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<?php #[\AllowDynamicProperties] class erLhAbstractModelAutoResponder { use erLhcoreClassDBTrait; public static $dbTable = 'lh_abstract_auto_responder'; public static $dbTableId = 'id'; public static $dbSessionHandler = 'erLhcoreClassAbstract::getSession'; public static $dbSortOrder = 'DESC'; public static $dbDefaultSort = '`dep_id` ASC, `position` ASC'; public function getState() { $stateArray = array ( 'id' => $this->id, 'name' => $this->name, 'operator' => $this->operator, 'siteaccess' => $this->siteaccess, 'wait_message' => $this->wait_message, 'disabled' => $this->disabled, // Pending chat messages 'timeout_message' => $this->timeout_message, 'timeout_message_2' => $this->timeout_message_2, 'timeout_message_3' => $this->timeout_message_3, 'timeout_message_4' => $this->timeout_message_4, 'timeout_message_5' => $this->timeout_message_5, // Pending chat messages timeouts 'wait_timeout' => $this->wait_timeout, 'wait_timeout_2' => $this->wait_timeout_2, 'wait_timeout_3' => $this->wait_timeout_3, 'wait_timeout_4' => $this->wait_timeout_4, 'wait_timeout_5' => $this->wait_timeout_5, // Visitor not replying messaging 'timeout_reply_message_1' => $this->timeout_reply_message_1, 'timeout_reply_message_2' => $this->timeout_reply_message_2, 'timeout_reply_message_3' => $this->timeout_reply_message_3, 'timeout_reply_message_4' => $this->timeout_reply_message_4, 'timeout_reply_message_5' => $this->timeout_reply_message_5, // Visitor not replying timeouts 'wait_timeout_reply_1' => $this->wait_timeout_reply_1, 'wait_timeout_reply_2' => $this->wait_timeout_reply_2, 'wait_timeout_reply_3' => $this->wait_timeout_reply_3, 'wait_timeout_reply_4' => $this->wait_timeout_reply_4, 'wait_timeout_reply_5' => $this->wait_timeout_reply_5, // Hold messages 'timeout_hold_message_1' => $this->timeout_hold_message_1, 'timeout_hold_message_2' => $this->timeout_hold_message_2, 'timeout_hold_message_3' => $this->timeout_hold_message_3, 'timeout_hold_message_4' => $this->timeout_hold_message_4, 'timeout_hold_message_5' => $this->timeout_hold_message_5, 'wait_timeout_hold' => $this->wait_timeout_hold, // Hold timeouts 'wait_timeout_hold_1' => $this->wait_timeout_hold_1, 'wait_timeout_hold_2' => $this->wait_timeout_hold_2, 'wait_timeout_hold_3' => $this->wait_timeout_hold_3, 'wait_timeout_hold_4' => $this->wait_timeout_hold_4, 'wait_timeout_hold_5' => $this->wait_timeout_hold_5, 'only_proactive' => $this->only_proactive, 'ignore_pa_chat' => $this->ignore_pa_chat, 'dep_id' => $this->dep_id, 'position' => $this->position, 'repeat_number' => $this->repeat_number, 'survey_timeout' => $this->survey_timeout, 'survey_id' => $this->survey_id, 'languages' => $this->languages, 'bot_configuration' => $this->bot_configuration, 'user_id' => $this->user_id, ); return $stateArray; } public function __toString() { return $this->name; } public function updateThis() { $this->saveThis(); } public function afterSave() { $db = ezcDbInstance::get(); $stmt = $db->prepare('DELETE FROM `lh_abstract_auto_responder_dep` WHERE `autoresponder_id` = :autoresponder_id'); $stmt->bindValue(':autoresponder_id', $this->id,PDO::PARAM_INT); $stmt->execute(); if (isset($this->department_ids) && !empty($this->department_ids)) { $values = []; foreach ($this->department_ids as $department_id) { $values[] = "(" . $this->id . "," . $department_id . ")"; } if (!empty($values)) { $db->query('INSERT INTO `lh_abstract_auto_responder_dep` (`autoresponder_id`,`dep_id`) VALUES ' . implode(',',$values)); } } } public function afterRemove() { $db = ezcDbInstance::get(); $stmt = $db->prepare('DELETE FROM `lh_abstract_auto_responder_dep` WHERE `autoresponder_id` = :autoresponder_id'); $stmt->bindValue(':autoresponder_id', $this->id,PDO::PARAM_INT); $stmt->execute(); $db = ezcDbInstance::get(); $stmt = $db->prepare('DELETE FROM `lh_abstract_auto_responder_chat` WHERE `auto_responder_id` = :auto_responder_id'); $stmt->bindValue(':auto_responder_id', $this->id,PDO::PARAM_INT); $stmt->execute(); } public function customForm() { return 'autoresponder.tpl.php'; } public function getFields() { return include ('lib/core/lhabstract/fields/erlhabstractmodelautoresponder.php'); } public function getModuleTranslations() { $metaData = array('permission_delete' => array('module' => 'lhchat','function' => 'administrateresponder'),'permission' => array('module' => 'lhchat','function' => 'administrateresponder'),'name' => erTranslationClassLhTranslation::getInstance()->getTranslation('abstract/proactivechatinvitation','Auto responder')); /** * Get's executed before permissions check. It can redirect to frontpage throw permission exception etc * / erLhcoreClassChatEventDispatcher::getInstance()->dispatch('feature.can_use_autoresponder', array('object_meta_data' => & $metaData)); return $metaData; } public function __get($var) { switch ($var) { case 'left_menu': $this->left_menu = ''; return $this->left_menu; break; case 'user': $this->user = null; if ($this->user_id > 0) { $this->user = erLhcoreClassModelUser::fetch($this->user_id); } return $this->user; break; case 'dep': if ($this->dep_id > 0) { $this->dep = erLhcoreClassModelDepartament::fetch($this->dep_id); } else { $this->dep = false; } return $this->dep; case 'timeout_hold_message_1_translated': case 'timeout_hold_message_2_translated': case 'timeout_hold_message_3_translated': case 'timeout_hold_message_4_translated': case 'timeout_hold_message_5_translated': case 'wait_timeout_hold_translated': $attr = str_replace('_translated','',$var); $this->{$var} = null; if ($this->{$attr} != '') { $msgData = explode('\|\|\|', $this->{$attr}); if (count($msgData) > 1) { $item = trim($msgData[mt_rand(0,count($msgData)-1)]); } else { $item = $this->{$attr}; } $this->{$var} = $item; } return $this->{$var}; case 'close_message': case 'offline_message': case 'wait_op_timeout_reply_1': case 'wait_op_timeout_reply_2': case 'wait_op_timeout_reply_3': case 'wait_op_timeout_reply_4': case 'wait_op_timeout_reply_5': case 'timeout_op_reply_message_1': case 'timeout_op_reply_message_2': case 'timeout_op_reply_message_3': case 'timeout_op_reply_message_4': case 'timeout_op_reply_message_5': case 'languages_ignore': case 'multilanguage_message': $this->{$var} = null; if (isset($this->bot_configuration_array[$var])) { if (is_array($this->bot_configuration_array[$var])) { $item = $this->bot_configuration_array[$var]; } else { $msgData = explode('\|\|\|', $this->bot_configuration_array[$var]); if (count($msgData) > 1) { $item = trim($msgData[mt_rand(0,count($msgData)-1)]); } else { $item = $this->bot_configuration_array[$var]; } } $this->{$var} = $item; } return $this->{$var}; case 'bot_configuration_array': $attr = str_replace('_array','',$var); if (!empty($this->{$attr})) { $jsonData = json_decode($this->{$attr},true); if ($jsonData !== null) { $this->{$var} = $jsonData; } else { $this->{$var} = array(); } } else { $this->{$var} = array(); } return $this->{$var}; case 'dep_frontend': $this->dep_frontend = $this->dep === false ? '-' : (string)$this->dep; return $this->dep_frontend; case 'wait_timeout_reply_total': $this->wait_timeout_reply_total = 0; for ($i = 5; $i >= 1; $i--) { if ($this->{'wait_timeout_reply_' . $i} > 0) { $this->wait_timeout_reply_total = $i; break; } } return $this->wait_timeout_reply_total; case 'department_ids_front': $this->department_ids_front = []; if ($this->id > 0) { $db = ezcDbInstance::get(); $stmt = $db->prepare("SELECT `dep_id` FROM `lh_abstract_auto_responder_dep` WHERE `autoresponder_id` = " . $this->id); $stmt->execute(); $this->department_ids_front = $stmt->fetchAll(PDO::FETCH_COLUMN); } if ($this->dep_id > 0) { $this->department_ids_front[] = $this->dep_id; } return $this->department_ids_front; case 'list_department': $this->list_department = ''; if ($this->dep !== false) { $this->list_department = (string)$this->dep; } $this->department_ids_front; if (!empty($this->department_ids_front)) { $deps = implode(', ',erLhcoreClassModelDepartament::getList(['filterin' => ['id' => $this->department_ids_front]])); $this->list_department = htmlspecialchars_decode(erLhcoreClassDesign::shrt($deps, 50, '...', 30, ENT_QUOTES)); // Abstract class does it's own encode } return $this->list_department; default: break; } } public function beforeSave() { $this->bot_configuration = json_encode($this->bot_configuration_array); } public function beforeUpdate() { $this->bot_configuration = json_encode($this->bot_configuration_array); } public static function processAutoResponder(erLhcoreClassModelChat $chat) { $session = erLhcoreClassAbstract::getSession(); $q = $session->createFindQuery( 'erLhAbstractModelAutoResponder' ); $q->where( '(' . $q->expr->eq( 'siteaccess', $q->bindValue( erLhcoreClassSystem::instance()->SiteAccess ) ) .' OR `siteaccess` = \'\') AND ('.