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<?php #[\AllowDynamicProperties] class erLhcoreClassModelChat { use erLhcoreClassDBTrait; public static $dbTable = 'lh_chat'; public static $dbTableId = 'id'; public static $dbSessionHandler = 'erLhcoreClassChat::getSession'; public static $dbSortOrder = 'DESC'; public function getState() { return array( 'id' => $this->id, 'nick' => $this->nick, 'status' => $this->status, 'status_sub' => $this->status_sub, 'status_sub_arg' => $this->status_sub_arg, 'status_sub_sub' => $this->status_sub_sub, 'sender_user_id' => $this->sender_user_id, 'time' => $this->time, 'user_id' => $this->user_id, 'hash' => $this->hash, 'ip' => $this->ip, 'referrer' => $this->referrer, 'dep_id' => $this->dep_id, 'email' => $this->email, 'user_status' => $this->user_status, 'support_informed' => $this->support_informed, 'country_code' => $this->country_code, 'country_name' => $this->country_name, 'user_typing' => $this->user_typing, 'user_typing_txt' => $this->user_typing_txt, 'operator_typing' => $this->operator_typing, 'operator_typing_id' => $this->operator_typing_id, 'phone' => $this->phone, 'has_unread_messages' => $this->has_unread_messages, 'has_unread_op_messages' => $this->has_unread_op_messages, 'last_user_msg_time' => $this->last_user_msg_time, 'last_op_msg_time' => $this->last_op_msg_time, 'last_msg_id' => $this->last_msg_id, 'mail_send' => $this->mail_send, 'lat' => $this->lat, 'lon' => $this->lon, 'city' => $this->city, 'additional_data' => $this->additional_data, 'session_referrer' => $this->session_referrer, 'wait_time' => $this->wait_time, 'chat_duration' => $this->chat_duration, 'chat_variables' => $this->chat_variables, 'priority' => $this->priority, 'chat_initiator' => $this->chat_initiator, 'user_tz_identifier' => $this->user_tz_identifier, 'user_closed_ts' => $this->user_closed_ts, 'lsync' => $this->lsync, 'online_user_id' => $this->online_user_id, 'unread_messages_informed' => $this->unread_messages_informed, 'unread_op_messages_informed' => $this->unread_op_messages_informed, 'reinform_timeout' => $this->reinform_timeout, // Auto responder 'auto_responder_id' => $this->auto_responder_id, // Transfer workflow attributes 'transfer_timeout_ts' => $this->transfer_timeout_ts, 'transfer_if_na' => $this->transfer_if_na, 'transfer_timeout_ac' => $this->transfer_timeout_ac, 'transfer_uid' => $this->transfer_uid, // Callback status 'na_cb_executed' => $this->na_cb_executed, 'fbst' => $this->fbst, 'nc_cb_executed' => $this->nc_cb_executed, // 'remarks' => $this->remarks, // What operation is pending visitor? 'operation' => $this->operation, // What operation is pending operator? 'operation_admin' => $this->operation_admin, // Screenshot ID? maps to file 'screenshot_id' => $this->screenshot_id, 'tslasign' => $this->tslasign, // Operator status while they were accepting chat 'usaccept' => $this->usaccept, // Visitor language 'chat_locale' => $this->chat_locale, // Operator language 'chat_locale_to' => $this->chat_locale_to, // Was chat unanswered before user has left a chat // Currently there isn’t a statistic that shows the number of users that has left the chat before operator has accepted the chat. 