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<?php /** * * Calculate all * php cron.php -s site_admin -c cron/stats/department * * Equal to * php cron.php -s site_admin -c cron/stats/department -p avg_chat_duration,avg_wait_time * * Calculate only `avg_chat_duration` * php cron.php -s site_admin -c cron/stats/department -p avg_chat_duration * * Calculate only `avg_wait_time` * php cron.php -s site_admin -c cron/stats/department -p avg_wait_time * * Run every 6h-12h or so * * / echo "-=Starting departments stats aggregation=-\n"; if (isset($cronjobPathOption) && $cronjobPathOption->value != '') { $valid = array_filter(explode(',',str_replace(' ','',trim($cronjobPathOption->value)))); } else { $valid = array ( 'avg_chat_duration', 'avg_wait_time' ); } if (empty($valid)) { $valid = array ( 'avg_chat_duration', 'avg_wait_time' ); } $statisticOptions = erLhcoreClassModelChatConfig::fetch('statistic_options'); $configuration = (array)$statisticOptions->data; foreach (erLhcoreClassModelDepartament::getList(array('filter' => array('archive' => 0, 'disabled' => 0))) as $department) { $stats = erLhAbstractModelStats::getInstance(erLhAbstractModelStats::STATS_DEP, $department->id); $statsArray = $stats->stats_array; // At the moment we use average chat duration only // But we can easily add another stats we want. if (in_array('avg_chat_duration',$valid)) { echo "Calculating `avg_chat_duration` for department {$department->id}\n"; // Average chat duration $filter = array('filter' => array('dep_id' => $department->id)); if (isset($configuration['avg_chat_duration']) && $configuration['avg_chat_duration'] > 0){ $filter['filtergte']['time'] = time() - $configuration['avg_chat_duration']; } $durationAverage = (int)erLhcoreClassChatStatistic::getAverageChatduration(30, $filter); $statsArray['avg_chat_duration'] = $durationAverage; } if (in_array('avg_wait_time',$valid)) { echo "Calculating `avg_wait_time` for department {$department->id}\n"; // Average wait time $filter = array('filter' => array('status' => erLhcoreClassModelChat::STATUS_CLOSED_CHAT, 'dep_id' => $department->id), 'filterlt' => array('wait_time' => 600), 'filtergt' => array('wait_time' => 0)); if (isset($configuration['avg_wait_time']) && $configuration['avg_chat_duration'] > 0) { $filter['filtergte']['time'] = time() - $configuration['avg_chat_duration']; } else { $filter['filtergte']['time'] = (time() - (259200 50)); } // Store average wait time in seconds $statsArray['avg_wait_time'] = (int)erLhcoreClassChat::getCount($filter, 'lh_chat', 'AVG(wait_time)'); } // Updates stats $stats->stats_array = $statsArray; $stats->stats = json_encode($stats->stats_array); $stats->lupdate = time(); $stats->saveThis(); } ?>

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