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<?php header('Content-type: application/json'); $db = ezcDbInstance::get(); $db->beginTransaction(); try { $chat = erLhcoreClassModelChat::fetchAndLock($Params['user_parameters']['chat_id']); if (!($chat instanceof erLhcoreClassModelChat)) { throw new Exception('Chat could not be found!'); } if (!isset($_SERVER['HTTP_X_CSRFTOKEN']) \|\| !$currentUser->validateCSFRToken($_SERVER['HTTP_X_CSRFTOKEN'])) { throw new Exception('Invalid CSRF token!'); } $msgStatus = ''; if (in_array($chat->status_sub,array(erLhcoreClassModelChat::STATUS_SUB_SURVEY_COMPLETED, erLhcoreClassModelChat::STATUS_SUB_USER_CLOSED_CHAT, erLhcoreClassModelChat::STATUS_SUB_SURVEY_SHOW, erLhcoreClassModelChat::STATUS_SUB_CONTACT_FORM))) { $tpl = erLhcoreClassTemplate::getInstance('lhchat/lists/assistance_message.tpl.php'); $tpl->set('msg', array('msg' => erTranslationClassLhTranslation::getInstance()->getTranslation('chat/adminchat','Visitor has already left a chat. Hold can not be applied.'), 'time' => time())); $msgStatus = $tpl->fetch(); echo json_encode(array('error' => false, 'hold' => false, 'msg' => $msgStatus)); exit; } if (isset($_POST['sel']) && $_POST['sel'] == 'true') { $hold = false; $visitorHoldRemove = false; $chatVariables = $chat->chat_variables_array; if (isset($chatVariables['lhc_hldu'])) { unset($chatVariables['lhc_hldu']); $visitorHoldRemove = true; $chat->chat_variables = json_encode($chatVariables); $chat->chat_variables_array = $chatVariables; } $chat->status_sub = 0; $chat->last_op_msg_time = time(); $chat->last_user_msg_time = time()-2; if (isset($_POST['op']) && $_POST['op'] == 'usr') { $chat->updateThis(array('update' => array('status_sub','last_op_msg_time','last_user_msg_time','chat_variables'))); // Hold status change $tpl = erLhcoreClassTemplate::getInstance('lhchat/lists/assistance_message.tpl.php'); $tpl->set('msg', array('msg' => erTranslationClassLhTranslation::getInstance()->getTranslation('chat/adminchat','Visitor hold removed!'), 'time' => time())); $msgStatus = $tpl->fetch(); } else { $fields = array('status_sub','last_op_msg_time','last_user_msg_time'); if ($visitorHoldRemove == true) { $fields[] = 'chat_variables'; } $chat->updateThis(array('update' => $fields)); if ($chat->auto_responder !== false) { $chat->auto_responder->active_send_status = 0; $chat->auto_responder->saveThis(); } // Hold status change $tpl = erLhcoreClassTemplate::getInstance('lhchat/lists/assistance_message.tpl.php'); $tpl->set('msg', array('msg' => erTranslationClassLhTranslation::getInstance()->getTranslation('chat/adminchat','Hold removed!'), 'time' => time())); $msgStatus = $tpl->fetch(); } } else { $chat->status_sub = erLhcoreClassModelChat::STATUS_SUB_ON_HOLD; $hold = true; if (isset($_POST['op']) && $_POST['op'] == 'usr') { $chatVariables = $chat->chat_variables_array; $chatVariables['lhc_hldu'] = 1; $chat->chat_variables = json_encode($chatVariables); $chat->chat_variables_array = $chatVariables; $chat->last_op_msg_time = time(); $chat->last_user_msg_time = time()-1; $chat->updateThis(array('update' => array('status_sub','chat_variables','last_op_msg_time','last_user_msg_time'))); $tpl = erLhcoreClassTemplate::getInstance('lhchat/lists/assistance_message.tpl.php'); $tpl->set('msg', array('msg' => erTranslationClassLhTranslation::getInstance()->getTranslation('chat/adminchat','Visitor hold added!'), 'time' => time())); $msgStatus = $tpl->fetch(); } else { erLhcoreClassChatEventDispatcher::getInstance()->dispatch('chat.holdaction_defaultmsg',array('msg' => & $msgText, 'chat' => & $chat)); $holdMessageSet = false; if ($chat->auto_responder !== false) { if ($chat->auto_responder->auto_responder !== false && $chat->auto_responder->auto_responder->wait_timeout_hold_translated != '') { $msgText = erLhcoreClassGenericBotWorkflow::translateMessage(trim($chat->auto_responder->auto_responder->wait_timeout_hold_translated), array('chat' => $chat, 'args' => ['chat' => $chat])); $currentUser = erLhcoreClassUser::instance(); $userData = $currentUser->getUserData(); $msg = new erLhcoreClassModelmsg(); $msg->msg = $msgText; $msg->chat_id = $chat->id; $msg->user_id = $currentUser->getUserID(); $msg->time = time(); $msg->name_support = $userData->name_support; \LiveHelperChat\Models\Departments\UserDepAlias::getAlias(array('scope' => 'msg', 'msg' => & $msg, 'chat' => & $chat)); erLhcoreClassChatEventDispatcher::getInstance()->dispatch('chat.before_msg_admin_saved', array('msg' => & $msg, 'chat' => & $chat)); $msg->saveThis(); $chat->last_msg_id = $msg->id; $holdMessageSet = true; } $chat->auto_responder->active_send_status = 0; $chat->auto_responder->saveThis(); } if ($holdMessageSet === false) { $tpl = erLhcoreClassTemplate::getInstance('lhchat/lists/assistance_message.tpl.php'); $tpl->set('msg', array('msg' => erTranslationClassLhTranslation::getInstance()->getTranslation('chat/adminchat','Hold added!'), 'time' => time())); $msgStatus = $tpl->fetch(); } $chatVariables = $chat->chat_variables_array; $updateFields = array('last_msg_id','last_op_msg_time','last_user_msg_time','status_sub'); if (isset($chatVariables['lhc_hldu'])) { unset($chatVariables['lhc_hldu']); $chat->chat_variables = json_encode($chatVariables); $chat->chat_variables_array = $chatVariables; $updateFields[] = 'chat_variables'; } $chat->last_op_msg_time = time(); $chat->last_user_msg_time = time()-1; $chat->updateThis(array('update' => $updateFields)); } } $db->commit(); echo json_encode(array('error' => false, 'hold' => $hold, 'msg' => $msgStatus)); if (isset($holdMessageSet) && $holdMessageSet === true) { erLhcoreClassChatEventDispatcher::getInstance()->dispatch('chat.web_add_msg_admin', array('msg' => & $msg, 'chat' => & $chat, 'ou' => null)); } } catch (Exception $e) { $db->rollback(); echo json_encode(array('error' => true, 'msg' => $e->getMessage())); } exit; ?>

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