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<?php $tpl = erLhcoreClassTemplate::getInstance('lhchat/adminchat.tpl.php'); $db = ezcDbInstance::get(); $db->beginTransaction(); $chat = erLhcoreClassModelChat::fetchAndLock($Params['user_parameters']['chat_id']); if ($chat instanceof erLhcoreClassModelChat && erLhcoreClassChat::hasAccessToRead($chat) ) { $userData = $currentUser->getUserData(); $see_sensitive_information = $currentUser->hasAccessTo('lhchat','see_sensitive_information'); if (($userData->invisible_mode == 0 \|\| $chat->user_id == $userData->id) && erLhcoreClassChat::hasAccessToWrite($chat)) { try { if (($chat->status == erLhcoreClassModelChat::STATUS_PENDING_CHAT && $chat->user_id != $userData->id && !$currentUser->hasAccessTo('lhchat','open_all')) && ($chat->user_id != 0 \|\| !$currentUser->hasAccessTo('lhchat','open_unassigned_chat'))) { throw new Exception('You do not have permission to open all pending chats.'); } $operatorAccepted = false; $chatDataChanged = false; $previousUserId = $chat->user_id; if ($chat->user_id == 0 && $chat->status != erLhcoreClassModelChat::STATUS_BOT_CHAT && $chat->status != erLhcoreClassModelChat::STATUS_CLOSED_CHAT) { $currentUser = erLhcoreClassUser::instance(); $chat->user_id = $currentUser->getUserID(); // Change sub status only if visitor has not left a chat if (!in_array($chat->status_sub, array(erLhcoreClassModelChat::STATUS_SUB_SURVEY_COMPLETED, erLhcoreClassModelChat::STATUS_SUB_USER_CLOSED_CHAT, erLhcoreClassModelChat::STATUS_SUB_SURVEY_SHOW, erLhcoreClassModelChat::STATUS_SUB_CONTACT_FORM))) { $chat->status_sub = erLhcoreClassModelChat::STATUS_SUB_OWNER_CHANGED; } $chatDataChanged = true; } // If status is pending change status to active if ($chat->status == erLhcoreClassModelChat::STATUS_PENDING_CHAT) { $chat->status = erLhcoreClassModelChat::STATUS_ACTIVE_CHAT; $chat->wait_time = time() - ($chat->pnd_time > 0 ? $chat->pnd_time : $chat->time); $chat->user_id = $currentUser->getUserID(); if ($previousUserId > 0 && $chat->user_id == $previousUserId) { $previousUserId = 0; } // Change sub status only if visitor has not left a chat if (!in_array($chat->status_sub, array(erLhcoreClassModelChat::STATUS_SUB_SURVEY_COMPLETED, erLhcoreClassModelChat::STATUS_SUB_USER_CLOSED_CHAT, erLhcoreClassModelChat::STATUS_SUB_SURVEY_SHOW, erLhcoreClassModelChat::STATUS_SUB_CONTACT_FORM))) { $chat->status_sub = erLhcoreClassModelChat::STATUS_SUB_OWNER_CHANGED; } // User status in event of chat acceptance $chat->usaccept = $userData->hide_online; $operatorAccepted = true; $chatDataChanged = true; } // Check does chat transfer record exists if operator opened chat directly if ($chat->transfer_uid > 0) { $operatorAcceptedBeforeTransfer = $operatorAccepted; erLhcoreClassTransfer::handleTransferredChatOpen($chat, $currentUser->getUserID(), erLhcoreClassModelTransfer::SCOPE_CHAT, $operatorAccepted); if ($operatorAcceptedBeforeTransfer == false && $operatorAccepted == true) { $operatorAccepted = false; erLhcoreClassChatEventDispatcher::getInstance()->dispatch('chat.chat_transfer_accepted',array('chat' => & $chat)); // Store meta message $msg = new erLhcoreClassModelmsg(); $msg->name_support = $userData->name_support; \LiveHelperChat\Models\Departments\UserDepAlias::getAlias(array('scope' => 'msg', 'msg' => & $msg, 'chat' => & $chat, 'user_id' => $userData->id)); erLhcoreClassChatEventDispatcher::getInstance()->dispatch('chat.before_msg_admin_saved', array('msg' => & $msg, 'chat' => & $chat, 'user_id' => $userData->id)); $msg->msg = (string)$msg->name_support.' '.erTranslationClassLhTranslation::getInstance()->getTranslation('chat/accepttrasnfer','has accepted a transferred chat!'); $msg->chat_id = $chat->id; $msg->user_id = -1; $msg->time = time(); $msg->meta_msg_array = ['content' => ['accept_action' => ['user_id' => $userData->id, 'name_support' => $msg->name_support]]]; $msg->meta_msg = json_encode($msg->meta_msg_array); erLhcoreClassChat::getSession()->save($msg); if ($chat->last_msg_id < $msg->id) { $chat->last_msg_id = $msg->id; } } } if ($chat->support_informed == 0 \|\| $chat->has_unread_messages == 1 \|\| $chat->unread_messages_informed == 1) { $chatDataChanged = true; } $tpl->set('arg', $Params['user_parameters_unordered']['arg']); // Store who has acceped a chat so other operators will be able easily indicate this if ($operatorAccepted == true) { // If chat is transferred to