$q->expr->eq( 'dep_id', $q->bindValue( $chat->dep_id ) ).' OR `dep_id` = 0 OR `id` IN (SELECT `autoresponder_id` FROM `lh_abstract_auto_responder_dep` WHERE `dep_id` = ' . (int)$chat->dep_id . ') ) AND `disabled` = 0 AND `only_proactive` = 0 AND `user_id` = 0') ->orderBy('`dep_id` ASC, `position` ASC') ->limit( 1 ); $messagesToUser = $session->find( $q ); if ( !empty($messagesToUser) ) { foreach ($messagesToUser as $message) { if ($message->isValidConditions($chat) === true) { $message->translateByChat($chat->chat_locale); return $message; } } } return false; } public function isValidConditions($chat) { $validFirst = true; $checkFirst = false; $validSecond = true; $checkSecond = false; if (isset($this->bot_configuration_array['mpc_nm']) && $this->bot_configuration_array['mpc_nm'] > 0) { $checkFirst = true; if (($chat->number_in_queue - 1) < $this->bot_configuration_array['mpc_nm']) { $validFirst = false; } } if (isset($this->bot_configuration_array['pnd_repetitiveness'])) { if ($this->bot_configuration_array['pnd_repetitiveness'] == \erLhcoreClassModelCannedMsg::REP_DAILY) { $dayShort = array( 1 => 'mod', 2 => 'tud', 3 => 'wed', 4 => 'thd', 5 => 'frd', 6 => 'sad', 7 => 'sud' ); $dateTime = new DateTime('now', (isset($this->bot_configuration_array['pnd_time_zone']) && $this->bot_configuration_array['pnd_time_zone'] != '' ? new DateTimeZone($this->bot_configuration_array['pnd_time_zone']) : null)); if (isset($this->bot_configuration_array['pnd_' . $dayShort[$dateTime->format('N')].'_start_time']) && isset($this->bot_configuration_array['pnd_' . $dayShort[$dateTime->format('N')] . '_end_time'])) { $checkSecond = true; $dateTimeStart = (int)str_replace(':','', $this->bot_configuration_array['pnd_' . $dayShort[$dateTime->format('N')].'_start_time']); $dateTimeEnd = (int)str_replace(':','', $this->bot_configuration_array['pnd_' . $dayShort[$dateTime->format('N')].'_end_time']); $validSecond = $dateTimeStart <= (int)$dateTime->format('Hi') && $dateTimeEnd >= (int)$dateTime->format('Hi'); } } elseif ($this->bot_configuration_array['pnd_repetitiveness'] == \erLhcoreClassModelCannedMsg::REP_PERIOD) { if (isset($this->bot_configuration_array['pnd_active_from_edit']) && isset($this->bot_configuration_array['pnd_active_to_edit'])) { $checkSecond = true; $dateTimeStart = new DateTime($this->bot_configuration_array['pnd_active_from_edit'], (isset($this->bot_configuration_array['pnd_time_zone']) && $this->bot_configuration_array['pnd_time_zone'] != '' ? new DateTimeZone($this->bot_configuration_array['pnd_time_zone']) : null)); $dateTimeEnd = new DateTime($this->bot_configuration_array['pnd_active_to_edit'], (isset($this->bot_configuration_array['pnd_time_zone']) && $this->bot_configuration_array['pnd_time_zone'] != '' ? new DateTimeZone($this->bot_configuration_array['pnd_time_zone']) : null)); $validSecond = $dateTimeStart->getTimestamp() <= time() && $dateTimeEnd->getTimestamp() >= time(); } } elseif ($this->bot_configuration_array['pnd_repetitiveness'] == \erLhcoreClassModelCannedMsg::REP_PERIOD_REP) { $checkSecond = true; $dateTime = new DateTime('now', (isset($this->bot_configuration_array['pnd_time_zone']) && $this->bot_configuration_array['pnd_time_zone'] != '' ? new DateTimeZone($this->bot_configuration_array['pnd_time_zone']) : null)); $dateTimeStart = new DateTime($this->bot_configuration_array['pnd_active_from_edit'], (isset($this->bot_configuration_array['pnd_time_zone']) && $this->bot_configuration_array['pnd_time_zone'] != '' ? new DateTimeZone($this->bot_configuration_array['pnd_time_zone']) : null)); $fromCompare = $dateTimeStart->format('mdHi'); $dateTimeTo = new