'unanswered_chat' => $this->unanswered_chat, // Product ID 'product_id' => $this->product_id, // Product ID 'invitation_id' => $this->invitation_id, 'uagent' => $this->uagent, 'device_type' => $this->device_type, // Time then chat became pending 'pnd_time' => $this->pnd_time, // Time then chat was closed 'cls_time' => $this->cls_time, // Anonymized 'anonymized' => $this->anonymized, 'gbot_id' => $this->gbot_id, 'cls_us' => $this->cls_us, 'iwh_id' => $this->iwh_id, 'theme_id' => $this->theme_id, 'frt' => $this->frt, // First time response delay 'aart' => $this->aart, // Average agent response time 'mart' => $this->mart // Maximum agent response time ); } public function beforeRemove() { $db = ezcDbInstance::get(); foreach ([ 'lh_msg', 'lh_chat_action', 'lh_chat_online_user_footprint', 'lh_cobrowse', 'lh_speech_chat_language', 'lh_abstract_survey_item', 'lh_chat_paid', 'lh_abstract_subject_chat', 'lh_chat_voice_video', 'lh_chat_incoming', 'lh_chat_participant', 'lh_canned_msg_use'] as $table) { $q = $db->createDeleteQuery(); $q->deleteFrom($table)->where( $q->expr->eq( 'chat_id', $this->id ) ); $stmt = $q->prepare(); $stmt->execute(); } $q = $db->createDeleteQuery(); $q->deleteFrom("lh_transfer")->where( $q->expr->eq( 'chat_id', $this->id ), $q->expr->eq( 'transfer_scope', 0 ) ); $stmt = $q->prepare(); $stmt->execute(); $this->removePendingEvents(); erLhcoreClassModelGroupChat::deleteByChatId($this->id); erLhcoreClassModelChatFile::deleteByChatId($this->id); } public function removePendingEvents() { $q = ezcDbInstance::get()->createDeleteQuery(); foreach ([ 'lh_abstract_auto_responder_chat', 'lh_generic_bot_repeat_restrict', 'lh_generic_bot_chat_event', 'lh_generic_bot_pending_event'] as $table){ $q->deleteFrom($table)->where( $q->expr->eq( 'chat_id', $this->id ) ); $stmt = $q->prepare(); $stmt->execute(); } } public function afterRemove() { erLhcoreClassChat::updateActiveChats($this->user_id); if ($this->department !== false) { erLhcoreClassChat::updateDepartmentStats($this->department); } } public function setIP() { $this->ip = erLhcoreClassIPDetect::getIP(); } public function getChatOwner() { try { $user = erLhcoreClassUser::getSession()->load('erLhcoreClassModelUser', $this->user_id); return $user; } catch (Exception $e) { return false; } } public function __get($var) { switch ($var) { case 'time_created_front': $this->time_created_front = date('Ymd') == date('Ymd',$this->time) ? date(erLhcoreClassModule::$dateHourFormat,$this->time) : date(erLhcoreClassModule::$dateDateHourFormat,$this->time); return $this->time_created_front; break; case 'pnd_time_front': if ($this->pnd_time == 0) { $this->pnd_time = $this->time; } $this->pnd_time_front = date('Ymd') == date('Ymd',$this->pnd_time) ? date(erLhcoreClassModule::$dateHourFormat,$this->pnd_time) : date(erLhcoreClassModule::$dateDateHourFormat,$this->pnd_time); return $this->pnd_time_front; break; case 'cls_time_front': $this->cls_time_front = date('Ymd') == date('Ymd',$this->cls_time) ? date(erLhcoreClassModule::$dateHourFormat,$this->cls_time) : date(erLhcoreClassModule::$dateDateHourFormat,$this->cls_time); return $this->cls_time_front; break; case 'user_closed_ts_front': $this->user_closed_ts_front = date('Ymd') == date('Ymd',$this->user_closed_ts) ? date(erLhcoreClassModule::$dateHourFormat,$this->user_closed_ts) : date(erLhcoreClassModule::$dateDateHourFormat,$this->user_closed_ts); return $this->user_closed_ts_front; break; case 'is_operator_typing': $this->is_operator_typing = $this->operator_typing > (time()-60); // typing is considered if status did not changed for 30 seconds return $this->is_operator_typing; break; case 'can_edit_chat': $this->can_edit_chat = erLhcoreClassChat::hasAccessToWrite($this); // typing