pending state we don't want to process any old events erLhcoreClassGenericBotWorkflow::removePreviousEvents($chat->id); $msg = new erLhcoreClassModelmsg(); $msg->name_support = $userData->name_support; \LiveHelperChat\Models\Departments\UserDepAlias::getAlias(array('scope' => 'msg', 'msg' => & $msg, 'chat' => & $chat, 'user_id' => $userData->id)); erLhcoreClassChatEventDispatcher::getInstance()->dispatch('chat.before_msg_admin_saved', array('msg' => & $msg, 'chat' => & $chat, 'user_id' => $userData->id)); $msg->msg = (string)$msg->name_support.' '.erTranslationClassLhTranslation::getInstance()->getTranslation('chat/adminchat','has accepted the chat!'); $msg->chat_id = $chat->id; $msg->user_id = -1; $msg->time = time(); $msg->meta_msg_array = ['content' => ['accept_action' => ['puser_id' => $previousUserId, 'ol' => $Params['user_parameters_unordered']['ol'], 'user_id' => $userData->id, 'name_support' => $msg->name_support]]]; $msg->meta_msg = json_encode($msg->meta_msg_array); erLhcoreClassChat::getSession()->save($msg); if ($chat->last_msg_id < $msg->id) { $chat->last_msg_id = $msg->id; } } if (is_array($Params['user_parameters_unordered']['arg']) && in_array('background',$Params['user_parameters_unordered']['arg']) && $chat->user_id > 0 && $chat->user_id != $currentUser->getUserID()) { // Avoid loading chat in the background if user is not chat owner exit(); } // Update general chat attributes if ($chat->user_id == $currentUser->getUserID() \|\| $chat->user_id == 0 \|\| $chat->status == erLhcoreClassModelChat::STATUS_CLOSED_CHAT) { $chat->support_informed = 1; $chat->has_unread_messages = 0; $chat->unread_messages_informed = 0; } if ($chat->unanswered_chat == 1 && ($chat->user_status_front == 0 \|\| $chat->user_status_front == 2)) { $chat->unanswered_chat = 0; } $chat->updateThis(); $db->commit(); $db->beginTransaction(); session_write_close(); if ($chatDataChanged == true) { erLhcoreClassChatEventDispatcher::getInstance()->dispatch('chat.data_changed',array('chat' => & $chat,'user' => $currentUser)); } if ($operatorAccepted == true) { erLhcoreClassChatEventDispatcher::getInstance()->dispatch('chat.accept',array('chat' => & $chat,'user' => $currentUser)); erLhcoreClassChat::updateActiveChats($chat->user_id); // Other operator accepts sometimes assigned chat manually so we have to update previous chat owner stats if ($previousUserId != $chat->user_id && $previousUserId > 0) { erLhcoreClassChat::updateActiveChats($previousUserId); } if ($chat->department !== false) { erLhcoreClassChat::updateDepartmentStats($chat->department); } if ($chat->auto_responder !== false) { $chat->auto_responder->chat = $chat; $chat->auto_responder->processAccept(); } erLhcoreClassChatWorkflow::presendCannedMsg($chat); $options = $chat->department->inform_options_array; erLhcoreClassChatWorkflow::chatAcceptedWorkflow(array('department' => $chat->department,'options' => $options),$chat); // Just update if some extension modified data and forgot to update. // Also this is solving strange issue after chat assignment it's assignment got reset. // So this should help if not we will need something more. $chat->updateThis(); }; $db->commit(); $tpl->set('chat',$chat); $tpl->set('canEditChat',true); $tpl->set('see_sensitive_information',$see_sensitive_information); echo $tpl->fetch(); } catch (Exception $e) { $db->rollback(); $tpl->setFile( 'lhchat/errors/adminchatnopermission.tpl.php'); $tpl->set('show_close_button',true); $tpl->set('auto_close_dialog',true); $tpl->set('chat_id',(int)$Params['user_parameters']['chat_id']); $tpl->set('chat',$chat); echo $tpl->fetch(); exit; } } else { $db->rollback(); $tpl->set('canEditChat',erLhcoreClassChat::hasAccessToWrite($chat)); $tpl->set('chat',$chat); $tpl->set('see_sensitive_information',$see_sensitive_information); echo $tpl->fetch(); } if (!$currentUser->hasAccessTo('lhaudit','ignore_view_actions')) { erLhcoreClassLog::write(0, ezcLog::SUCCESS_AUDIT, array( 'source' => 'lhc', 'category' => 'chat_open', 'line' => __LINE__, 'file' => __FILE__, 'object_id' => $chat->id, 'user_id' => $currentUser->getUserID() ) ); } exit; } else { $tpl->setFile( 'lhchat/errors/adminchatnopermission.tpl.php'); $tpl->set('show_close_button',true); $tpl->set('auto_close_dialog',true); $tpl->set('chat_id',(int)$Params['user_parameters']['chat_id']); echo $tpl->fetch(); exit; } ?>

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