DateTime($this->bot_configuration_array['pnd_active_to_edit'], (isset($this->bot_configuration_array['pnd_time_zone']) && $this->bot_configuration_array['pnd_time_zone'] != '' ? new DateTimeZone($this->bot_configuration_array['pnd_time_zone']) : null)); $toCompare = $dateTimeTo->format('mdHi'); $currentCompare = $dateTime->format('mdHi'); $validSecond = (int)$fromCompare <= (int)$currentCompare && (int)$toCompare >= (int)$currentCompare; } } return ($checkSecond === true && $validSecond === true) \|\| ($checkFirst === true && $validFirst === true) \|\| ($checkSecond === false && $checkFirst === false); } public static function updateAutoResponder(erLhcoreClassModelChat & $chat) { $responder = erLhAbstractModelAutoResponder::processAutoResponder($chat); if ($responder instanceof erLhAbstractModelAutoResponder) { if (($responderChat = $chat->auto_responder) !== false) { $responderChat->auto_responder_id = $responder->id; $responderChat->wait_timeout_send = 1 - $responder->repeat_number; $responderChat->active_send_statu = 0; $responderChat->pending_send_status = 0; $responderChat->wait_timeout_send = 0; $responderChat->saveThis(); $responderChat->auto_responder = $responder; } else { $responderChat = new erLhAbstractModelAutoResponderChat(); $responderChat->auto_responder_id = $responder->id; $responderChat->chat_id = $chat->id; $responderChat->wait_timeout_send = 1 - $responder->repeat_number; $responderChat->saveThis(); $chat->auto_responder_id = $responderChat->id; } } elseif (($responderChat = $chat->auto_responder) !== false) { $responderChat->removeThis(); $chat->auto_responder_id = 0; } } public function hasMeta(& $chat, $type, $counter = null, $options = array()) { $botCounter = $counter !== null ? '_' . $counter : ''; if (isset($this->bot_configuration_array[$type . '_bot_id' . $botCounter]) && $this->bot_configuration_array[$type . '_bot_id' . $botCounter] > 0 && isset($this->bot_configuration_array[$type . $botCounter . '_trigger_id']) && $this->bot_configuration_array[$type . $botCounter . '_trigger_id'] > 0) { return true; } return false; } public function getMeta(& $chat, $type, $counter = null, $options = array()) { $botCounter = $counter !== null ? '_' . $counter : ''; if (isset($this->bot_configuration_array[$type . '_bot_id' . $botCounter]) && $this->bot_configuration_array[$type . '_bot_id' . $botCounter] > 0 && isset($this->bot_configuration_array[$type . $botCounter . '_trigger_id']) && $this->bot_configuration_array[$type . $botCounter . '_trigger_id'] > 0) { $trigger = erLhcoreClassModelGenericBotTrigger::fetch($this->bot_configuration_array[$type . $botCounter . '_trigger_id']); if ($trigger instanceof erLhcoreClassModelGenericBotTrigger) { if ($chat->gbot_id == 0) { $chat->gbot_id = $trigger->bot_id; $chat->updateThis(array('update' => array('gbot_id'))); } if (isset($options['store_messages']) && $options['store_messages'] == true) { $args = ['args' => ['ignore_times' => true]]; if (isset($options['override_nick']) && !empty($options['override_nick'])) { $args['args']['override_nick'] = $options['override_nick']; } if (isset($options['override_user_id']) && $options['override_user_id'] > 0) { $args['args']['override_user_id'] = $options['override_user_id']; } $args['args']['auto_responder'] = true; $last_msg_id = $chat->last_msg_id; $message = erLhcoreClassGenericBotWorkflow::processTrigger($chat, $trigger, true, $args); // Dispatch event for a new messages foreach (erLhcoreClassModelmsg::getList(['filtergt' => ['id' => $last_msg_id], 'filter' => ['chat_id' => $chat->id]]) as $newMessage) { erLhcoreClassChatEventDispatcher::getInstance()->dispatch('chat.before_auto_responder_msg_saved', array('no_auto_events' => true, 'ignore_times' => true, 'msg' => & $newMessage, 'chat' => & $chat)); } } else { $message = erLhcoreClassGenericBotWorkflow::processTrigger($chat, $trigger, false, array('args' => array('do_not_save' => true))); } if ($message instanceof erLhcoreClassModelmsg) { if (isset($options['include_message']) && $options['include_message'] == true) { return array( 'msg' => $message->msg, 'meta_msg' => $message->meta_msg, ); } else { return $message->meta_msg; } } } } if (isset($options['include_message']) && $options['include_message'] == true) { return array( 'msg' => '', 'meta_msg' => '', ); } return ''; } public function dependFooterJs() { return '<script type="text/javascript" src="'.erLhcoreClassDesign::designJS('js/lhc.cannedmsg.js').'"