is considered if status did not changed for 30 seconds return $this->can_edit_chat; break; case 'is_user_typing': $this->is_user_typing = $this->user_typing > (time()-10); // typing is considered if status did not changed for 30 seconds return $this->is_user_typing; break; case 'wait_time_seconds': $this->wait_time_seconds = time() - max($this->time,$this->pnd_time); return $this->wait_time_seconds; case 'last_msg': $this->last_msg = erLhcoreClassModelmsg::fetch($this->last_msg_id); return $this->last_msg; case 'last_msg_time': $this->last_msg_time = max($this->last_user_msg_time, $this->last_op_msg_time); return $this->last_msg_time; case 'last_msg_time_front': $this->last_msg_time_front = erLhcoreClassChat::formatSeconds(time() - max($this->last_user_msg_time, $this->last_op_msg_time, $this->pnd_time)); return $this->last_msg_time_front; case 'wait_time_front': $this->wait_time_front = erLhcoreClassChat::formatSeconds($this->wait_time); return $this->wait_time_front; case 'start_last_action_front': $this->start_last_action_front = erLhcoreClassChat::formatSeconds(time() - ($this->status == 0 ? $this->pnd_time : $this->time)); return $this->start_last_action_front; case 'last_user_msg_time_front': $this->last_user_msg_time_front = $this->last_user_msg_time > 0 ? erLhcoreClassChat::formatSeconds(time() - $this->last_user_msg_time) : null; return $this->last_user_msg_time_front; case 'wait_time_pending': $this->wait_time_pending = erLhcoreClassChat::formatSeconds($this->wait_time_seconds); return $this->wait_time_pending; case 'pnd_rsp': $this->pnd_rsp = $this->status == self::STATUS_PENDING_CHAT \|\| $this->last_user_msg_time > $this->last_op_msg_time; return $this->pnd_rsp; case 'chat_duration_front': if ($this->chat_duration > 0) { $this->chat_duration_front = erLhcoreClassChat::formatSeconds($this->chat_duration); } elseif ($this->status != self::STATUS_CLOSED_CHAT) { $this->chat_duration_front = erLhcoreClassChat::formatSeconds($this->wait_time_seconds); } else { $this->chat_duration_front = null; } return $this->chat_duration_front; case 'user_name': return $this->user_name = (string)$this->user; case 'plain_user_name': $this->plain_user_name = false; if ($this->user !== false) { $this->plain_user_name = (string)$this->user->name_support; } return $this->plain_user_name; break; case 'hum': $this->hum = $this->has_unread_messages == 1 && $this->last_user_msg_time < time() - 7; return $this->hum; break; case 'n_official': $this->n_office = false; if ($this->user !== false) { $this->n_office = (string)$this->user->name; if ($this->n_office == '') { $this->n_office = $this->plain_user_name; } } return $this->n_office; break; case 'n_off_full': $this->n_off_full = false; if ($this->user !== false) { $this->n_off_full = (string)$this->user->name_official; } return $this->n_off_full; break; case 'user': $this->user = false; if ($this->user_id > 0) { try { $this->user = erLhcoreClassModelUser::fetch($this->user_id,true); } catch (Exception $e) { $this->user = false; } } return $this->user; break; case 'operator_typing_user': $this->operator_typing_user = false; if ($this->operator_typing_id > 0) { try { $this->operator_typing_user = erLhcoreClassModelUser::fetch($this->operator_typing_id); } catch (Exception $e) { $this->operator_typing_user = false; } } return $this->operator_typing_user; break; case 'online_user': $this->online_user = false; if ($this->online_user_id > 0){ try { $this->online_user = erLhcoreClassModelChatOnlineUser::fetch($this->online_user_id); } catch (Exception $e) { $this->online_user = false; } } return $this->online_user; break; case 'department': $this->department = false; if ($this->dep_id > 0) { try { $this->department = erLhcoreClassModelDepartament::fetch($this->dep_id,true); } catch (Exception $e) { } } return $this->department; break; case 'auto_responder': $this->auto_responder = false; if ($this->auto_responder_id > 0) { try { $this->auto_responder = erLhAbstractModelAutoResponderChat::fetch($this->auto_responder_id); } catch (Exception $e) { } } return $this->auto_responder; break; case 'product': $this->product = false; if ($this->product_id > 0) { try { $this->product = erLhAbstractModelProduct::fetch($this->product_id,true); } catch (Exception $e) { } } return $this->product; break; case 'product_name': $this->product_name = (string)$this->product; return $this->product_name; case 'subject_ids': $this->subject_ids = erLhAbstractModelSubjectChat::getCount(['filter' => ['chat_id' => $this->id]],'count','subject_id','subject_id',false, true, true); return $this->subject_ids; case 'subject_ids_list': $this->subject_ids_list = implode(',',$this->subject_ids); return $this->subject_ids_list; case 'department_role': $this->department_role = \LiveHelperChat\Models\Brand\BrandMember::findOne(['filter' => ['dep_id' => $this->dep_id]]); return $this->department_role; break; case 'department_name': return $this->department_name = (string)$this->department; break; case 'number_in_queue': $this->number_in_queue = 1; if ($this->status == self::STATUS_PENDING_CHAT) { $this->number_in_queue = self::getCount(array('filterlt' => array('id' => $this->id), 'filtergte' => array('priority' => $this->priority),'filter' => array('dep_id' => $this->dep_id, 'status' => self::STATUS_PENDING_CHAT))) + 1; } return $this->number_in_queue; break; case 'screenshot': $this->screenshot = false; if ($this->screenshot_id > 0) { try { $this->screenshot = erLhcoreClassModelChatFile::fetch($this->screenshot_id); } catch (Exception $e) { } } return $this->screenshot; break; case 'unread_time': $diff = time()-$this->last_user_msg_time; $hours = floor($diff/3600); $minits = floor(($diff - ($hours * 3600))/60); $seconds = ($diff - ($hours * 3600) - ($minits * 60)); $this->unread_time = array( 'hours' => $hours, 'minits' => $minits, 'seconds' => $seconds, ); return $this->unread_time; break; case 'user_tz_identifier_time': try { $date = new DateTime('NOW', new DateTimeZone($this->user_tz_identifier)); } catch (Exception $e) { $date = new DateTime('NOW', new DateTimeZone('UTC')); } $this->user_tz_identifier_time = $date->format(erLhcoreClassModule::$dateHourFormat); return $this->user_tz_identifier_time; break; case 'additional_data_array': $this->additional_data_array = array(); if ($this->additional_data != ''){ $jsonData = json_decode($this->additional_data,true); if ($jsonData !