) { // Lets find first user and send them an e-mail $list = erLhcoreClassModelUser::getUserList(array('limit' => 1,'sort' => 'id ASC')); $user = array_pop($list); $emailRecipient = array($user->email); } self::setupSMTP($mail); if ($sendMail->reply_to != '') { $mail->AddReplyTo($sendMail->reply_to,$sendMail->from_name); } elseif ($chat instanceof erLhcoreClassModelChat && $chat->email != '') { $mail->AddReplyTo($chat->email, $chat->nick); } $messagesContent = '-'; $additional_data = '-'; if ($chat instanceof erLhcoreClassModelChat) { $messagesContent = ''; $messages = array_reverse(erLhcoreClassModelmsg::getList(array('limit' => false,'sort' => 'id DESC', 'filter' => array('chat_id' => $chat->id)))); foreach ($messages as $msg ) { if ($msg->user_id == -1) { $messagesContent .= date(erLhcoreClassModule::$dateDateHourFormat,$msg->time).' '. erTranslationClassLhTranslation::getInstance()->getTranslation('chat/syncadmin','System assistant').': '.htmlspecialchars($msg->msg)."\n"; } else { $messagesContent .= date(erLhcoreClassModule::$dateDateHourFormat,$msg->time).' '. ($msg->user_id == 0 ? htmlspecialchars($chat->nick) : htmlspecialchars($msg->name_support)).': '.htmlspecialchars($msg->msg)."\n"; } } // Format user friendly additional data if ($chat->additional_data != '') { $paramsAdditional = json_decode($chat->additional_data,true); $elementsAdditional = array(); if (is_array($paramsAdditional) && !empty($paramsAdditional)) { foreach ($paramsAdditional as $param) { $elementsAdditional[] = $param['key'].' - '.$param['value']; } $additional_data = implode("\n", $elementsAdditional); } else { $additional_data = $chat->additional_data; } } } foreach ($emailRecipient as $receiver) { $appendURL = erLhcoreClassDesign::baseurldirect('user/login').'/(r)/'.rawurlencode(base64_encode('chat/onlineusers?search='.$item->nick)); $mail->Body = str_replace(array( '{chat_duration}', '{waited}', '{created}', '{user_left}', '{chat_id}', '{phone}', '{name}', '{email}', '{message}', '{additional_data}', '{url_request}', '{ip}', '{department}', '{url_accept}', '{country}', '{city}' ), array( ($chat instanceof erLhcoreClassModelChat && $chat->chat_duration > 0 ? $chat->chat_duration_front : '-'), ($chat instanceof erLhcoreClassModelChat && $chat->wait_time > 0 ? $chat->wait_time_front : '-'), ($chat instanceof erLhcoreClassModelChat ? $chat->time_created_front : '-'), ($chat instanceof erLhcoreClassModelChat && $chat->user_closed_ts > 0 && $chat->user_status == 1 ? $chat->user_closed_ts_front : '-'), ($chat instanceof erLhcoreClassModelChat ? $chat->id : '-'), ($chat instanceof erLhcoreClassModelChat ? $chat->phone : '-'), $item->nick, ($chat instanceof erLhcoreClassModelChat ? $chat->email : '-'), $messagesContent, $additional_data, $item->referrer, $item->ip, ($chat instanceof erLhcoreClassModelChat ? (string)$chat->department : '-'), erLhcoreClassSystem::getHost() . $appendURL, $item->user_country_name, $item->city), $sendMail->content); $mail->AddAddress( $receiver ); if (!$mail->Send()) { erLhcoreClassLog::write( $mail->ErrorInfo, ezcLog::SUCCESS_AUDIT, array( 'source' => 'lhc', 'category' => 'web_exception', 'line' => __LINE__, 'file' => __FILE__, 'object_id' => $chat->id ) ); } $mail->ClearAddresses(); } if ($sendMail->bcc_recipients != '') { $recipientsBCC = explode(',',$sendMail->bcc_recipients); foreach ($recipientsBCC as $receiver) { $appendURL = erLhcoreClassDesign::baseurldirect('user/login').'/(r)/'.rawurlencode(base64_encode('chat/onlineusers?search='.$item->nick)); $mail->Body = str_replace(array( '{chat_duration}', '{waited}', '{created}', '{user_left}', '{chat_id}', '{phone}', '{name}', '{email}', '{message}', '{additional_data}', '{url_request}', '{ip}', '{department}', '{url_accept}', '{country}', '{city}' ), array( ($chat instanceof erLhcoreClassModelChat && $chat->chat_duration > 0 ? $chat->chat_duration_front : '-'), ($chat instanceof erLhcoreClassModelChat && $chat->wait_time > 0 ? $chat->wait_time_front : '-'), ($chat instanceof erLhcoreClassModelChat ? $chat->time_created_front : '-'), ($chat instanceof erLhcoreClassModelChat && $chat->user_closed_ts > 0 && $chat->user_status == 1 ? $chat->user_closed_ts_front : '-'), ($chat instanceof erLhcoreClassModelChat ? $chat->id : '-'), ($chat instanceof erLhcoreClassModelChat ? $chat->phone : '-'), $item->nick, ($chat instanceof erLhcoreClassModelChat ? $chat->email : '-'), $messagesContent, $additional_data, $item->referrer, $item->ip, ($chat instanceof erLhcoreClassModelChat ? (string)$chat->department : '-'), erLhcoreClassSystem::getHost() . $appendURL, $item->user_country_name, $item->city), $sendMail->content); $receiver = trim($receiver); $mail->AddAddress( $receiver ); if (!$mail->Send()) { erLhcoreClassLog::write( $mail->ErrorInfo, ezcLog::SUCCESS_AUDIT, array( 'source' => 'lhc', 'category' => 'web_exception', 'line' => __LINE__, 'file' => __FILE__, 'object_id' => $chat->id ) ); } $mail->ClearAddresses(); } } } } ?>

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