></script>' . '<script type="module" src="'.erLhcoreClassDesign::designJSStatic('js/svelte/public/build/languages.js').'"></script>'; } public function setTranslationData($data) { if (isset($data['timeout_message']) && $data['timeout_message'] != '') { $this->timeout_message = $data['timeout_message']; } if (isset($data['wait_timeout_hold']) && $data['wait_timeout_hold'] != '') { $this->wait_timeout_hold = $data['wait_timeout_hold']; } if (isset($data['wait_message']) && $data['wait_message'] != '') { $this->wait_message = $data['wait_message']; } if (isset($data['operator']) && $data['operator'] != '') { $this->operator = $data['operator']; } if (isset($data['close_message']) && $data['close_message'] != '') { $this->close_message = $data['close_message']; } if (isset($data['multilanguage_message']) && $data['multilanguage_message'] != '') { $this->multilanguage_message = $data['multilanguage_message']; } for ($i = 1; $i <= 5; $i++) { if (isset($data['timeout_op_trans_reply_message_' . $i]) && $data['timeout_op_trans_reply_message_' . $i] != '') { $this->{'timeout_op_reply_message_' . $i} = $data['timeout_op_trans_reply_message_' . $i]; } if (isset($data['timeout_message_' . $i]) && $data['timeout_message_' . $i] != '') { $this->{'timeout_message_' . $i} = $data['timeout_message_' . $i]; } if (isset($data['timeout_reply_message_' . $i]) && $data['timeout_reply_message_' . $i] != '') { $this->{'timeout_reply_message_' . $i} = $data['timeout_reply_message_' . $i]; } if (isset($data['timeout_hold_message_' . $i]) && $data['timeout_hold_message_' . $i] != '') { $this->{'timeout_hold_message_' . $i} = $data['timeout_hold_message_' . $i]; } } } /* * @desc translate auto responder if translation by chat exists * * @param $locale */ public function translateByChat($locale, $params = array()) { if ($locale != '' && $this->languages != '') { $languages = json_decode($this->languages, true); if (is_array($languages)) { $translated = false; // Try to find exact match foreach ($languages as $data) { if (in_array($locale, $data['languages']) && (!isset($data['dep_ids']) \|\| empty($data['dep_ids']) \|\| (isset($params['dep_id']) && $params['dep_id'] > 0 && in_array($params['dep_id'], $data['dep_ids']))) ) { $this->setTranslationData($data); $translated = true; break; } } if ($translated == false) { // Try to match general match by first two letters $localeShort = explode('-',$locale)[0]; foreach ($languages as $data) { if (in_array($localeShort, $data['languages']) && (!isset($data['dep_ids']) \|\| empty($data['dep_ids']) \|\| (isset($params['dep_id']) && $params['dep_id'] > 0 && in_array($params['dep_id'], $data['dep_ids'])))) { $this->setTranslationData($data); break; } } } } } // Try to find personal translations if (isset($params['user_id']) && $params['user_id'] > 0 && isset($params['dep_id']) && $params['dep_id'] > 0) { $session = erLhcoreClassAbstract::getSession(); $q = $session->createFindQuery( 'erLhAbstractModelAutoResponder' ); $q->where( '('.$q->expr->eq( 'dep_id', $q->bindValue( $params['dep_id'] ) ).' OR dep_id = 0) AND user_id = ' . (int)$params['user_id']) ->orderBy('dep_id DESC, position ASC') ->limit( 1 ); $messagesToUser = $session->find( $q ); if ( !empty($messagesToUser) ) { $message = array_shift($messagesToUser); $message->translateByChat($locale); if ($message->timeout_message != '') { $this->timeout_message = $message->timeout_message; } if ($message->wait_timeout_hold != '') { $this->wait_timeout_hold = $message->wait_timeout_hold; } if ($message->wait_message != '') { $this->wait_message = $message->wait_message; } if ($message->operator != '') { $this->operator = $message->operator; } if ($message->close_message != '') { $this->close_message = $message->close_message; } if ($message->multilanguage_message != '') { $this->multilanguage_message = $message->multilanguage_message; } for ($i = 1; $i <= 5; $i++) { if ($message->{'timeout_op_reply_message_' . $i} != '') { $this->{'timeout_op_reply_message_' . $i} = $message->{'timeout_op_reply_message_' . $i}; } if ($message->{'timeout_message_' . $i} != '') { $this->{'timeout_message_' . $i} = $message->{'timeout_message_' . $i}; } if ($message->{'timeout_reply_message_' . $i} != '') { $this->{'timeout_reply_message_' . $i} = $message->{'timeout_reply_message_' . $i}; } if ($message->{'timeout_hold_message_' . $i} != '') { $this->{'timeout_hold_message_' . $i} = $message->{'timeout_hold_message_' . $i}; } } } } } public function validateInput() { $definition = array( 'languages' => new ezcInputFormDefinitionElement(ezcInputFormDefinitionElement::OPTIONAL, 'unsafe_raw',null,FILTER_REQUIRE_ARRAY), 'timeout_message' => new ezcInputFormDefinitionElement(ezcInputFormDefinitionElement::OPTIONAL, 'unsafe_raw',null,FILTER_REQUIRE_ARRAY), 'timeout_message_2' => new ezcInputFormDefinitionElement(ezcInputFormDefinitionElement::OPTIONAL, 'unsafe_raw',null,FILTER_REQUIRE_ARRAY), 'timeout_message_3' => new ezcInputFormDefinitionElement(ezcInputFormDefinitionElement::OPTIONAL, 'unsafe_raw',null,FILTER_REQUIRE_ARRAY), 'timeout_message_4' => new ezcInputFormDefinitionElement(ezcInputFormDefinitionElement::OPTIONAL, 'unsafe_raw',null,FILTER_REQUIRE_ARRAY), 'timeout_message_5' => new ezcInputFormDefinitionElement(ezcInputFormDefinitionElement::OPTIONAL, 'unsafe_raw',null,FILTER_REQUIRE_ARRAY), 'timeout_reply_message_1' => new ezcInputFormDefinitionElement(ezcInputFormDefinitionElement::OPTIONAL, 'unsafe_raw',null,FILTER_REQUIRE_ARRAY), 'timeout_reply_message_2' => new ezcInputFormDefinitionElement(ezcInputFormDefinitionElement::OPTIONAL, 'unsafe_raw',null,FILTER_REQUIRE_ARRAY), 'timeout_reply_message_3' => new ezcInputFormDefinitionElement(ezcInputFormDefinitionElement::OPTIONAL, 'unsafe_raw',null,FILTER_REQUIRE_ARRAY), 'timeout_reply_message_4' => new ezcInputFormDefinitionElement(ezcInputFormDefinitionElement::OPTIONAL, 'unsafe_raw',null,FILTER_REQUIRE_ARRAY), 'timeout_reply_message_5' => new ezcInputFormDefinitionElement(ezcInputFormDefinitionElement::OPTIONAL, 'unsafe_raw',null,FILTER_REQUIRE_ARRAY), 'timeout_op_trans_reply_message_1' => new ezcInputFormDefinitionElement(ezcInputFormDefinitionElement::OPTIONAL, 'unsafe_raw',null,FILTER_REQUIRE_ARRAY), 'timeout_op_trans_reply_message_2' => new ezcInputFormDefinitionElement(ezcInputFormDefinitionElement::OPTIONAL, 'unsafe_raw',null,FILTER_REQUIRE_ARRAY), 'timeout_op_trans_reply_message_3' => new ezcInputFormDefinitionElement(ezcInputFormDefinitionElement::OPTIONAL, 'unsafe_raw',null,FILTER_REQUIRE_ARRAY), 'timeout_op_trans_reply_message_4' => new ezcInputFormDefinitionElement(ezcInputFormDefinitionElement::OPTIONAL, 'unsafe_raw',null,FILTER_REQUIRE_ARRAY), 'timeout_op_trans_reply_message_5' => new ezcInputFormDefinitionElement(ezcInputFormDefinitionElement::OPTIONAL, 'unsafe_raw',null,FILTER_REQUIRE_ARRAY), 'wait_timeout_hold' => new ezcInputFormDefinitionElement(ezcInputFormDefinitionElement::OPTIONAL, 'unsafe_raw',null,FILTER_REQUIRE_ARRAY), 'timeout_hold_message_1' => new ezcInputFormDefinitionElement(ezcInputFormDefinitionElement::OPTIONAL, 'unsafe_raw',null,FILTER_REQUIRE_ARRAY), 'timeout_hold_message_2' => new ezcInputFormDefinitionElement(ezcInputFormDefinitionElement::OPTIONAL, 'unsafe_raw',null,FILTER_REQUIRE_ARRAY), 'timeout_hold_message_3' => new ezcInputFormDefinitionElement(ezcInputFormDefinitionElement::OPTIONAL, 'unsafe_raw',null,FILTER_REQUIRE_ARRAY), 'timeout_hold_message_4' => new ezcInputFormDefinitionElement(ezcInputFormDefinitionElement::OPTIONAL, 'unsafe_raw',null,FILTER_REQUIRE_ARRAY), 'timeout_hold_message_5' => new ezcInputFormDefinitionElement(ezcInputFormDefinitionElement::OPTIONAL, 'unsafe_raw',null,FILTER_REQUIRE_ARRAY), 'wait_message' => new ezcInputFormDefinitionElement(ezcInputFormDefinitionElement::OPTIONAL, 'unsafe_raw',null,FILTER_REQUIRE_ARRAY), 'operator' => new ezcInputFormDefinitionElement(ezcInputFormDefinitionElement::OPTIONAL, 'unsafe_raw',null,FILTER_REQUIRE_ARRAY), 'close_message' => new ezcInputFormDefinitionElement(ezcInputFormDefinitionElement::OPTIONAL, 'unsafe_raw',null,FILTER_REQUIRE_ARRAY), 'multilanguage_message' => new