== null) { $this->additional_data_array = $jsonData; } else { $this->additional_data_array = array(); } } return $this->additional_data_array; break; case 'msg_v': $this->msg_v = 0; $chatVariables = $this->chat_variables_array; if (isset($chatVariables['msg_v'])) { $this->msg_v = $chatVariables['msg_v']; } return $this->msg_v; break; case 'aicons': $this->aicons = []; $chatVariables = $this->chat_variables_array; if (isset($chatVariables['aicons']) ) { foreach ($chatVariables['aicons'] as $icon => $params) { $iconParams = ['i' => $icon]; if (isset($params['icolor'])) { $iconParams['c'] = $params['icolor']; } if (isset($params['t']) && $params['t'] != '') { $iconParams['t'] = $params['t']; } if (isset($params['b']) && $params['b'] === 1) { $this->nb = 1; } if (isset($params['nc']) && $params['nc'] != '') { $this->nc = $params['nc']; } $this->aicons[$icon] = $iconParams; } } if ($this->iwh_id > 0 && is_object($this->iwh) && $this->iwh->icon != '') { $iconParams = ['i' => (strpos($this->iwh->icon,'.') !== false ? erLhcoreClassDesign::design('images/' . $this->iwh->icon) : $this->iwh->icon)]; if (empty($iconParams['i'])){ $iconParams['i'] = 'webhook'; } if ($this->iwh->icon_color != '') { $iconParams['c'] = $this->iwh->icon_color ; } $iconParams['t'] = (string)$this->iwh; $this->aicons[$this->iwh->icon] = $iconParams; } return $this->aicons; case 'aalert': $this->aalert = null; $chatVariables = $this->chat_variables_array; if (isset($chatVariables['aicons'])) { foreach ($chatVariables['aicons'] as $aicon) { if ($aicon['alert'] == true) { $this->aalert = true; break; } } } return $this->aalert; case 'chat_variables_array': if (!empty($this->chat_variables)){ $jsonData = json_decode($this->chat_variables,true); if ($jsonData !== null) { $this->chat_variables_array = $jsonData; } else { $chat_variables_array = @unserialize($this->chat_variables); if ($chat_variables_array !== false) { $this->chat_variables_array = $chat_variables_array; } else { $this->chat_variables_array = $this->chat_variables; } } } else { $this->chat_variables_array = array(); } return $this->chat_variables_array; case 'chat_dynamic_array': $chat_dynamic_array = []; erLhcoreClassChatEventDispatcher::getInstance()->dispatch('chat.dynamic_array', array('chat' => $this, 'dynamic_array' => & $chat_dynamic_array)); $this->chat_dynamic_array = $chat_dynamic_array; return $this->chat_dynamic_array; case 'user_status_front': if ($this->status == self::STATUS_CLOSED_CHAT && $this->cls_us != 0) { $this->user_status_front = $this->cls_us - 1; return $this->user_status_front; } // Because mobile devices freezes background tabs we need to have bigger timeout $timeout = 60; if ($this->device_type != 0 && (strpos($this->uagent,'iPhone') !== false \|\| strpos($this->uagent,'iPad') !== false)) { $timeout = 240; } $this->user_status_front = (time() - $timeout > $this->lsync \|\| in_array($this->status_sub,array(erLhcoreClassModelChat::STATUS_SUB_SURVEY_COMPLETED, erLhcoreClassModelChat::STATUS_SUB_SURVEY_SHOW,erLhcoreClassModelChat::STATUS_SUB_USER_CLOSED_CHAT,erLhcoreClassModelChat::STATUS_SUB_CONTACT_FORM))) ? 1 : 0; return $this->user_status_front; case 'bot': $chatVariables = $this->chat_variables_array; $bot = null; if (isset($chatVariables['gbot_id']) && $chatVariables['gbot_id'] > 0) { $bot = erLhcoreClassModelGenericBotBot::fetch($chatVariables['gbot_id']); } elseif ($this->gbot_id > 0) { $bot = erLhcoreClassModelGenericBotBot::fetch($this->gbot_id); } $this->bot = $bot; return $this->bot; case 'incoming_chat': $this->incoming_chat = erLhcoreClassModelChatIncoming::findOne(array('filter' => array('chat_id' => $this->id))); return $this->incoming_chat; case 'iwh': $this->iwh = $this->iwh_id > 0 ? erLhcoreClassModelChatIncomingWebhook::fetch($this->iwh_id) : null; return $this->iwh; case 'referrer_params': $this->referrer_params = parse_url($this->referrer); return $this->referrer_params; default: break; } } public static function