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0 - Unresponded <ul> <li>Once conversation is accepted, customer message is assigned to operator. So it indicates how many messages operators still have to work on.</li> <li>New messages received by system from visitors is set to this status. They remain in this status untill operator. [RESPONSE_UNRESPONDED] <ul> <li>Operator replies to message by writing response. In that scenario message changes status to (3) [RESPONSE_NORMAL]</li> <li>Operator replies to message by choosing No reply required option. In that scenario message changes status to (1) [RESPONSE_NOT_REQUIRED]</li> </ul> </li> </ul>
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