ezcInputFormDefinitionElement(ezcInputFormDefinitionElement::OPTIONAL, 'unsafe_raw',null,FILTER_REQUIRE_ARRAY), 'languages_ignore' => new ezcInputFormDefinitionElement(ezcInputFormDefinitionElement::OPTIONAL, 'unsafe_raw',null,FILTER_REQUIRE_ARRAY), 'DepartmentID' => new ezcInputFormDefinitionElement( ezcInputFormDefinitionElement::OPTIONAL, 'int',array('min_range' => 1),FILTER_REQUIRE_ARRAY ), 'dep_ids' => new ezcInputFormDefinitionElement( ezcInputFormDefinitionElement::OPTIONAL, 'int',array('min_range' => 1),FILTER_REQUIRE_ARRAY ), ); $form = new ezcInputForm( INPUT_POST, $definition ); if ( $form->hasValidData( 'languages_ignore' ) && !empty($form->languages_ignore) ) { $botConfiguration = $this->bot_configuration_array; $botConfiguration['languages_ignore'] = $form->languages_ignore; $this->bot_configuration_array = $botConfiguration; } else { $botConfiguration = $this->bot_configuration_array; if (isset($botConfiguration['languages_ignore'])) { unset($botConfiguration['languages_ignore']); $this->bot_configuration_array = $botConfiguration; } } $languagesData = array(); if ( $form->hasValidData( 'languages' ) && !empty($form->languages) ) { foreach ($form->languages as $index => $languages) { $languagesData[] = array( 'languages' => $form->languages[$index], 'dep_ids' => ($form->hasValidData('dep_ids') && isset($form->dep_ids[$index]) ? $form->dep_ids[$index] : null), 'timeout_message' => ($form->hasValidData('timeout_message') ? $form->timeout_message[$index] : null), 'timeout_message_2' => ($form->hasValidData('timeout_message_2') ? $form->timeout_message_2[$index] : null), 'timeout_message_3' => ($form->hasValidData('timeout_message_3') ? $form->timeout_message_3[$index] : null), 'timeout_message_4' => ($form->hasValidData('timeout_message_4') ? $form->timeout_message_4[$index] : null), 'timeout_message_5' => ($form->hasValidData('timeout_message_5') ? $form->timeout_message_5[$index] : null), 'timeout_reply_message_1' => $form->timeout_reply_message_1[$index], 'timeout_reply_message_2' => $form->timeout_reply_message_2[$index], 'timeout_reply_message_3' => $form->timeout_reply_message_3[$index], 'timeout_reply_message_4' => $form->timeout_reply_message_4[$index], 'timeout_reply_message_5' => $form->timeout_reply_message_5[$index], 'timeout_op_trans_reply_message_1' => $form->timeout_op_trans_reply_message_1[$index], 'timeout_op_trans_reply_message_2' => $form->timeout_op_trans_reply_message_2[$index], 'timeout_op_trans_reply_message_3' => $form->timeout_op_trans_reply_message_3[$index], 'timeout_op_trans_reply_message_4' => $form->timeout_op_trans_reply_message_4[$index], 'timeout_op_trans_reply_message_5' => $form->timeout_op_trans_reply_message_5[$index], 'wait_timeout_hold' => $form->wait_timeout_hold[$index], 'timeout_hold_message_1' => $form->timeout_hold_message_1[$index], 'timeout_hold_message_2' => $form->timeout_hold_message_2[$index], 'timeout_hold_message_3' => $form->timeout_hold_message_3[$index], 'timeout_hold_message_4' => $form->timeout_hold_message_4[$index], 'timeout_hold_message_5' => $form->timeout_hold_message_5[$index], 'wait_message' => ($form->hasValidData('wait_message') ? $form->wait_message[$index] : null), 'operator' => ($form->hasValidData('operator') ? $form->operator[$index] : null), 'close_message' => ($form->hasValidData('close_message') ? $form->close_message[$index] : null), 'multilanguage_message' => ($form->hasValidData('multilanguage_message') ? $form->multilanguage_message[$index] : null), ); } } $this->languages = json_encode($languagesData); $userDepartments = true; if (!erLhcoreClassUser::instance()->hasAccessTo('lhautoresponder','exploreautoresponder_all')) { $userDepartments = erLhcoreClassUserDep::parseUserDepartmetnsForFilter(erLhcoreClassUser::instance()->getUserID(), erLhcoreClassUser::instance()->cache_version); } if ( !$form->hasValidData( 'DepartmentID' ) ) { $response = erLhcoreClassChatEventDispatcher::getInstance()->dispatch('chat.validate_canned_msg_user_departments',array('canned_msg' => & $cannedMessage, 'errors' => & $Errors)); $this->department_ids = $this->department_ids_front = []; // Perhaps extension did some internal validation and we don't need anymore validate internaly if ($response === false) { $this->dep_id = 0; } if ($userDepartments !