detectLocation(erLhcoreClassModelChat & $instance, $vid = '') { $locationDetected = false; // Try to detect GEO information from online visitor record. So we avoid duplicate calls. if ($vid != '' && is_string($vid)) { $onUser = erLhcoreClassModelChatOnlineUser::findOne(array('filter' => array('vid' => $vid))); if ($onUser instanceof erLhcoreClassModelChatOnlineUser) { if ($onUser->user_country_name != '') { $instance->country_code = (string)$onUser->user_country_code; $instance->country_name = (string)$onUser->user_country_name; $instance->lat = (string)$onUser->lat; $instance->lon = (string)$onUser->lon; $instance->city = (string)$onUser->city; $locationDetected = true; } if ($instance->online_user_id == 0) { $instance->online_user_id = $onUser->id; } } } if ($locationDetected === false) { $geoData = erLhcoreClassModelChatConfig::fetch('geo_data'); $geo_data = (array)$geoData->data; $fileData = erLhcoreClassModelChatConfig::fetch('file_configuration'); $data = (array)$fileData->data; if (isset($geo_data['geo_detection_enabled']) && $geo_data['geo_detection_enabled'] == 1) { $params = array(); if ($geo_data['geo_service_identifier'] == 'mod_geoip2'){ $params['country_code'] = $geo_data['mod_geo_ip_country_code']; $params['country_name'] = $geo_data['mod_geo_ip_country_name']; $params['mod_geo_ip_city_name'] = $geo_data['mod_geo_ip_city_name']; $params['mod_geo_ip_latitude'] = $geo_data['mod_geo_ip_latitude']; $params['mod_geo_ip_longitude'] = $geo_data['mod_geo_ip_longitude']; } elseif ($geo_data['geo_service_identifier'] == 'locatorhq') { $params['username'] = $geo_data['locatorhqusername']; $params['api_key'] = $geo_data['locatorhq_api_key']; } elseif ($geo_data['geo_service_identifier'] == 'ipinfodbcom') { $params['api_key'] = $geo_data['ipinfodbcom_api_key']; } elseif ($geo_data['geo_service_identifier'] == 'max_mind') { $params['detection_type'] = $geo_data['max_mind_detection_type']; $params['city_file'] = isset($geo_data['max_mind_city_location']) ? $geo_data['max_mind_city_location'] : ''; } elseif ($geo_data['geo_service_identifier'] == 'freegeoip') { $params['freegeoip_key'] = $geo_data['freegeoip_key']; } elseif ($geo_data['geo_service_identifier'] == 'ipapi') { $params['api_key'] = $geo_data['ipapi_key']; } elseif ($geo_data['geo_service_identifier'] == 'abstractapi') { $params['abstractapi_key'] = $geo_data['abstractapi_key']; } $location = erLhcoreClassModelChatOnlineUser::getUserData($geo_data['geo_service_identifier'],$instance->ip,$params); if ($location !== false){ $instance->country_code = (string)$location->country_code; $instance->country_name = (string)$location->country_name; $instance->lat = (string)$location->lat; $instance->lon = (string)$location->lon; $instance->city = (string)$location->city; } } } $hideIp = erLhcoreClassModelChatConfig::fetch('do_no_track_ip'); if ($hideIp->value == 1) { $instance->ip = preg_replace( [ '/(\.\d+){2}$/', '/(:[\da-f]*){2,4}$/' ], [ '.XXX.XXX', ':XXXX:XXXX:XXXX:XXXX' ], $instance->ip ); } } const STATUS_PENDING_CHAT = 0; const STATUS_ACTIVE_CHAT = 1; const STATUS_CLOSED_CHAT = 2; const STATUS_CHATBOX_CHAT = 3; const STATUS_OPERATORS_CHAT = 4; const STATUS_BOT_CHAT = 5; const CHAT_INITIATOR_DEFAULT = 0; const CHAT_INITIATOR_PROACTIVE = 1; const STATUS_SUB_DEFAULT = 0; const STATUS_SUB_OWNER_CHANGED = 1; const STATUS_SUB_CONTACT_FORM = 2; const STATUS_SUB_USER_CLOSED_CHAT = 3; const STATUS_SUB_START_ON_KEY_UP = 4; const STATUS_SUB_SURVEY_SHOW = 5; const STATUS_SUB_SURVEY_COLLECTED = 6; const STATUS_SUB_OFFLINE_REQUEST = 7; const STATUS_SUB_ON_HOLD = 8; const STATUS_SUB_SURVEY_COMPLETED = 9; const STATUS_SUB_SUB_DEFAULT = 0; const STATUS_SUB_SUB_TRANSFERED = 1; const STATUS_SUB_SUB_CLOSED = 2; // Chat was previously closed, but became pending again. const STATUS_SUB_SUB_MSG_DELIVERED = 3; // Chat was previously closed, but became pending again. const USER_STATUS_JOINED_CHAT = 0; const USER_STATUS_CLOSED_CHAT = 1; const USER_STATUS_PENDING_REOPEN = 2; const OP_STATUS_ACCEPT_ONLINE = 0; const OP_STATUS_ACCEPT_OFFLINE = 1; public $id = null; public $nick = ''; // General chat statusses public $status = self::STATUS_PENDING_CHAT; // Used for visitors public $status_sub = self::STATUS_SUB_DEFAULT; // Used for operators public $status_sub_sub = self::STATUS_SUB_SUB_DEFAULT; public $time = ''; public $user_id = 0; public $sender_user_id = 0; public $hash = ''; public $ip = ''; public $referrer = ''; public $dep_id = ''; public $email = ''; public $user_status = self::USER_STATUS_JOINED_CHAT; public $support_informed = ''; public $country_code = ''; public $country_name = ''; public $phone = ''; public $user_typing = 0; public $user_typing_txt = ''; public $operator_typing = 0; public $has_unread_messages = 0; public $last_user_msg_time = 0; public $last_msg_id = 0; public $mail_send = 0; public $lat = 0; public $lon = 0; public $city = ''; public $additional_data = ''; public $session_referrer = ''; public $wait_time = 0; public $chat_duration = 0; public $priority = 0; public $online_user_id = 0; public $lsync = 0; // Transfer attributes public $transfer_if_na = 0; public $transfer_timeout_ts = 0; public $transfer_timeout_ac = 0; public $transfer_uid = 0; // Time then chac became pending public $pnd_time = 0; // Time then chat was closed public $cls_time = 0; public $auto_responder_id = 0; // User timezone identifier public $user_tz_identifier = ''; // Unanswered chat callback executed public $na_cb_executed = 0; // New chat callback executed public $nc_cb_executed = 0; // Feedback status public $fbst = 0; // What operator is typing now. public $operator_typing_id = 0; public $chat_initiator = self::CHAT_INITIATOR_DEFAULT; public $chat_variables = ''; public $remarks = ''; // Pending operations from user side public $operation = ''; public $operation_admin = ''; public $screenshot_id = 0; public $unread_messages_informed = 0; public $reinform_timeout = 0; // Last operator message time public $last_op_msg_time = 0; // Does chat has unread messages from operator public $has_unread_op_messages = 0; // Was visitor informed about unread message public $unread_op_messages_informed = 0; // Time when user closed a chat window public $user_closed_ts = 0; public $unanswered_chat = 0; public $product_id = 0; public $usaccept = self::OP_STATUS_ACCEPT_ONLINE; public $status_sub_arg = ''; // Time since last assignment public $tslasign = 0; public $chat_locale = ''; public $chat_locale_to = ''; public $uagent = ''; public $anonymized = 0; public $invitation_id = 0; // 0 - PC, 1 - mobile, 2 - tablet public $device_type = 0; // Bot ID assigned to the chat public $gbot_id = 0; // Theme ID public $theme_id = 0; // User status on close event // 0 - online // 1 - offline public $cls_us = 0; public $iwh_id = 0; public $frt = 0; public $aart = 0; public $mart = 0; public $updateIgnoreColumns = array(); } ?>

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