== true) { if ($this->dep_id == 0 && !erLhcoreClassUser::instance()->hasAccessTo('lhautoresponder','see_global')) { $params['errors'][] = erTranslationClassLhTranslation::getInstance()->getTranslation('chat/cannedmsg','Please choose a department!'); } } } else { $this->department_ids_front = $this->department_ids = $form->DepartmentID; // -1 means, individual per department $this->dep_id = -1; if ($userDepartments !== true) { if ( ($this->dep_id == 0 && !erLhcoreClassUser::instance()->hasAccessTo('lhautoresponder','see_global')) ) { $params['errors'][] = erTranslationClassLhTranslation::getInstance()->getTranslation('chat/cannedmsg','Please choose a department!'); } if (!empty(array_diff($this->department_ids, $userDepartments))) { $params['errors'][] = erTranslationClassLhTranslation::getInstance()->getTranslation('chat/cannedmsg','You cannot modify canned messages for the departments you are not assigned to!'); } } } } public function checkPermission(){ if (!erLhcoreClassUser::instance()->hasAccessTo('lhautoresponder','exploreautoresponder_all')) { $userDepartments = erLhcoreClassUserDep::parseUserDepartmetnsForFilter( erLhcoreClassUser::instance()->getUserID(), erLhcoreClassUser::instance()->cache_version); if ($userDepartments !== true) { if ((!erLhcoreClassUser::instance()->hasAccessTo('lhautoresponder','see_global') && $this->dep_id == 0) \|\| (!empty(array_diff($Msg->department_ids_front, $userDepartments)) && $this->dep_id == -1) ) { return false; } } } } public function getFilter(){ $filter = array(); // Global filters $departmentFilter = erLhcoreClassUserDep::conditionalDepartmentFilter(); $conditions = array(); if (!empty($departmentFilter)){ $conditions[] = '(dep_id IN (' . implode(',',$departmentFilter['filterin']['id']) . '))'; } $userFilterDefault = erLhcoreClassGroupUser::getConditionalUserFilter(); if (!empty($userFilterDefault)){ $conditions[] = '(user_id IN (' . implode(',',$userFilterDefault['filterin']['id']) . '))'; } if (!empty($conditions)) { $filter['filter_custom'][] = '('.implode(' OR ',$conditions).')'; } return $filter; } public $id = null; public $siteaccess = ''; public $position = 0; public $wait_message = ''; // 1 Message public $wait_timeout = 0; public $timeout_message = ''; // 2 Message public $wait_timeout_2 = 0; public $timeout_message_2 = ''; // 3 Message public $wait_timeout_3 = 0; public $timeout_message_3 = ''; // 4 Message public $wait_timeout_4 = 0; public $timeout_message_4 = ''; // 5 Message public $wait_timeout_5 = 0; public $timeout_message_5 = ''; // On-hold attributes public $timeout_hold_message_1 = ''; public $timeout_hold_message_2 = ''; public $timeout_hold_message_3 = ''; public $timeout_hold_message_4 = ''; public $timeout_hold_message_5 = ''; public $wait_timeout_hold_1 = 0; public $wait_timeout_hold_2 = 0; public $wait_timeout_hold_3 = 0; public $wait_timeout_hold_4 = 0; public $wait_timeout_hold_5 = 0; // 1 Message public $wait_timeout_reply_1 = 0; public $timeout_reply_message_1 = ''; // 2 Message public $wait_timeout_reply_2 = 0; public $timeout_reply_message_2 = ''; // 3 Message public $wait_timeout_reply_3 = 0; public $timeout_reply_message_3 = ''; // 4 Message public $wait_timeout_reply_4 = 0; public $timeout_reply_message_4 = ''; // 5 Message public $wait_timeout_reply_5 = 0; public $timeout_reply_message_5 = ''; // Default hold message public $wait_timeout_hold = ''; public $languages = ''; public $bot_configuration = ''; // Auto responder name public $name = ''; public $operator = ''; // After hour many seconds in active chat redirect user to survey public $survey_timeout = 0; // This auto responder applies only to proactive chats public $only_proactive = 0; // @todo implement public $survey_id = 0; public $dep_id = 0; public $department_ids = []; public $repeat_number = 1; public $ignore_pa_chat = 0; public $user_id = 0; public $disabled = 0; public $hide_add = false; public $hide_delete = false; public $disable_angular = true; public $has_filter = true; public $filter_name = 'autoresponder'; } ?>

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